Best Western New Baltimore Inn

Clean, comfortable, safe, quiet. A+ for all these qualities. Bonus: the breakfast was good, and the price was great. A good place to stay if your visiting Albany (22 minutes away). It’s built far from everything, so you feel like you’re in the country, but you are actually close to Albany. This hotel stay was a great value for us. less

WiFi was slow when hotel was packed. If that matters for work or a child. Rooms are clean. Breakfast was good with good options. Price worked out well. Literally off thruway. Easy on. Easy off. Check in and out was easy. less

Everything as good as expected, i wasn't prepared for the proximity to the freeway and associated noise. the staff was helpful and friendly, the breakfast was great. Had some drainage issues with shower and toilet but staff fixed them as soon as i brought the problems up. less

Booked this hotel because it had a pool and hot tub and the one next to it did not. When I checked in I was told the hot tub was closed for maintenance. Not thrilled but the woman at the desk was lovely and very apologetic. We had dinner at a local restaurant and then came back to swim. The pool was nice and warm and the room was set at 82 degrees which was perfect! The pool was clean and we enjoyed it. The continental breakfast was the best we have ever had at a hotel this small. There was a nice selection of hot food, cereals, pastries and yogurts and plenty of beverage options. The day we checked in was very quiet as there were not a lot of guests. The next day (Saturday) we left after breakfast and when we returned around dinner time we walked into our room and it sounded like elephants were in the room above us and they were going to come through the ceiling. After about 20 minutes I went to the front desk and complained. The young woman apologized, but did not say that she would take care of it. The noise continued for another hour and I finally went upstairs myself since it was almost time for my kids to go to bed - not to mention that it was not relaxing at all! I walked up the stairs and could hear a bunch of people immediately. There was a whole group of people and they were going in and out of the room above us and everyone was yelling that they needed to leave. They were all dressed up and had presents. Within 5 minutes all of the noise stopped. We were so grateful until they came back at 2am and woke us all up! I travel with a noise machine and it did nothing to muffle the sound. My recommendation is to ask for the second floor as long as you don't mind carrying your bags up a flight of stairs because there is NO soundproofing in the ceilings! less

One of the things I learned from this trip that from now on, whenever I make reservations anywhere, I will always inquire as to whether or not there is an elevator! We recently had an overnight stay at this hotel. It is a two level hotel. My husband is recently recovering from a torn Achilles tendon. Because this hotel does NOT have an elevator, we had to climb up a flight of stairs with suitcases in hand to get to the second floor where our room was. The room itself was a little dusty, but overall clean. The beds and pillows were comfortable. The breakfast was adequate, and Paula, the breakfast room staff, was truly lovely and couldn't be more helpful to the guests. We were also surprised that we had to pay an additional $10.00 fee for our son, who is 14, to be in the room with us. less