Best Western Mountain View Inn

I was staying at this hotel last evening and the check in by Caitlin went great. Very good at customer service. I went to my room and got a good nights sleep till 7:16am when housekeeping (Denise) came knocking to check the room for occupants. I answered the door and she just walked away saying 1rst check. I said , thank you for waking me up. She rudely replied your welcome and walked away laughing.. I tried to get the general managers on the phone or at least an email to no avail. I went back to my room and when we were confronted by the housekeeper (Denise) again and I explained how inconsiderate this type of behavior was when she went on to say it’s as easy as putting a do not disturb sign on your door. I have stayed at many best westerns and have never been so, insulted by someone at a best western. Denise was rude made me and my lady feel real uncomfortable and we checked out early even though my stay was not to be done till noon. If you visit this Best Western watch out for the most rude person in Utah. I still want to talk to the general manager and explain what happened and at least tell them how things go at this hotel while he is a way. I got dirty looks from other housekeepers and the front desk dude seemed very fearful of this lady you have working for you. I won’t let this go till someone contacts me and resolves this matter however they wish to do it. An apology is all I want. Because no one deserves to be treated like this ever anywhere. less

What sets this Inn above other hotel chains is that the rooms are much larger!! The bed was so comfortable, the hot breakfast was good, and the staff was great! We also appreciated that the AC/heat was not governed or on a motion dectector. less

The best part of our stay here is the free breakfast! Rooms are nice and clean but bathroom small! Lobby area very cozy, nice fitness room and small laundry room with two washing machines and two dryers. less

Great place to stay that was able to accommodate family of 6 without needing multiple rooms. Room was clean although carpet had several stains that looked like paint and wax. Bed cover on one of the beds was torn. Other Areas of Hotel shown signs of age, some of the couches in hallways. Television would shut off at random like it was on some type of timer, but was unable to find out why. Hotel staff only had toothpaste toiletries for those like me that forget basic toiletries like deodorant or toothpaste or toothbrush but front desk only had toothpaste. Continental breakfast was good. Rates were comparable to other hotels in the area. less

a great get away to have a little alone time with my fiance, the hot tub is relaxing. It was a very professional look overall, and the from desk people get things done promptly. Its definitely something to keep coming back to. less