Best Western New Baltimore Inn

new baltimore ny offers a nice all around hotel. I have been staying for years with my company. We provide medical equipment. We have developed nice relationships with the staff. Plenty of truck parking. They provide later checkouts to accomedate my needs. less

The room was full of dust and had a huge spiderweb going from the curtain to the ceiling. The bathroom was so tight that the door barely opened without hitting the toilet. The sink is outside of the bathroom. This was a bare minimum hotel that overcharged for what they offered. less

My husband and I made reservations for Tuesday, Oct 6th 2020 We spoke to Leslie and received a confirmation number for our reservation. We had made sure we requested a room with a jetted tub. We arrived on the appointed day, pull up in parking lot and see people hanging around without masks, so we called from the car and wanted to see if we could check in a little early. I was told by Donald that there was no reservation for us at all! We had specifcally requested a room with a jetted tub. My husband has a neck injury and we wanted a room that could accomodate his request. They did not have any rooms available with jetted tubs, but wanted us to take a suite, still no jetted tub, for more money! Another EXTREMELY RUDE woman got on the phone to tell us they would not help us. She would not admit they made the mistake even though I had reservation number. She claimed it was for the day before. I never thought I had to call to confirm a hotel reservation, even though I had a confirmation number, and my AMEX card had been charged for payment in full on Sunday Oct 4th ...I will never go near that place again, and would advise any of my family and friends to stay clear of that place! less

Best Western went down. I saw so much dust balls and cakes of dust on the lamps next to the bed. If you closely look at the wall above the bed, it was caked with dust. It seems the housekeeper changes sheets, empties wastebaskets, puts new soap but doesn't dust the room which is horrendous. The breakfast bag they gave you consist of 2 granola bars and one tiny muffin plus a bottle of water. For the money they charged for this room, breakfast should have been better in that bag because of the virus. They charge too much money for a room that is under the category of 2 stars. Sad because Best Western used to be classy. Now it's a dump. less

During our stay in late May, at least some of the rooms have a major problem with discoloration of water, making toilets look filthy. When I saw the toilet in one room, I asked for another, but that room had same problem. There may not be a health issue, but it is certainly very unappealing. The room was otherwise clean. On another matter, they claimed to offer take-away breakfast bags in the morning, but none were available at 9 even though the hotel was mostly vacant. less