23/12/2016 deniserS7857RS, Shawano, Wisconsin
We requested a lower level for 3. Was told had none, gave us 2nd level rm but only had 1 bed. When I questioned them they quickly found us a room with 2 beds, amazingly on lower level. Door did not lo... more
We requested a lower level for 3. Was told had none, gave us 2nd level rm but only had 1 bed. When I questioned them they quickly found us a room with 2 beds, amazingly on lower level. Door did not lock could push right open only locked with dead bolt. Lady that checked us out was just not very friendly. Didn't seem to care when I told her door didn't lock. They were remodeling and seemed very disorganized because of it. Do not think I would stay at this one again. less
Carlos S, Guest Relations Manager at BEST WESTERN Morton Grove Inn, responded to this review
We thank you for taking the time off to provide us invaluable feedback on Trip advisor regarding your recent stay with us. Customer service is very important to us, and it saddens me to read that we did not meet your standards. We strive to not only achieve, but to lead in the standards of customer service.
We have looked into the issue of your guest room door and have had that issue corrected. As we are going through this renovation this is a particularly onerous and laborious time for us. It is however temporary, and we are nearing completion, where we will have a brand-new hotel lobby, breakfast room, guest work out room, and guest laundry.
Thank You again for your feedback and hope you would give us another opportunity to better serve you in future.
Yours in hospitality,
Guest Relations Manager
The Best Western Morton Grove Inn
Office: (847) 464-8503