Wanting an easy return to a LAX, I used ChoiceHotels.com to locate this place. When we pulled in, we witnessed a loud, vulgar screaming match between a pizza delivery man and the "hotel's" manager, Masood. At the top of his voice, the manager was yelling (I need a stronger verb....he was nearly hysterical), telling the pizza guy he couldn't park there, he was trespassing, threatening to call the police if the delivery guy ever returned. Kudos to the pizza guy....he was giving as good as he received! We watched the clock. Four minutes after our arrival, another man exited the office, making an attempt to quell the situation. Nope. Then a clerk appeared and attempted to intervene. Still, nope. Five minutes later, the pizza delivery man exited the property. I felt sadness for the poor soul waiting for dinner.
I had absolutely no desire to enter the remnants of this maelstrom, but I had reserved our rooms with Choice Loyalty Points, so it was too late to cancel. I presented a printed copy of our reservations, a king room and an accessible room, reserved through the Choice phone reservation system. (I'm shaking my head, trying to find words....) Masood said he only had three accessible rooms, but they were all occupied. He LOUDLY stated, " I don't know what is wrong with you people. You pay with points to get free rooms, but you never call here to see if that is available. You people need to call the property, don't depend on phone operators because they don't know what rooms we have available." (You people....Choice Privilege Members? Handicapped people?) He then leaned over the man at the computer, muttering about keeping rooms available for his paying customers, the workers who stay through the week. Then, he said the best he could do is two rooms on the third floor, near the elevator, but they are not handicapped rooms. At that point, I wanted to punch this guy in the throat, but I said we'd take them. The clerk slid our keyboards to us, telling us breakfast (HA!) was at 6:30.
We headed to our rooms. I entered mine, crossed the room to turn on the bathroom light, then called my companion to come over. When he entered, I asked him, "What's that?" He looked in the bathroom. "Handicapped bars." "What's in the tub?" "A handicapped bar." Question.....how can someone manage a "hotel" and not know his rooms?
The room itself had a couch that I wouldn't put in a dog kennel, the bed covered with a ratty quilt that immediately was thrown on the grungy sofa.
The bathroom had two bottles of generic shampoo & lotion, with a bright red Econolodge bottle of conditioner in the middle. No bar soap. I pack soap, so not a problem. But for others? Two threadbare facecloths were joined by two of the thinnest bath towels I've seen outside of a Goodwill rag bin.
Happily, the WiFi and A/C functioned, and tv reception was satisfactory. Sheets & pillowcases appeared clean. I'm glad I left my uv flashlight at home.
My companion and I met at the elevator at 6:30. Here's what was on the breakfast bar: a toaster, two kinds of cereal, carafe of milk, two types of bread, plates, bowls, and utensils. There were also bananas that would have been great to use in banana bread, and dusty apples that reminded me of those sold for decor at Hobby Lobby. At the right side was a water dispenser with plastic cups stacked on top. The cups were ones I see at other Choice properties, with the logo of waffle batter and "fill to line" markings. Scanning for drinks, the clerk, who was busy boiling eggs for the bar, advised that he hadn't made coffee yet. Walking through an empty, oddly under-construction area, I found a dispenser labeled Orange and Cranberry Juice. I tried both liquids. "Juice" was stretching the truth. I had half a Coke in the car, so I asked for ice. "It's outside by the pop machines." Taking my cup, I saw the sign. Fifty Cents. For Ice. WTF?????
That was ALMOST the final insult. When I LOUDLY complained, the clerk said he would pay for it. Then he saw the size of my cup, asking what I was going to do with the REST of the ice, he wasn't going to "waste my quarters for ice you won't use."
Forget it. I need my receipt.
When using Choice Privilege Points, there are no charges. None.
The clerk handed me a bill for $34. I told him there should be no charges. He said he didn't know how to change it, I would have to wait for someone who could. Nope. When checking in, I was asked for photo ID, but no credit card, not customary with points. Knowing they had no card, I took the receipt off the counter, telling him it was not my problem.
I had to wait two days after returning home to call the Choice Privileges customer service line. I was way too angry to recount the attributes of this Lack of Quality Inn.
I asked for and received half of my points returned to my account. I asked what would happen on Masood's end.
$100 fine assessed, and permanent complaint on Choice Hotels' records, to be reviewed at time of franchise renewal date.
That was good enough for me. less