A hotel with a heart as big as Texas!
14/10/2016 Heather S, Gainesville, Florida
I recently stayed at this Best Western because I was in town for a conference. I had never been to Texas before and I was very excited. When I checked in, I was very pleasantly surprised by my hotel... more
I recently stayed at this Best Western because I was in town for a conference. I had never been to Texas before and I was very excited. When I checked in, I was very pleasantly surprised by my hotel room. The room was a good size, complete with a microwave, refrigerator and a couch and small table. As I was staying for 4 nights, I was very happy to have all of these accommodations, as I knew I was going to be ordering in food and I was happy I wasn't going to have to eat on my bed! The shower was full of hot water and had great pressure! The bed was huge and comfortable. The room was always clean and tidied up when I got back each night from the conference.
The REALLY big surprise I had was the free breakfast every morning! I was expecting bagels, oatmeal and some kind of fruit (the traditional free breakfast for most hotels). To my tummy's excitement, there was a HOT, DELICIOUS breakfast every morning that consisted of some kind of eggs, a breakfast meat (usually sausage AND bacon), and biscuits or bread of some kind. There were also waffle makers, bagels, juice and fruit. And oatmeal. You could tell that these people really cared about theirs guests and didn't just go halfway with their amenities!
Speaking of the people... everyone there was SO nice and hospitable. I really appreciated it as my schedule was a little crazy with the conference I was going to. And the person that deserves the most credit was Dolly, who runs things there. She is an angel on earth. This woman went completely out of her way for myself and the rest of us that were attending this conference. She made sure we had transportation to and from and even went so far as to drive us in her own car to take us to one of her favorite local places (none of us were from Texas) during a dinner break we had! She was kind and caring and I was deeply grateful to have such a friendly face to look forward to seeing every morning. She even gave us her cell phone number so we could call if we had any troubles. If everything else at this hotel had been awful (which it definitely wasn't!), I would come back her simply because of Dolly.
To put it simply, this hotel made my first stay in Texas something to remember! less
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review
Oh my goodness Heather,
thank you so much for this beautiful testimonial about our hotel and service. We strive very hard to delivery the best customer service possible and to give as many great amenities as we can. I am so happy you enjoyed your stay and I trust you will come back and see us again when your in the area.
Thank you again on behalf of our entire staff