A total nightmare!
10/05/2018 elabcherchi, Kinsale, Ireland
The hotel is a 4* hotel which is great and actually when we arrived it looked just like the photos and it was great, but from the moment they gave us the keys it was a disaster. I was travelling with ... more
The hotel is a 4* hotel which is great and actually when we arrived it looked just like the photos and it was great, but from the moment they gave us the keys it was a disaster. I was travelling with my mother and she can't move one area so I was carrying all the bags, and the guy in reception said to take the stairs down to our room instead of pointing to the elevator next to reception!! Ok it can be an honest mistake, but then when we arrived to the room: surprise! We were given a room in the basement!! Where I honesty believe the employees sleep, the room was so small my mom and myself couldn't stand up both at the same time. The window was closed obviously because we were in the basement. It was very noisy as we were next to all the pumps/ventilators of the hotel. The shower only had really hot water during the night, the safe didn't work and I didn't feel safe at all leaving my things there in a basement room.
When I told the girl in reception the next day about the shower and the safe she was very arrogant saying that we didn't know how to use it (her name is Dovile). Luckily we only stayed for 2 nights and really I won't ever come back.
Really worst experience ever, I believe you should include a comment while you reserve stating that you might get this horrible room, if I had for sure I would have never come to this hotel.
The rest of the hotel was great, I think it was only our room but really you should clarify when a person books the rooms.
173dovile, Manager at Best Western Mornington Hotel, responded to this review
Thank you for taking the time to review your stay at Best Western Mornington Hotel.
I am disappointed to read that your`s experience with us did not live up to your expectations.
We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case.
I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to firstname.lastname@example.org or give me a call on 02072627361.
I do hope to have the pleasure of hearing from you.