21/12/2018 Tnab, Hudson, Ohio
This hotel was awful, it’s dirty and dated. The only good and clean items were sheets and towels (or else we would have left and found a different hotel). This is not a 3* hotel! Even for 1 night, i... more
This hotel was awful, it’s dirty and dated. The only good and clean items were sheets and towels (or else we would have left and found a different hotel). This is not a 3* hotel! Even for 1 night, it was not worth the cheap rate from Hotwire. I can only imagine what a UV light would show. Yuck!!!!! Embarrassed to have stayed here. Had to switch rooms 1 time because the door was stuck. Not the lock mind you, but the door! Sticky carpet, cabinet doors that stay open and even one that we had to put a suitcase in front of so we could get to the bathroom. Find a different hotel! less
IHGService, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review
We recognize your time is valuable and greatly appreciate your feedback. I am terribly sorry your stay was not as great as what we would have wanted it to be. I guarantee that this is not the norm or level of service we wish to portray. I’d like to obtain some additional detail regarding your experience so I have sent you a private message. I have made the hotel management aware of your concerns and I am confident that they will take every action possible to ensure these issues are internally addressed and resolved.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.