Best Western Montgomery I-85 North Hotel

5225 Carmichael Road, Montgomery, Alabama, 36106-2904, United States
based on 149 reviews Trip Advisor Logo
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Best Western Montgomery I-85 North Hotel

Whether youre traveling for business or pleasure, the Best Western Montgomery I-85 North Hotel features the highest levels of service, along with upgraded amenities, high-quality furnishings and enhanced style and comfort. Guests enjoy our contempora show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Montgomery I-85 North Hotel

Traveller Overview:
4.0 Rating: 149 reviews
Excellent 51%
Very Good 26%
Average 8%
Poor 4%
Terrible 10%
Rating

BoardingPass563992, wrote review 23/03/2020

On the road travel home from 3 day conference

The staff is friendly and the rooms are clean and quiet. Basic breakfast is available. Not really of interest to me just had a cup of tea. Fresh fruit is my preferred choice. We would stay here again.... more

Owner Response
FOMBW, Front Office Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for staying with us. Hope to see you again soon.
Rating

cazetclark, wrote review 09/03/2020

Awesome

Everything was great the room was a little small but it was awesome I will be using BW again the staff was friendly the breakfast was hot and fresh ,the roomservice was nice ,we didn't get a chance to... more

Owner Response
FOMBW, Front Office Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for staying with us. Hope to see you again soon.
Rating

Scarlet30133, wrote review 07/03/2020

Horrible Customer Service

The African American male, who worked 3/7/20 evening/night shift, was a jerk. He has a nasty attitude and is not customer friendly. He does not listen and was just down right nasty. The hotel issues s... more

Owner Response
FOMBW, General Manager at Best Western Montgomery I-85 North, responded to this review
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standard you should always expects from us every single stay. We are all committed to making sure we don't repeat what you experienced.
Rating

shampoo999, wrote review 01/03/2020

Noisy room, noisy guests, unhelpful staff, bad breakfast

We stayed here for one night for business. The room we got was right next to the pantry... we asked for another room, and the frontdesk staff didn't even pretend to look in the computer and told us th... more

Owner Response
FOMBW, Front Office Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Richard H, wrote review 01/03/2020

Newly Built Hotel

Everything in the hotel is spic and span. Large breakfast area with multiple rooms. Helpful housekeeping staff. Comfortable beds are softer than average. Heating unit in the room worked well but vibr... more

Owner Response
FOMBW, Front Office Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for staying with us and taking the time to write about your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.