I have stayed at this particular hotel before and it was great! My last stay, however, not so much. This hotel is directly in the middle of 2 really low budget hotels. My first night I was awoken t... more
I have stayed at this particular hotel before and it was great! My last stay, however, not so much. This hotel is directly in the middle of 2 really low budget hotels. My first night I was awoken to people screaming and fighting at one of the other hotels. This went on for quite awhile. The 2nd night I was awoken several times by car alarms going off at the shady hotel next door. My room was not cleaned prior to my arrival as I stepped on grape stems twice. I did not bring grapes. I did not step on the stems until the last morning, but gross....this means the floor had not been vacuumed prior to my arrival. I also noticed, on my last night, that there was a plastic knife in the floor, under the desk. Just more proof that the room had not been cleaned. I just pray the sheets had been changed. Ignorance is truly bliss on that subject. I’m just glad that I was only in the room to sleep (or try to anyway) and not any longer. I also noticed ants all over the counter where they were serving the continental breakfast...needless to say, I did not eat breakfast. I know this hotel can’t really help that they are surrounded by trashy hotels, but I will not be back to this hotel because I like not being awoken by screaming and possible criminal activity every night. I also will not return as this hotel apparently has major issues with being able to adequately clean (grape stems, knife, ants...). less
FOMBW, Front Office Manager at Best Western Montgomery I-85 North, responded to this review
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems.