This was the worst hotel stay I've ever had - also deceptive advertising on hotel and reservation site
I booked a 7-night stay at Best Western Mt Pleasant through Guest Reservation / Hotel Values / GetARoom website. Every facet of the stay was terrible. Amenities listed (free breakfast, laundry & fitness rooms, pool) were not available “due to COVID” however, there was nothing on the hotel or reservation site stating that (since my return there is a now note on the breakfast on Best Western’s site) and free Wi-Fi was intermittent. Had I known this; I would not have booked with them.
The door swipe keys did not work, taking multiple swipes to get in and we had to have them re-keyed every day because they stopped working altogether. The 3rd time, I asked for new cards, since they worked so poorly, but that didn’t help either. If we hadn’t had 2 cards, we would have been locked out of our room multiple times.
The reservation was for 3 adults in a room with 2 beds and a fold-out couch. I called the hotel in advance to let them know we would need the sofa bed made. They said they would provide the bed linen, but we would have to make it, however, when we arrived there were no linens in the room. The guy at the front desk told me “we don’t do that” but when I said it was advertised as a usable bed I was told, “I’ll check with the manager” they later came and provided one sheet (not 2) and a heavy bedspread (not needed due to hot summer temperatures).
There were only 2 towels on a reservation for 3 adults, I asked the maid for an extra set. However, when the towels were replaced, I had to again ask for a 3rd towel (we finally started using our beach towels as this happened every day).
The maid did not clean the room/make beds/change sheets, she only replaced the towels and emptied the trash the entire week except for on the 6th day, after I had made 3 requests to have linen changed. When sheets were changed, they took the one sheet that was on the sofa bed and did not replace it. Since the other “bedspreads” were sheets, my older son took his sheet bedspread off and gave it to my younger son to sleep on.
The front desk staff was often rude, I know they were tired of seeing me every day and I was certainly tired of having to bring one issue after another to their attention. I worked as a maid for many years and I normally give a lot of slack because I know what it’s like to work in a hotel, but that place was horrible, didn’t even come close to meeting basic expectations.
I have a video of us trying to use the room key to get it, but can't upload to this site. less