Best Western New Baltimore Inn

Best Western went down. I saw so much dust balls and cakes of dust on the lamps next to the bed. If you closely look at the wall above the bed, it was caked with dust. It seems the housekeeper changes sheets, empties wastebaskets, puts new soap but doesn't dust the room which is horrendous. The breakfast bag they gave you consist of 2 granola bars and one tiny muffin plus a bottle of water. For the money they charged for this room, breakfast should have been better in that bag because of the virus. They charge too much money for a room that is under the category of 2 stars. Sad because Best Western used to be classy. Now it's a dump. less

During our stay in late May, at least some of the rooms have a major problem with discoloration of water, making toilets look filthy. When I saw the toilet in one room, I asked for another, but that room had same problem. There may not be a health issue, but it is certainly very unappealing. The room was otherwise clean. On another matter, they claimed to offer take-away breakfast bags in the morning, but none were available at 9 even though the hotel was mostly vacant. less

While staying at the hotel and requesting a late check out I was rudely awakened by two staff members in my room! I've been staying at this particular establishment for a decade now and have never had such an issue. For a woman, alone, sleeping nude, to be woken up by a man's voice in your hotel room is quite the anxiety inducing experience. A late check out was requested and the do not disturb sign was on the outside of the door. There was no reason for two staff members to be in my room at 10am! Being woken up to strange persons in my room sent me into a full blown panic attack. There was the do not disturb sign on the door, late check out was requested... The housekeeping staff should have been aware that I was still checked in and wishing to not be bothered let alone scared. Upon the leaving the room neither staff member uttered any word of apology. Isn't there a procedure in place for staff to know which rooms are in need of service or not? They could have knocked on my door first, they could have called the front desk to check if I were still there or not (and they would have seen that I was not even checked out yet!). When I expressed my concerns to the manager on duty, Dave, he offered a hallow apology and a cup of decaf coffee. I am extremely dissatisfied with the level of professionalism and communication by staff members. Also when attempting to book the room online the website would not allow me to book at the online rate of 280$, and when I spoke with the staff on duty to book it and they claimed they could not give me the discounted rate and I was charged the full amount... He didn't even try to explain to me that I could get the discounted rate over the phone as well... The whole experience this year has been sub par. less

We came upon this whilst traveling up 87 before we headed west into the Catskills before the snow storm. An excellent night’s sleep. The morning breakfast was surprisingly delicious. East off and easy on Route 87 is a plus. less

Our thanks to hotel desk employee, Harold, who single-handedly welcomed guests on a busy night in a snowstorm. We were able to rest and resume our trip in the morning. I commend Best Western’s pet friendly policy (we had our dog with us) and helpful staff. less