Best Western New Baltimore Inn

I have arrived late Saturday night. The night staff was kind and courteous. The room was very clean and comfortable. The breakfast was very good. Check out was simple. I will definitely come back when I’m in the area traveling again. less

This time when I stayed at this Best Western I was with other family members who complimented me on my choice of hotel reservations for our stay. They were amazed at the size of their room, friendliness of the staff and the varied choices at the breakfast buffet. ( three of my family are vegetarians not always easy to please.) Yes Honey... they even have almond milk! My granddaughter loved the pool.(Immaculately clean and no overpowering scent of chlorine). All in all a great choice for a great weekend. less

Conveniently placed for our visit. Quiet area but handy for sight seeing the Hudson River Valley. The staff were very friendly and helpful. The hotel was clean fresh and comfortable with a great breakfast. Our only issue is that we arrived tired and we were looking forward to using the pool and hot tub. We greeted with a hand written message on the desk stating the hot tub was out of use. A hot tub is on the top of our list of must haves when booking a hotel. As we booked many months ago we were very annoyed that we were not informed that the tub would not be available, we would have looked elswhere had we known. A member of staff told us that it had been out of use since "last winter" and there was "no prospect of it being in use any time soon". This not good PR. less

The company I work for, Positive Energy, has been booking us here for the past few weeks and they've been good to us. I usually use the do not disturb sign and the one time I didn't, the adapter for my phone was broken since it was plugged in behind the night stand. It was a cheap replacement but their management claimed it fell under their lost or stolen property policy, so I didn't leave a gratuity during that stay. Other than that, the staff have been wonderful and I haven't had any other complaints. less

This isn't a bad hotel, but it really needs to be refreshed. The staff is unfailingly helpful and courteous, the lobby and breakfast room are bright and pleasant, the HVAC room units are very good, and there are five lights in the room for overall lighting and reading. But the room furnishings are old (the leather/plastic cover on the desk chair back and arms was badly cracked), drywall work had been done, but either done badly or left incomplete, faucets leaked at the base, etc. Most disappointing was the WiFi. When I couldn't connect my laptop, I had to call the vendor's customer service. The agent was polite and tried to be helpful, but had a VERY strong accent which made her difficult to understand. Her English was flawless, but we ended up doing a lot of phonetic spelling. She made assumptions about what I didn't know, and that slowed the troubleshooting way down. The problem with the system was that the instructions in the hotel guide were unclear about a key step (waiting for a popup to sign in once you have connected) and the fact that you had to know that the process of signing in was slow and that if you just waited after you had been connected and then again after you had signed in, despite being told that you could not connect, it would eventually connect. Once connected, the system was only "high speed" by the standards of the year 2003. Also worth mentioning is the fact that the literature on the hotel site suggests that there is no WiFi in many of the rooms, and the rooms where it is available connect with an ethernet cable. My room was what you would see in any hotel these days -- over the air WiFi. What this hotel needs is beyond the ability of the staff to provide. It needs to have some money spent on repairs and new furniture. I was surprised by the number of guests on a Monday night in late September. There's no reason why these fixes couldn't be made! less