Best Western Mountain View Inn

1455 N 1750 W, Springville, Utah, 84663-4901, United States
based on 549 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Mountain View Inn

Conveniently located just off Interstate 15 in Springville Utah, Best Western Mountain View Inn is the ideal lodging choice while in the Provo area.

Guests staying at this centrally located hotel will be conveniently located near Provo City
show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
1455 N 1750 W, Springville, Utah, 84663-4901, United States

Reviews of Best Western Mountain View Inn

Traveller Overview:
4.0 Rating: 549 reviews
Excellent 38%
Very Good 25%
Average 16%
Poor 11%
Terrible 8%
Rating

mirandal924, wrote review 31/12/2020

Nice hotel but needs some TLC

The bedroom area was great and the bed was super comfortable. The bathroom looked like a bad remodel that ended in the paint primer stage. Quite an eye sore. But the shower was awesome. This hotel... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, We are indeed grateful that you find your room great and comfortable. On the other hand, we apologize that you encountered some shortcomings during your stay, especially with the paint. Actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!
Rating

tgage1973, wrote review 26/12/2020

Jacuzzi room

Room not worth extra money. Jacuzzi poorly maintained, partially remodeled. Exterior and lobby beautiful. Bathroom only had primer on walls no paint, exhaust fan didn’t work, tub faucet leaked. In roo... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your feedback for improvement, particularly with the condition of the hotel and the amenities. Actions shall be taken to improve everything on priority and you can have a good stay next time. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.
Rating

SaraHafen, wrote review 29/11/2020

Mediocre stay

Gentleman who services the desk in the morning is very unfriendly. Our toilet was clogged all night, the room light only flickered and there is no option for late check-out due to COVID. Despite stayi... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are apologizing for the behavior that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management. At all times we will provide an efficient, friendly, and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
Rating

zona2tana, wrote review 25/11/2020

Beware Bogus Billing

I stayed one night Friday Nov 13th. Got up early and checked out at 5:30 am. Paid with card the $85 rate plus tax. Got an additional surprise bill on my credit union account for $37.50 for towel re... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Rating

therditty, wrote review 18/11/2020

frustrating experience

I was frustrated after staying with BW Mountain View Inn. First, I needed to cancel my reservation one night, after staying three. I called 30 minutes late and they would not budge on the 24-hour can... more

Owner Response
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. We are sorry to hear about your concerns regarding the lack of breakfast service, we are trying our best to minimize social contact among people for the safety of all our client. We will surely have our full breakfast services when things go back to normal. The health and safety of our guests and associates is our top priority. and we thank you for taking the time to share your experience.