Best Western Naperville Inn

1617 Naperville Wheaton Road, Naperville, Illinois, 60563-1524, United States
based on 647 reviews Trip Advisor Logo
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Best Western Naperville Inn

For a small city, Naperville, Illinois has no shortage of things to do - and the Best Western Naperville Inn is the perfect starting point for exploring all that the area has to offer! Book a newly renovated room now, and experience our amazing hosp show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1617 Naperville Wheaton Road, Naperville, Illinois, 60563-1524, United States

Reviews of Best Western Naperville Inn

Traveller Overview:
4.0 Rating: 647 reviews
Excellent 51%
Very Good 27%
Average 11%
Poor 5%
Terrible 4%
Rating

Vegasthompson, wrote review 09/09/2020

Great place on a budget

This hotel went above and beyond for customer service. I highly recommend this place to stay especially if on a budget. And they have gone above and beyond in providing the breakfast for all guests.... more

Owner Response
Maripat Oliver, General Manager at Best Western Naperville Inn, responded to this review
THANK YOU for your fabulous review! We always strive for our guests to leave happy and well rested and it is nice to hear that you did!
Rating

pagano316, wrote review 13/07/2020

VERY SATISFIED

Welcoming staff, very polite, knowledgable and fast check in. Clean rooms, hot breakfast that at this time is served by staff...very good. Fast Check-out option available. Outside rooms available, w... more

Owner Response
Maripat Oliver, General Manager at Best Western Naperville Inn, responded to this review
THANK YOU for the AWESOME review! We are so very happy that you enjoyed your stay and found us to be polite and knowledgeable we are known for our CLEANLINESS and GREAT CUSTOMER SERVICE. I am glad you experinced both.
Rating

griffonslayer, wrote review 25/06/2020

Skip it

The bed was very uncomfortable, squeaked and sounded like the base was a metal can that echoed the noise. We kept hearing what sounded like a police radio or walkie talkie outside our door. The room ... more

Owner Response
Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
I am so sorry that you had issues with your bed. I have spoken to the Maintanence engineer and he is going to check that. PLEASE whenever you are at a hotel, let the front desk know if you have any issues. They will be more than happy to fix the issues. I wish we had known about the walkie talkie so we could have investigated and gotten that turned off for you. Please always give us the chance while you are in house, to make your visit the best it can be.
Rating

Festivefoodfan1, wrote review 18/06/2020

Bad housekeeping staff

The people here are quite lazy. They did not touch our room at all. My mother and I left our room in the morning. We took our do not disturb sign with us. We returned in the afternoon. Beds were not m... more

Owner Response
Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
I am sorry to hear this. With the COVID 19 hotels are not cleaning daily unless you ask for your room to be. I am sincerely sorry that that was not explained to you at the front desk. We clearly need more training on the changes since COVID. We are working hard to keep everyone safe and sanitized. I believe they were waiting for fresh towels to come through laundry. I apologize that was not handled better. I appreciate your feed back.
Rating

89brittanya, wrote review 19/04/2020

Excellent experience

I would just have to say that I was very satisfied. It was my birthday and my boyfriend put in a request to help make the room a little extra special. When we arrived there was 3 huge birthday balloon... more

Owner Response
Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
I am so HAPPY that you enjoyed your birthday with us. It was a pleasure to leave a few treats for you to know that we are happy that you chose us and that you were celebrating at our hotel. We wish many many more happy birthday's to come!