Not Pet-Friendly (as in no grass) for a $30 fee
29/10/2018 SXMChick, Kirkwood, Delaware
We decided on Best Western Mountaineer Inn because my husband travels and said that the BW in a circle meant that the facility had been upgraded and renovated. This one also advertised pet friendly (... more
We decided on Best Western Mountaineer Inn because my husband travels and said that the BW in a circle meant that the facility had been upgraded and renovated. This one also advertised pet friendly (I should have checked Bring Fido) and there was a discount coupon in the travel magazine that I picked up at the welcome center. Both are deceiving. They did not honor the coupon, as per the manager, and there is no grass for pets. They do charge a $30 pet fee.
They accept AARP and AAA memberships for a room discount, but if you need to use the coupon and have a pet, this is not the place for you.
While dated,it was very clean. Free wifi and a nice tv. with good reception, though not too many channels. Water pressure for the shower is exceptional and there is plenty of hot water. Just be careful as the tub in our room slanted somewhat and I needed the grab bar to keep from sliding. It is easy to control the heat/air in the room, and the beds were fairly comfortable. There is a fridge and microwave in the room; and while I did not see or use them, they advertise a heated salt water pool and a fitness center at the front of the facility. I also saw several computers in what is probably the business center.
A full breakfast is served outside of the front desk, in the breakfast area, that includes eggs, biscuits and gravy, cereals, yogurt, breads, pastries, and a variety of beverages. I am sure that there were more things in the breakfast area, but there is plenty to eat and the area is spotless.
My one star is because having a true dog-friendly facility was the main reason we chose to spend the night here. If that is not important to you and you do not need any discount, then this is just fine for a night or a few and worthy of at least three stars or maybe more. less
Rondal S, General Manager at Best Western Mountaineer Inn, responded to this review
We are deeply sorry that you did not find our hotel pet friendly enough. At check-in we do provide doggie treats as well as clean up bags for your pet. We are renovating a large parking lot in the back, which will be flat and large enough for pets of all size to utilize. We charge the minimum when it comes to pet fees- $30.00. Typical properties are well above this. We are also sorry to hear that the coupon was not available during your visit, as limitations due apply. We are delighted to hear that you enjoyed our breakfast, that the property was clean, wifi was strong, and water pressure was good.
We take all comments very seriously. We appreciate your candid feedback about our property and hope that during your next visit to
Morgantown, you will stop by again.