Yes, small rooms, but a very nice hotel
07/10/2019 Nancy W, Peoria, Arizona
We were shocked about the size of the room, but everything else about the hotel was great. We had excellent service for our entire stay (thank you, Silvio, for all your help and your kindness). The br... more
We were shocked about the size of the room, but everything else about the hotel was great. We had excellent service for our entire stay (thank you, Silvio, for all your help and your kindness). The breakfast was very good, location, excellent and ease of getting to the hotel, excellent as well. It is an easy walk from the Lancaster Gate tube stop, right across the street from Hyde Park with nice restaurants in the vicinity. less
173dovile, Front Office Manager at Best Western Mornington Hotel, responded to this review
Thank you very much for taking your time to share your experience with us.
We are glad to read that you had a great time in our hotel despite the fact that your room size was below your expectations.
After every check-in we are proceeding to a follow up call to make sure that our guests are feeling comfortable and if everything is fine for them. I have no doubt that a room movement, upon availability, was offered by one of our team members. Our Hotel is composed of 5 different categories which obviously has an impact on the size as well. Sorry again that we didn't met your expectations with your room.
We are pleased to see you highlighting the outstanding service provided by the whole team and especially Silvio who was looking after you when you were here.
Don't hesitate to contact us directly next time for any upcoming booking and we will do our best to allocate you a better room for you to have a perfect stay in the Mornington Hyde Park.
Kind regards from London.
Edouard - Front Office Manager