Best Western Multi Suites

Rodovia Washington Luiz, 2.500, Vila Sao Luis, Duque De Caxias, 25085 009, Brazil
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Best Western Multi Suites

With an excellent location in Duque de Caxias - RJ, outside the city center. The Best Western Multi Suites hotel is located on Rodovia Washington Luiz, with easy access to Avenida Brasil, Linha Vermelha, Rodovia Dutra and Linha Amarela. Close to Tom show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Multi Suites

Traveller Overview:
4.0 Rating: 120 reviews
Excellent 37%
Very Good 32%
Average 18%
Poor 4%
Terrible 7%
Rating

NONYAFOREVER, wrote review 16/10/2019

Stay away

Filthy rooms, unprofessional, rude staff, horrible breakfast, noisy, in a horrible area in the middle of nowhere, if you ever think of staying here just flush your money down the toilet, it'll be a be... more

Owner Response
BWMULTISUITES, Gerente de relações com clientes at BEST WESTERN Multi Suites, responded to this review
Hello NONYAFOREVER, Thank you for completing your survey regarding your recent stay at our Hotel. You are very important to us and we value your opinions. Information about what you enjoyed about your stay and how we can improve will help us deliver a superior experience for you and other guests in the future. As for the points mentioned, they certainly do not portray our daily efforts to always provide the best possible hosting experience to our customers. Comments have already been passed to the responsible teams to make the necessary corrections. We look forward to welcoming you back to our Hotel to provide you with the true hospitality experience of our venture. If I can help you in the future, please feel free to contact us at +55 21 97289-9469. Thanks again for taking the time to answer the survey. My most cordial hug, Luiz Mazzoli Commercial Manager BEST WESTERN Multi Suites
Rating

Mark S, wrote review 04/08/2019

Pretty good

Downsides were that we had a long (over half hour) wait when we arrived at 2.30am to get our room, also there was some noise from the rowdy local bar/music venue across the street however it wasn't ov... more

Owner Response
BWMULTISUITES, Gerente de relações com clientes at BEST WESTERN Multi Suites, responded to this review
Hello Mr. Mark S, I am taking the liberty of writing to you to thank you for your evaluation of our services. Your initiative is a great opportunity for us to constantly improve ourselves to better serve you. Regarding the service in the delay of reception, we forward your comment to the corresponding sector for verification, and thus, make arrangements. About the external noise, I inform you that all our apartments have Anti Noise Windows (acoustics). We hope you will understand that the noise is external and we are already taking action with the competent organs so that facts like this may not be repeated. The Lord is very important to us and we value your comments. Information about what you enjoyed about your stay and how we can improve will help us deliver a superior experience for the Lord and other guests in the future. We hope you will return soon. If I can help you in the future, please feel free to contact us at +55 21 97289-9469. Thanks again for taking the time to answer the survey. My most cordial hug, Luiz Mazzoli Commercial Manager BEST WESTERN Multi Suites
Rating

Pumpumcheiroso, wrote review 07/07/2019

Need improvement

Booked room was not the one offered. We were simply too tired to argue ( after long and stressful driving). We asked for refund still waiting. Breakfast ok, but bad items reposition. Fresh squeezed ju... more

Owner Response
Vivianemacedo, General Manager at BEST WESTERN Multi Suites, responded to this review
Dear Karen, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, Viviane Macedo General Manager 77118 Property Best Western Multi Suites
Rating

mariameira45, wrote review 24/03/2019

Good choice !

We stayed just for one night because of the convenience. This hotel is pretty close to the airport and perfect for people need to relax while wait to the flight connection! Very nice staff, very clea... more

Owner Response
BWMULTISUITES, Gerente de relações com clientes at BEST WESTERN Multi Suites, responded to this review
Hello Mrs. Maria Meira, We are pleased to hear that you rated our service as above average. Your initiative to evaluate us is a great opportunity to constantly improve ourselves to better serve you. Thank you for choosing the BEST WESTERN Linhares Design Hotel, and always have friends with us to warmly welcome you whenever you need. We look forward to welcoming you to our Hotel on your next visit to Duque de Caxias-RJ. Strong hug, Luiz Mazzoli Sales manager BEST WESTERN Multi Suítes
Rating

mnmanna, wrote review 21/09/2018

A great location to get a good day's rest!

Best Western Multi Suites near the Rio International airport was a great refuge for us. Our tickets had us flying into Rio from Lima, Peru at 4 a.m. and leaving for Miami at 8 p.m. Most hotels won't c... more