The bed that creaked (loudly!)
15/09/2017 tyrrelllinn, Chicago, Illinois
Given its good ratings, we reserved a room at the Best Western Naperville and asked for a quiet location which the staffed honored by giving us a room at the back of the hotel. Even though the hotel ... more
Given its good ratings, we reserved a room at the Best Western Naperville and asked for a quiet location which the staffed honored by giving us a room at the back of the hotel. Even though the hotel is situated between several busy roads, our room was quiet, clean, and furnished in standard hotel fare. However, even when set on High Cool, the air conditioner put out tepid air at best --- it was far cooler in the hallway than in our room. However, the big surprise was the noisy bed. As if balanced on rusted springs, the bed made a loud sound whenever you sat on it, and likewise, whenever you twisted and turned during the night. I spent more time throwing off covers in an attempt to get cooler and trying to keep the bed from creaking (so that it wouldn't wake up my husband) than I did sleeping. Our experience may be a fluke, an exception for this hotel, but I wouldn't want to take a chance of losing sleep by a repeat visit. less
Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the discomfort you experienced with the bed, but I'm glad we were able to meet your expectations of cleanliness. We will address the maintenance task right away for the benefit of our future guests, which
hopefully will include yourself. We want our guest to experience the best value for your money, to feel comfortable ; I hope that this will be the case during your next stay with us.