Best Western New Baltimore Inn

12600 State Route 9W, West Coxsackie, New York, 12192-1711, United States
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Best Western New Baltimore Inn

Discover the beautiful Hudson Valley and surrounding areas from the comfort of this West Coxsackie hotel near skiing, fishing, antique shops and more! Conveniently located off I-87 in upstate New York, the Best Western New Baltimore Inn makes it easy show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
12600 State Route 9W, West Coxsackie, New York, 12192-1711, United States

Reviews of Best Western New Baltimore Inn

Traveller Overview:
4.0 Rating: 334 reviews
Excellent 34%
Very Good 37%
Average 13%
Poor 9%
Terrible 5%
Rating

John J, wrote review 10/04/2021

excellent

always nice and clean, quiet, check-in is fast, and the hotel is right off the highway so stopping does not interrupt long trips much. Good place to stop during East Coast travel. Will definitely sta... more

Owner Response
harry noticewala, General Manager at Best Western New Baltimore Inn, responded to this review
Thank you so much John. We appreciate your review and kind words.
Rating

mrsmalek0921, wrote review 02/11/2020

Terrible

Very dirty! Cigarette burns in the blanket on bed along with black stains.Bathroom disgusting hair all over. Staff not wearing a mask! Our room smelled like cigarettes even though it was supposed to b... more

Owner Response
Harry Noticewala, General Manager at Best Western New Baltimore Inn, responded to this review
Mrsmalek I am disappointed we failed to give you the fine accommodations we strive for with all our guests. Please know your comments have been reviewed in detail with our Housekeeping Dept. If you would like to contact the hotel, we would be happy to speak with you. Please ask for Harold. Thank you again.
Rating

goblueandwhite1, wrote review 13/10/2020

stayed here many times, staff always nice and clean rooms

new baltimore ny offers a nice all around hotel. I have been staying for years with my company. We provide medical equipment. We have developed nice relationships with the staff. Plenty of truck parki... more

Owner Response
Harry Noticewala, General Manager at Best Western New Baltimore Inn, responded to this review
Thank you goblueandwhite1 We appreciate you taking time to rate our hotel. We are happy we have been able to host your company during your trips to West Coxsackie. Thank you for your loyalty to our hotel.
Rating

cristinafX9063XD, wrote review 11/10/2020

Nothing special

The room was full of dust and had a huge spiderweb going from the curtain to the ceiling. The bathroom was so tight that the door barely opened without hitting the toilet. The sink is outside of the b... more

Owner Response
harry noticewala, General Manager at Best Western New Baltimore Inn, responded to this review
Cristin We appreciate you taking time to rate and review our hotel. I am disappointed we failed to give you the fine accommodations we strive for with all our guests-the type of service we pride ourselves in. We have reviewed your comments and forwarded them to the proper department.
Rating

Explorer65120961133, wrote review 07/10/2020

Terrible place! People milling around front office without masks! Made reservations for wrong day!

My husband and I made reservations for Tuesday, Oct 6th 2020 We spoke to Leslie and received a confirmation number for our reservation. We had made sure we requested a room with a jetted tub. We ar... more

Owner Response
Harry Noticewala, General Manager at Best Western New Baltimore Inn, responded to this review
Beverly Thank you for writing in regarding your experience with our hotel. I am sorry you felt you were treated rudely, It is not our intention to be rude to anyone as we are in the hospitality business! I understand you were frustrated and not satisfied with what was available at that time. Unfortunately, your reservation was made for the day before resulting in the no show charge on your AMX! Since there was no email on the reservation and no confirmation letter was sent, the clerks on the desk could not tell who made the mistake and tried to accommodate you the best they could. As you know, we did refund the charge as a courtesy to you and notified the staff, as you requested, that you secretly tape your conversations !