This hotel is well kept, and is centrally located about a 6 to 10 minute walk from the Paddington underground station; the Lancaster Gate station is much closer, but was closed for renovations during ... more
This hotel is well kept, and is centrally located about a 6 to 10 minute walk from the Paddington underground station; the Lancaster Gate station is much closer, but was closed for renovations during our visit (June 8-12). The staff is courteous and helpful, and was very accommodating of our requests (moving us to a different room after the first night, and allowing us to leave a large bag with them for 3-4 days after we checked out, so we didn't have to lug it around on a side trip).
We did experience a few issues, though some of them are either typical in many London hotels (1. and 2.) or were beyond management's immediate control (4):
1. The rooms with two twin beds are small.
2. The coffee served in the breakfast room is quite weak; even when I ordered it with a shot of expresso it was still not very strong.
3. The rooms we had had a high (about 5 inches) threshold separating the room from the bathroom, which would be very easy to trip over in the middle of the night.
4. On Sunday morning, we were awoken by loud music coming through the wall from a flat in the adjoining building (10 Lancaster Gate). When we complained to the front desk about it, we were told they were aware of it, they had already called the police and it was (unfortunately) not the first time it had happened.
5. Though the doors of the rooms we had were equipped with typical dead-bolts, they were not functional, and so you have to rely on the regular door lock, plus the safety chain when you're in the room.
6. There is an elevator, but the building itself appears to not be handicap accessible, because there are a number of steps from the street to what appears to be the only entrance.
7. The mattresses were OK, but could have been a bit firmer. less