25/05/2017 mperinovic, Oconomowoc, Wisconsin
Last week I was on a bus trip with a 2 night stay here. The carpeting was removed in front of our room and the floor was sticky, due to remodeling that was supposed to be finished when we arrived. B... more
Last week I was on a bus trip with a 2 night stay here. The carpeting was removed in front of our room and the floor was sticky, due to remodeling that was supposed to be finished when we arrived. Because of a number of bad miscommunications, we found we were without a room for our second night, when we returned at 10:00 that night. We were not allowed to go to our room to retrieve our things as they had already been removed by the hotel management and placed in a storage room. We were all upset that our things had been gone through and a number of our members were even more upset, worried that their medical needs were not accounted for. After reloading the bus, we had to unload again at a hotel down the street that was kind enough to accommodate us. I hope the next bus load of seniors receive better treatment. less
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. This is certainly distressing to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.