Worst hotel ever. DO NOT get scammed like me
I do travel quite a lot but I would say this so far has been the worst hotel I stayed at. Customer service was bad, he was rude, he was never there during his shift hours. During his work hours he was... more
I do travel quite a lot but I would say this so far has been the worst hotel I stayed at. Customer service was bad, he was rude, he was never there during his shift hours. During his work hours he was never there, we had to reach him thru email & phone.
The phone in my room wasn’t working, I complained to him 3 times & he completely ignored me saying ok & during one of the nights there was crazy drunk lady knocking on our door & we got so creeped. There was literally no one we could reach out to for help.
On top of all this they had no room service BcUZ of Covid which I completely understand but people had so much garbage, everyone kept leaving the garbage outside their doors in the hallway & it stunk so bad.
Overall my experience was horrible, terrible & quote scary to be honest less
Dovile Vaitkeviciene, Guest Services / Front Office at Best Western Mornington Hotel, responded to this review
Thank you for taking the time to review your stay at Best Western Mornington Hotel.
I am disappointed to read that your`s experience with us did not live up to your expectations.
We are very proud in providing a great accommodation and friendly customer service and I am very sorry to hear that this is not the case.
I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to email@example.com.
I do hope to have the pleasure of hearing from you.