Nice outside and rooms but not cleaned
Nice outside and rooms but not cleane Room was not cleaned proper prior to stay. Beer caps on the floor, old fast food wrappers on floor and dust on everything. Microwave dirty, sink counter dirty an... more
Nice outside and rooms but not cleane Room was not cleaned proper prior to stay. Beer caps on the floor, old fast food wrappers on floor and dust on everything. Microwave dirty, sink counter dirty and shower had a film on it. Window sills had dirt and debris. Sheets had stains on them as well, almost as of it had been dropped or dragged on the ground. less
R kaur, General Manager at Best Western Mulberry Hotel, responded to this review
Hello Jessica Dunn,Thankyou for your survey regarding your recent stay at our property. On behalf of our entire team ,I would like to apologize for not exceeding your expectations. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guest stay. We appreciate you providing insight on what we can do to better meet your needs going forward. thankyou again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.