I was frustrated after staying with BW Mountain View Inn. First, I needed to cancel my reservation one night, after staying three. I called 30 minutes late and they would not budge on the 24-hour can... more
I was frustrated after staying with BW Mountain View Inn. First, I needed to cancel my reservation one night, after staying three. I called 30 minutes late and they would not budge on the 24-hour cancellation requirement. Second, even considering the COVID pandemic, breakfast was meek and options extremely limited. Finally, the bathroom shower leaked a lot onto the bathroom floor leaving a large, dangerous puddle when getting out. I am hesitant to stay at this hotel in the future for these reasons. I would recommend the Microtel nearby. Other than the above-mentioned complaints, the place was clean, functioned, and service was mostly polite except for allowing some cancellation flexibility. less
Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest,
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. We are sorry to hear about your concerns regarding the lack of breakfast service, we are trying our best to minimize social contact among people for the safety of all our client. We will surely have our full breakfast services when things go back to normal. The health and safety of our guests and associates is our top priority. and we thank you for taking the time to share your experience.