Less than expected
08/10/2018 jewel12251010, Hoover, Alabama
We came here because we got away for a weekend in the north GA mountains. I recognize that Best Westerns are not high end hotels. But, they are clean and provide a room with basics. This hotel was ... more
We came here because we got away for a weekend in the north GA mountains. I recognize that Best Westerns are not high end hotels. But, they are clean and provide a room with basics. This hotel was a true disappointment.
First, because we booked through Priceline, the hotel put us in the handicapped room. (This, by the way, is becoming standard practice at hotels now. They’re “punishing” you.) Most of the time they will move you. We would have left, but the room is prepaid with Priceline.
We pulled in around 9:30-10:00 p.m. Eastern. Upon learning it was the handicapped room, the polite young woman at the counter repeatedly stated she would not move us. She had been told not to do so and was more interested in following rules than customer service. We let it drop because she was not going to move us. Instead, she told us that for X amount of dollars she’d be happy to put us in an available king suite. With no other recourse, we agreed.
We went to our room. It was adequate-until I walked into the bathroom. There was mold or mildew in the toilet. The seat was up, and there was dried urine on the toilet. The young woman immediately offered to clean it. Needless to say, this was not welcome at 10:00 at night. I pulled the sheets back on the bed while she was there. The sheets were wrinkled; there were no pillowcases on the pillows. She stated at first that the sheets were fine. After asking how we know that no one had slept in it, my husband told her, “Just bring us some sheets. I’ll change the bed.” She left to get them. My husband followed her to get them and said that she did offer to change them herself. He declined. We changed them. The young lady did not offer anything except her apologies.
The next morning my husband spoke to someone at the front desk in the morning and explained all that had happened. This was someone with some common sense. They did agree to take the charges off our bill and refund our money. For that, we thank you.
Other things we discovered: Be careful driving in at night; there is a sharp left turn at the top of the driveway. If you drive straight, you will literally drive off the edge of a high ledge. There are no warning signs. The pillows were not full size. The sofa and chair were uncomfortably lumpy and stained. The furniture was old. There was nothing updated about it. The hotel has no elevator. It has a narrow stairway. It does have a nice pool. It does serve a breakfast, not what you’d get elsewhere. It does have a beautiful view, but not from your room—the parking lot.
This was an adequate hotel. That’s the best I can say. I would not choose to stay here again. less
Brenda J, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to voice your concerns. I apologize for any issues you may have experienced at our hotel.