In this property there are 2 parts, one is what looks like hotel the other is motel at best. This property has beautiful parts to it for sure. I don't know if there were rooms better than ours however... more
In this property there are 2 parts, one is what looks like hotel the other is motel at best. This property has beautiful parts to it for sure. I don't know if there were rooms better than ours however be aware when you reserve this property where they going to assign you. The motel part is terrible. It looks like motel and is not clean. Our room had awful smell which was making me really sick. Room was not clean and not updated at all. I was really disappointed after I saw the pictures on line and I really looked forward to going. Cleanliness is important to me and my family because that's what matters in hotel and that's what matters for good night rest. I also don't want to get sick when I go on vacation. We were moved to another room and it didn't have the awful smell but it wasn't clean either. This was not a good experience at all. less
BWmanagement, General Manager at Best Western Naples Inn & Suites, responded to this review
Dear Valued Guest:
We are very sorry that you did not enjoy your experience with us. We are always looking for ways to improve,
It is our desire to do better in order to have you back with us. Please reach out to us directly so we can follow up
with you, we would like to recapture your trust, in order for us to do that, we would like the opportunity
to know the exact details of the room you was assigned on your visit. We pride ourselves in providing all of our guest with superior customer service, our track record speaks for it self. We add value with our complimentary full breakfast buffet, free shuttle to the beach and a complete DVD library for you to choose from whenever you stay with us as a complete courtesy. We look forward to hearing back from you, your input is very important to us.