Best Western New Albany

Very pleased with our stay at the Best Western. The staff was very organized, and very polite. I was very impressed with the whole stay. I would like to continue staying at Best Western. It was so very clean, and organized. Thank you for a great stay. less

You do NOT want to stay here. I am a Best Western Rewards member and stay at this chain all across the US. When I checked in, everything went smoothly. However, I then discovered that they were not servicing the rooms, or even emptying the trash. They did NOT explain this either when I made my reservation or when I checked in. I nicely asked the front desk agent if they would help me (I have a physical disability) and they sad "No, you have to talk with the owner." I was there for seven nights. No service, no fresh towels, no emptying trash, no clean bed linens. Nothing. I called the Corporate office and asked for their assistance. They filed a complaint and stated that the General Manager would respond to me in 2-7 days. Nothing. Zilch. I then talked with two other front desk agents asking for help. Both promised to talk with the General Manager. Nothing happened. Zilch. I checked out after 7 nights. No response, no discount, no offer for support. I will NEVER go back to that hotel. Restaurants in the area were mostly closed, so I had food brought to my room. So yes, there were 7 days of trash and food containers left in the room when I checked out. I felt bad for the cleaning person. But the management there is incompetent and unresponsive. Highly recommend that you avoid this facility, especially if you are disabled. I've never felt so neglected or ignored in all my years of travel. less

Everything from the staff to the room and amenities was above great. If we are ever in the area again and have to stay it would be here. The price for our room was less than we would have expected which was excellent. less

We were on our way back from Floridia and this turned out to be a perfect place to stay. The people were extradorinarly friendly. The breakfast was fantastic. And the room was also fantastic. Appears to be new. Would highly recommend staying here. less

We were greeted upon check in and very friendly. Our room was clean and ready, but smelled like it had been smoked in. We were offered to change rooms, which we did. The room was clean and nicely appointed.We enjoyed our stay...Breakfast was very good..The price that was paid was very reasonable..We always choose Best Western Hotels when we can. Thank You less