03/04/2017 chris-riley84, Wirral, United Kingdom
I booked this hotel through bookings.com and will be reluctant to do so ever again. When going to bed I found male and female dirty underwear under my bed cover and there was no toilet roll or shower ... more
I booked this hotel through bookings.com and will be reluctant to do so ever again. When going to bed I found male and female dirty underwear under my bed cover and there was no toilet roll or shower gel in the bathroom, obviously been checked into a dirty room. When I complained I was put in a smaller room until my one was cleaned until the following day (supposedly). The next day my room key was locked so I thought I was going back to the room I first checked in, no they had given it to another resident so I was left in the smaller room. The area that the Best Western is advertised on bookings.com is a far cry from what it actually is, it is about 20-30 minute bus ride to the Eiffel Tower. At times me and my partner where scared to walk the streets surrounding the best western hotel. A bit of advice would be to spend a bit more money on a hotel closer to where the Eiffel Tower is located as it is such a beautiful area. less
Kimberley F, Directeur général at Best Western Montmartre Sacre-Coeur, responded to this review
Thank you for sharing your opinion on TripAdvisor. We are sorry to hear that we were not able to meet your exceptions in all our service and we like to extend our sincere apologizes for this.
All our rooms are the same and they are 14m2 as written in all our pages on booking.com. If you felt your room was smaller it was just an impression : the size of the room do not change, it is the disposition that changes.
About the area, the Best Western Montmartre Sacré-Coeur is not in the Eiffel Tower district. We never said that. It is located in the Butte Montmartre : a few steps away from the Sacre Coeur Church in the heart of Montmartre. We are located only 10 minutes by walking from the famous Place du Tertre with its artists and painters in the street drawing your pictures at will, 10 minutes from the Rue des Abbesses with all of restaurants and wine and cheese shops, and 20 minutes from the Moulin Rouge.
Furthermore, we are located not only a few steps from the metro station going to the Cathedral Notre Dame de Paris (10 minutes by metro), the Eiffel Tower (20 minutes by metro), the Museum of the Louvre and the Champs Elysées (15 minutes by metro).
It is our hope that you will give us the opportunity to better serve you in the near future.