Stayed here many years...
27/09/2018 NeTexasDude, Atlanta, Texas
As my past reviews stated I have come to this hotel and others owned by the same owner here off hwy 6 for 20 years... this BW did a good job updating but I'm SAD to say cleanliness is NOT up to par ju... more
As my past reviews stated I have come to this hotel and others owned by the same owner here off hwy 6 for 20 years... this BW did a good job updating but I'm SAD to say cleanliness is NOT up to par just like the Holiday Inn Express and Comfort Suites next door. I hope my pictures will prompt the OWNER and Management to take cleani g more seriously... it was not disgusting or even real bad but still, come on wipe down everything and with the simple things not cleaned it makes us travelers doubt if the room is even sanitized!???? I offered to text the pictures I showed to the girl at check out and another worker but i guess they went interested... Now they will be. And this room was there BEST suite.... wow. We will see about a response and i might give them one more chance.It is a not too busy mostly quiet hotel. Beds are firm but pillows are small little balls... breakfast is the same old boring scrambled eggs and sort... nothing special.Hope they do a cleaning and do a company wide training on how to properly clean a room... less
Guest S, General Manager at Best Western Natchitoches Inn, responded to this review
Thank you for taking the time to review us John and I want to thank you for being a loyal guest. We do regret that we have not been living up to your expectations, and are please you see such great potential in us. If you would please email me those pictures, I will be happy to look over those and work diligently to improve these issues for you and our future guest. You may also call me directly at the hotel and I will be happy to assist you!