Best Western Mountain View Inn

1455 N 1750 W, Springville, Utah, 84663-4901, United States
based on 551 reviews Trip Advisor Logo
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Best Western Mountain View Inn

Conveniently located just off Interstate 15 in Springville Utah, Best Western Mountain View Inn is the ideal lodging choice while in the Provo area.

Guests staying at this centrally located hotel will be conveniently located near Provo City
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
1455 N 1750 W, Springville, Utah, 84663-4901, United States

Reviews of Best Western Mountain View Inn

Traveller Overview:
4.0 Rating: 551 reviews
Excellent 38%
Very Good 25%
Average 16%
Poor 11%
Terrible 8%
Rating

302march2021, wrote review 30/03/2021

Very clean and allows pets

BW is where we always stay with our pet. This location is easy access and is very clean. We always pick our dog poop...please pick your dog poop too. Not may hotels allow pets and we really appreci... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Hi 302march2021, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, and our amenities. Thanks for choosing to stay at Best Western Mountain View Inn and we hope to serve you again soon!
Rating

brianwheeler2021, wrote review 26/03/2021

comfortable Stay

Probably one of the biggest rooms we stayed in. Right off the highway. Nice showers and great beds. The service was excellent. Great place to stay. They do not have an indoor pool. When its hot out no... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Hi brianwheeler2021, Thank you for letting us know how satisfied you are with our services and accommodations. We are so happy that you enjoyed your room especially the showers and the bed. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. Thanks for choosing to stay at Best Western Mountain View Inn and we hope to serve you again soon!
Rating

mirandal924, wrote review 31/12/2020

Nice hotel but needs some TLC

The bedroom area was great and the bed was super comfortable. The bathroom looked like a bad remodel that ended in the paint primer stage. Quite an eye sore. But the shower was awesome. This hotel... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, We are indeed grateful that you find your room great and comfortable. On the other hand, we apologize that you encountered some shortcomings during your stay, especially with the paint. Actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!
Rating

tgage1973, wrote review 26/12/2020

Jacuzzi room

Room not worth extra money. Jacuzzi poorly maintained, partially remodeled. Exterior and lobby beautiful. Bathroom only had primer on walls no paint, exhaust fan didn’t work, tub faucet leaked. In roo... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your feedback for improvement, particularly with the condition of the hotel and the amenities. Actions shall be taken to improve everything on priority and you can have a good stay next time. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.
Rating

SaraHafen, wrote review 29/11/2020

Mediocre stay

Gentleman who services the desk in the morning is very unfriendly. Our toilet was clogged all night, the room light only flickered and there is no option for late check-out due to COVID. Despite stayi... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are apologizing for the behavior that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management. At all times we will provide an efficient, friendly, and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.