Terrible place! People milling around front office without masks! Made reservations for wrong day!
My husband and I made reservations for Tuesday, Oct 6th 2020 We spoke to Leslie and received a confirmation number for our reservation. We had made sure we requested a room with a jetted tub. We ar... more
My husband and I made reservations for Tuesday, Oct 6th 2020 We spoke to Leslie and received a confirmation number for our reservation. We had made sure we requested a room with a jetted tub. We arrived on the appointed day, pull up in parking lot and see people hanging around without masks, so we called from the car and wanted to see if we could check in a little early.
I was told by Donald that there was no reservation for us at all! We had specifcally requested a room with a jetted tub. My husband has a neck injury and we wanted a room that could accomodate his request. They did not have any rooms available with jetted tubs, but wanted us to take a suite, still no jetted tub, for more money! Another EXTREMELY RUDE woman got on the phone to tell us they would not help us. She would not admit they made the mistake even though I had reservation number. She claimed it was for the day before. I never thought I had to call to confirm a hotel reservation, even though I had a confirmation number, and my AMEX card had been charged for payment in full on Sunday Oct 4th ...I will never go near that place again, and would advise any of my family and friends to stay clear of that place! less
Harry Noticewala, General Manager at Best Western New Baltimore Inn, responded to this review
Thank you for writing in regarding your experience with our hotel.
I am sorry you felt you were treated rudely, It is not our intention to be rude to anyone as we are in the hospitality business! I understand you were frustrated and not satisfied with what was available at that time.
Unfortunately, your reservation was made for the day before resulting in the no show charge on your AMX!
Since there was no email on the reservation and no confirmation letter was sent, the clerks on the desk could not tell who made the mistake and tried to accommodate you the best they could.
As you know, we did refund the charge as a courtesy to you and notified the staff, as you requested, that you secretly tape your conversations !