Great service but very noisy
10/03/2017 drs88bbj, Guatemala City, Guatemala
First of all, Ronela, Carmen and Joanna were fantastic. Extremely kind and polite when it comes to customer service. The location of this hotel is very good, precisely because you are at a near distan... more
First of all, Ronela, Carmen and Joanna were fantastic. Extremely kind and polite when it comes to customer service. The location of this hotel is very good, precisely because you are at a near distance of, both Paddington and Bayswater stations, about a 10 to 15 minute walk. However, my biggest complain (while I stayed at room 215) was the fact that you can hear what everyone is doing through the walls, including the walks of the person above me. As a result, I was able to go to sleep at roughly 2 am everyday. Great location and great service--but terrible sleep. less
173dovile, Manager at BEST WESTERN Mornington Hotel, responded to this review
Thank you so much for writing a review following your recent stay with us at Best Western Mornington Hotel.
I am glad to read your feedback that you liked our location and staff took care of you specially Ronela,Carmen and Joanna.
However,I am disappointed to read your comments that you had a terrible sleep. Please contact me directly if you decide to come back and stay with us once again and I will personally make sure that we allocate a very quite room for you.
Thank you once again and I hope to welcome you back soon.