Best Western New Baltimore Inn

While staying at the hotel and requesting a late check out I was rudely awakened by two staff members in my room! I've been staying at this particular establishment for a decade now and have never had such an issue. For a woman, alone, sleeping nude, to be woken up by a man's voice in your hotel room is quite the anxiety inducing experience. A late check out was requested and the do not disturb sign was on the outside of the door. There was no reason for two staff members to be in my room at 10am! Being woken up to strange persons in my room sent me into a full blown panic attack. There was the do not disturb sign on the door, late check out was requested... The housekeeping staff should have been aware that I was still checked in and wishing to not be bothered let alone scared. Upon the leaving the room neither staff member uttered any word of apology. Isn't there a procedure in place for staff to know which rooms are in need of service or not? They could have knocked on my door first, they could have called the front desk to check if I were still there or not (and they would have seen that I was not even checked out yet!). When I expressed my concerns to the manager on duty, Dave, he offered a hallow apology and a cup of decaf coffee. I am extremely dissatisfied with the level of professionalism and communication by staff members. Also when attempting to book the room online the website would not allow me to book at the online rate of 280$, and when I spoke with the staff on duty to book it and they claimed they could not give me the discounted rate and I was charged the full amount... He didn't even try to explain to me that I could get the discounted rate over the phone as well... The whole experience this year has been sub par. less

We came upon this whilst traveling up 87 before we headed west into the Catskills before the snow storm. An excellent night’s sleep. The morning breakfast was surprisingly delicious. East off and easy on Route 87 is a plus. less

Our thanks to hotel desk employee, Harold, who single-handedly welcomed guests on a busy night in a snowstorm. We were able to rest and resume our trip in the morning. I commend Best Western’s pet friendly policy (we had our dog with us) and helpful staff. less

We stayed here overnight on our way to Vermont coming from Europe. It's very conveniently located along the highway, but you don't hear the noise from the highway. We were hesitant getting the room in between the breakfast room and the gym. But we didn't hear the gym, nor them setting up breakfast in the morning. The rooms are like any other Best Western, comfortable and clean. Unfortunately there aren't many restaurants nearby, so prepare for that. less

I have arrived late Saturday night. The night staff was kind and courteous. The room was very clean and comfortable. The breakfast was very good. Check out was simple. I will definitely come back when I’m in the area traveling again. less