Outside and Guest Rooms Worn, Need Refreshing
This isn't a bad hotel, but it really needs to be refreshed. The staff is unfailingly helpful and courteous, the lobby and breakfast room are bright and pleasant, the HVAC room units are very good, a... more
This isn't a bad hotel, but it really needs to be refreshed. The staff is unfailingly helpful and courteous, the lobby and breakfast room are bright and pleasant, the HVAC room units are very good, and there are five lights in the room for overall lighting and reading. But the room furnishings are old (the leather/plastic cover on the desk chair back and arms was badly cracked), drywall work had been done, but either done badly or left incomplete, faucets leaked at the base, etc.
Most disappointing was the WiFi. When I couldn't connect my laptop, I had to call the vendor's customer service. The agent was polite and tried to be helpful, but had a VERY strong accent which made her difficult to understand. Her English was flawless, but we ended up doing a lot of phonetic spelling. She made assumptions about what I didn't know, and that slowed the troubleshooting way down.
The problem with the system was that the instructions in the hotel guide were unclear about a key step (waiting for a popup to sign in once you have connected) and the fact that you had to know that the process of signing in was slow and that if you just waited after you had been connected and then again after you had signed in, despite being told that you could not connect, it would eventually connect.
Once connected, the system was only "high speed" by the standards of the year 2003.
Also worth mentioning is the fact that the literature on the hotel site suggests that there is no WiFi in many of the rooms, and the rooms where it is available connect with an ethernet cable. My room was what you would see in any hotel these days -- over the air WiFi.
What this hotel needs is beyond the ability of the staff to provide. It needs to have some money spent on repairs and new furniture. I was surprised by the number of guests on a Monday night in late September. There's no reason why these fixes couldn't be made! less
Harry N, General Manager at Best Western New Baltimore Inn, responded to this review
Thank you for your review. We are aware of the problem with the Internet and are currently scheduled for a complete overhaul and update of our system. We apologize for any inconvenience during your stay. I hope
you will visit us again when you are in the area.