Best Western New Baltimore Inn

I thought this hotel was overpriced for the quality and size of room. We only stayed because there was a block of rooms reserved for a wedding we attended. I wish I had taken the time to look at the area for something less expensive. The room definitely needs some renovation as the bathroom floor tile was grubby and lots of nicks and dings in the furniture and woodwork. The bed was pretty uncomfortable, very hard. The desk clerk was friendly and had a pleasant attitude and the buffet breakfast made the room a little more affordable. The front door of the hotel was difficult to find - I actually thought it was a back door. There is no bar or restaurant there. less

My room was a double queen. It was good sized and had ample chairs for me and the person with me. The bathroom was modern and clean and the TV worked just fine. In addition, the staff could not have been friendlier. They greeted me and offered many suggestions for places to go for dinner. The next day, they asked where we ended up going. Also, when I had troubleusing one of the key passes on an exterior door, they were on it immediately. Literally, I was not back in my room a minute before someone was checking it. Finally, though the NYS thruway runs quite close to the property, there was surprisingly very little noise. You really get the impression you are out in the country, of course, you actually are. There are some nice, reasonable restaurants nearby. less

No issues with the room or beds, etc. But I came expected to have a working TV to keep my kids busy for a little bit, while I could then get some work done online. Because TV and internet were not working during the evening, I was not able to do any of that. I reported the issue, was told that the front desk was on hold with the cable company, but there was no follow-up regarding the issue, including at check-out, and no expression of understanding at the inconvenience this caused me. I would have rather stayed in a cheaper/smaller room at another hotel if I knew it would have working TV/internet. less

Very pleased with the size of our room, cleanliness and maintenance. Room had a kitchenette, microwave and mini refrigerator- more than we needed for our stay. Desk staff was friendly, efficient. Most motels provide a one-use sized bar of soap; at this BW the bath soap was larger and actually lasted more than one shower. One complaint that I have - and which I have of most chain motels - is the quality of light in the vanity/bathroom areas. Shaving, makeup application requires brighter light. less

You would think that spending hundreds of dollars to sleep for two nights somewhere would get you a nice bang for the buck. Not so here. Room was pleasant but small. OK. Not the end of the world. But friendliness of check-in staff? Nonexistent. Borderline rude. Obviously not liking her job! Heavy dust in some areas of room. Room had adjoining door to next room. Of course we could hear casual conversation with that setup. Sinks not located in bathroom - in hallway area instead. Inconvenient for sure. In addition, adjoining room sink butts up to ours, so every time someone used the sink the pipes emitted a LOUD sound. I took advantage of the very small Jacuzzi tub, but the water was literally BROWN. So gross. Would not recommend this hotel. less