Newly renovated but a dirty hotel. Guest rooms and bathroom unclean overall. Stains on pillows, old bed springs and noisy. Understaffed with only one person doing everything. This is not a typical... more
Newly renovated but a dirty hotel. Guest rooms and bathroom unclean overall. Stains on pillows, old bed springs and noisy. Understaffed with only one person doing everything. This is not a typical Best Western hotel. less
R kaur, Other at Best Western Mulberry Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 863-425-2500.