25/06/2018 GremlinGrrl, Springfield, Illinois
I choose this hotel for it's location, price, and the fact that it had an elevator. The lobby was very welcoming. All of the people working the desk during my stay were pleasant and professional. The ... more
I choose this hotel for it's location, price, and the fact that it had an elevator. The lobby was very welcoming. All of the people working the desk during my stay were pleasant and professional. The room had everything I could possibly need- fridge, coffee maker, microwave. The breakfast offered hot and cold options and I was thrilled to find Greek yogurt as one of the choices.
The rooms upstairs were quiet. I could hear radios and TV's while in the hallway but not a peep made it through the walls of my room. Comfy bed and two excellent nights' sleep. There were also a lot of outlets in the room- the table lamps all had outlets for charging phones, laptops, etc. Very convenient-- often I have to unplug something to find space to charge my phone, or am left with charging it next to the sink.
Minor issues: The comforters on the beds were very worn and one had a burn hole in it. The sink took forever to drain. The hair dryer malfunctioned and started burning. I brought it down to the front desk and they found a replacement for me right away.
Piyush P, General Manager at Best Western Monroe Inn, responded to this review
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into the issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. A very warm welcome for your next visit.