Some changes needed
01/02/2018 skinner9237, Ellicott City, Maryland
Have stayed in the same room for a couple of times but since our last visit in October, some things need some improvement. Housekeeping... dead stink bug on AC unit, toilet paper in toilet on arrival... more
Have stayed in the same room for a couple of times but since our last visit in October, some things need some improvement. Housekeeping... dead stink bug on AC unit, toilet paper in toilet on arrival, light bulb on floor lamp flickering off and on, TV's color is way off but finally have HBO. Internet still an issue with trying to connect only to Pandora. Already had the BW on the phone but still would not connect. I really don't want to call a number to get it connected. Why is it soooo hard? less
Rondal S, General Manager at Best Western Mountaineer Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your feedback, its with guests like yourself that we are able to learn and grow. We are proud to say that we have officially upgraded and changed our entire network. Officially as of Feb 15,2018 we have a new wireless network, with more access points provided by Vista Communications. We were able to accomplish this because of feedback we received from guests like yourself. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 304-599-5399.