Stolen phone from locked room.
08/03/2017 suzhinug, London, United Kingdom
I was completely dismissed when I reported that my phone had been stolen from my LOCKED hotel room. Instead the hotel manager told me that I should go and contact the police as there was nothing he co... more
I was completely dismissed when I reported that my phone had been stolen from my LOCKED hotel room. Instead the hotel manager told me that I should go and contact the police as there was nothing he could do. At the very least he could have spoken to members of staff who cleaned the room? Or looked into the matter? Perhaps shown the slightest bit of sympathy that my property was stolen? Very frustrating!!! less
perrine-dejob, Directeur général at BEST WESTERN Montcalm, responded to this review
We are sorry to see that you posted a negative comment BEFORE finishing your stay at our Hotel.
As you may remember your phone was found 20 minutes after your check-out, where YOU had dropt it under the radiator behind the curtains. We even sent you a picture so that you could see that your accusations against our staff were without merit because the phone was not stolen, YOU lost it in the room and WE found it for you.
And you never even gave us a chance to ask the staff in the morning, nor did you ever spoke to the manager as you claim. And how could we have “looked in to the matter”? You made your complaint after 6:45pm at the front desk and you posted you comment at 7:21pm.
We deeply regret that you did not had the patience to look for your phone before accusing a cleaning lady that has been with us for more than 5 years and that you smeared her and our Hotel’s reputation without pity for your mistake.