Noisy room, noisy guests, unhelpful staff, bad breakfast
We stayed here for one night for business. The room we got was right next to the pantry... we asked for another room, and the frontdesk staff didn't even pretend to look in the computer and told us th... more
We stayed here for one night for business. The room we got was right next to the pantry... we asked for another room, and the frontdesk staff didn't even pretend to look in the computer and told us they are full... absolutely full to the brim kinda full.... no room at all... You know he didn't even bother to look and couldn't care less. The room looks ok in the photo but don't be fooled... the room was small and cleanliness was only ok... Super noisy, especially inconsiderate guests would gather outside the hallway to chat ALL NIGHT... random suspicious ppl would hang around the lobby and the breakfast area at night.. Breakfast was awful too.. for 100 USD per night it is a rip off.. don't stay here less
FOMBW, Front Office Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.