The worst choice ever
11/07/2018 Mauro_barak, Madrid, Spain
I checked in and went to my room, which was ok but the air conditioner was leaking on my case. No offering cleaner my stuff ... I was staying 3 nights so I figured I could make it through.They chang... more
I checked in and went to my room, which was ok but the air conditioner was leaking on my case. No offering cleaner my stuff ... I was staying 3 nights so I figured I could make it through.They changed the room but... surprise surprise the air conditioner didn't work, I had to call down for putting on, like a prayer. . There was a family in the room next to me. I heard them getting a shower, screaming and noising. I'm not easily grossed out but this did the trick. I didn't change rooms just sucked it up for the night. Wow this was sooooo bad! less
173dovile, Manager at Best Western Mornington Hotel, responded to this review
Thank you very much for your recent stay with us and your review.
I was disappointed that your stay did not live up to the high standards which we strive to deliver for all of our guests here at Best Western Mornington Hotel.
Please be assured that your feedback has been addressed with the relevant teams and we can assure you that we take such matters very seriously and the air conditioning has now been fixed.
It is a shame that you did not inform us about the room we have moved you as being noisy. I am sure that the team would do their best to find another one, to make sure you have a pleasant remaining stay.
We trust that you will not be deterred from returning in the future.
We usually pride ourselves in offering a Warmer Welcome and we are sorry we let you down.