Dirty bed sheets
05/06/2019 Mobile37690873964, Longmont, Colorado
Don't stay here unless you like sleeping on others bodily fluids. There was a bottle of lotion tucked into our supposedly fresh clean sheets when we went to bed. Absolutely disgusting. If the sheets w... more
Don't stay here unless you like sleeping on others bodily fluids. There was a bottle of lotion tucked into our supposedly fresh clean sheets when we went to bed. Absolutely disgusting. If the sheets were changed, the lotion bottle would have been found and removed. And their continental breakfast is basically a spread of cardboard. 13/10 would not come back. less
royp538, General Manager at Best Western Movie Manor, responded to this review
Dear Brittney Benefield,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We have spoken with our housekeeping. We are very serious about cleanliness. We change our sheets and blankets after every check out. We also have management inspect the rooms after each cleaning to make sure our rooms are perfect.
We have front desk staff personnel on site 24/7. To help our guests out with whatever is needed. We have spoken to our front desk and no complaint was brought to their attention in the evening or morning of checkout. The guest check in around 4:30 pm.
We do ask If this was noticed why wasn't our front desk notified so we could solved this issue right away by changing rooms or we could have brought in new sheets and changed the bedding for the you. We could have done a number of things to fix this issue if the complaint was brought to our attention during your stay.
As for our breakfast we make it fresh every day. We make fresh eggs, sausage patties or bacon, biscuits and gravy. We also have different types of bread, cereal, milk (whole, 2% or almond). Yogurts, fresh fruits, waffles and other breakfast options.
Again we do apologize for not meeting your expectations and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Safe and happy travels.