Ideal location, however....
13/06/2017 shaneh462, Tracy, United States
The hotel rooms are dated. The first room I stayed in looked like the A/C unit was 50 years old and it made a horrible squealing sound. However, the head of housekeeping was very accommodating in help... more
The hotel rooms are dated. The first room I stayed in looked like the A/C unit was 50 years old and it made a horrible squealing sound. However, the head of housekeeping was very accommodating in helping me to change rooms. In addition, on one of the days during my stay, I received new toilet paper in my room and when I opened the outer paper, several bugs came out of the toilet paper roll. The internet is also slow (not high speed as advertised) and when calling the front desk prior to checking out, I was hung up on twice. The only pluses, the housekeeping staff are very friendly and the location is ideal. less
bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear Shaneh462, Thank you for taking the time and writing a review of your recent stay with is. We would like to apologize for any inconveniences that may have occurred during your stay. Thank you for bringing this to our attention, we do continue to make updates to all our rooms to be better accommodating. Thank you again.
-- Best Western Moreno Hotel & Suites.