Perfect! Loved this hotel
04/07/2016 SCFCBIRCH, Stockport
We booked the Mornington Hotel directly through the hotel website back in April 2016 ready for our trip to London to see Carole King at Hyde Park on 3rd July. We got an amazing deal - £133 for a doubl... more
We booked the Mornington Hotel directly through the hotel website back in April 2016 ready for our trip to London to see Carole King at Hyde Park on 3rd July. We got an amazing deal - £133 for a double room for 2 including breakfast (advance saver rate). I was impressed to receive - a week before our visit - a lovely email from Jurate the operations manager asking if there was anything his team could do to make our stay special. I replied to thank him explaining that our visit to London was to see Carole King - a treat from my husband for my upcoming birthday and how excited I was! On arrival at the hotel I was wished happy birthday by the check in lady which made me smile. We were early so returned after lunch to check in fully. We were allocated room 106 on the first floor and the housekeeping gentleman greeted us as we came out of the lift and helped us locate our room (nice touch). Inside the room was a printed note to wish me a happy birthday along with a complimentary bottle of prosecco on ice and towels on the bed shaped as an elephant!! I felt very special indeed and very touched at the effort the hotel had gone too! The room was very spacious, modern, spotlessly clean and very tastefully decorated. The bathroom had 2 x bathrobes and pairs of slippers which was an added treat I wasn't expecting. Lots of lovely features - a mini bar that wasn't too expensive (£3.50 for bottle of Stella) and doubles as a mini fridge, lots of toiletries, various lighting options around the bed (dimmer, reading light etc), professional hair dryer, air conditioning….just lovely! The breakfast was seriously impressive too - so much choice and good quality too (Wilkins jam, boxes of Kelloggs cereal, nutella etc). You can also order omelettes, porridge, pancakes, other coffee options (Latte etc) for no additional cost. The staff in the hotel (especially check in) were lovely and you could tell they genuinely care about your stay. The hotel is extremely close to Lancaster Gate tube station on the Circle line - very quick and easy to get back to Euston the next day. It is also pretty much opposite Hyde Park so perfect for our purpose. I would stay here again in a heart beat - a real gem of a hotel! less
Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
We very much appreciate the time and attention you have taken in posting a detailed review of your recent stay, and you have listed all of the experiences that makes a stay at The BW Mornington Hotel Hyde Park London so excellent.
First may we wish you Happy Birthday once again, and thank you for choosing to celebrate it at Best Western Mornington hotel Hyde Park!
It is a joy to know that we were able to take part in such a special event. I would like to thank you for your kind words about our staff and property. It is always a joy to hear when our guests are pleased with their experience.
I have shared your feedback with the team and they are really grateful for your wonderful feedback and like me hopes that you will come back and stay again soon.
Front Office Manager
12 LANCASTER GATE
LONDON W2 3LG