First time really disappointed in a Best Western
We stopped here overnight while traveling to New Jersey. The major problem is the cleanliness of the rooms and the noisiness of the hotel. The room was superficially clean but there were spots on the ... more
We stopped here overnight while traveling to New Jersey. The major problem is the cleanliness of the rooms and the noisiness of the hotel. The room was superficially clean but there were spots on the wall, on the carpet, and unfinished paint where repairs had been made. The bath has a new insert but because of the soft water it was very slippery and I had to be very careful taking a shower not to slip. The beds were harder than most Best Westerns. The rooms are not well insulated, and we were up during the night because of the folks upstairs who kept walking around their room from 2-3:30. While this is not the hotels fault, the fact that we could hear it so clearly was a problem. The gym was poorly maintained with old or broken equipment. The staff however was very nice, they were friendly and helpful. Breakfast was the usual fare for Best Western, but on the lower end in terms of quality. less
Harry N, General Manager at Best Western New Baltimore Inn, responded to this review
Thank you for reviewing our hotel. I apologize for the condition of the room. As you can see by our other reviews, that is not the "norm" for us. Unfortunately, with anonymous reviews, I can not check into the issues not knowing the room in question.
I hope you will stay with us the next time you are in Coxsackie. I can assure you we will do everything we can to make your stay a comfortable one.