You do NOT want to stay here. I am a Best Western Rewards member and stay at this chain all across the US. When I checked in, everything went smoothly. However, I then discovered that they were not se... more
You do NOT want to stay here. I am a Best Western Rewards member and stay at this chain all across the US. When I checked in, everything went smoothly. However, I then discovered that they were not servicing the rooms, or even emptying the trash. They did NOT explain this either when I made my reservation or when I checked in. I nicely asked the front desk agent if they would help me (I have a physical disability) and they sad "No, you have to talk with the owner." I was there for seven nights. No service, no fresh towels, no emptying trash, no clean bed linens. Nothing. I called the Corporate office and asked for their assistance. They filed a complaint and stated that the General Manager would respond to me in 2-7 days. Nothing. Zilch. I then talked with two other front desk agents asking for help. Both promised to talk with the General Manager. Nothing happened. Zilch. I checked out after 7 nights. No response, no discount, no offer for support. I will NEVER go back to that hotel.
Restaurants in the area were mostly closed, so I had food brought to my room. So yes, there were 7 days of trash and food containers left in the room when I checked out. I felt bad for the cleaning person. But the management there is incompetent and unresponsive. Highly recommend that you avoid this facility, especially if you are disabled. I've never felt so neglected or ignored in all my years of travel. less