07/11/2016 edmarianne, St. Catharines, Canada
This hotel offered the good service we've come to expect at a Best Western. We asked for a room at the back for some quiet and had the best sleep of our trip. The pool was warm, the breakfast was grea... more
This hotel offered the good service we've come to expect at a Best Western. We asked for a room at the back for some quiet and had the best sleep of our trip. The pool was warm, the breakfast was great and the staff was helpful. The hallways & stairways are a bit confusing though. The elevator (which needs some updating) is situated in the center of the building, but the front desk (updated) is on the far right. When I used the one set of stairs, it only got me outside - not to the lobby - so I walked around outside. Apparently the stairs on the other end get you to the lobby. less
Megan Z, Front Office Manager at BEST WESTERN Mountaineer Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Front Office Manager
Best Western Mountaineer Inn