Non-Smoking Room was Smoked IN
17/03/2019 Anne111222, Barrie, Canada
Arrived tired from our trip home, made a reservation to speed up the process with a fast check in. Got to the ground floor room, I opened the door and smelt room fresher right away very strong and th... more
Arrived tired from our trip home, made a reservation to speed up the process with a fast check in. Got to the ground floor room, I opened the door and smelt room fresher right away very strong and they were covering up the strong smell of someone smoking in it. All my luggage and everything was in room but I knew right away as I am allergic to smoke, that I had to go to front desk and advise. Burn holes also in the carpet. They had been using this as a smoking room for sure for people. The owner I believe didnt seem to be that concerned, but gave us another room and didnt say much. He helped take our stuff to a second floor room which you could tell right away, there was a big difference. I think we should of been offered a discount or bonus rewards for this inconvenience. Wasnt happy less
Piyush P, Owner at Best Western Monroe Inn, responded to this review
We sincerely apologize that you had a concern during your stay at our hotel. We value your business and regret that the level of service was not what you expected and deserved.
Your comments will help us address the issues brought to our attention so we can improve our service. I personally want to say that I appreciate you and thank you for reporting the problem. Please know your honesty provided us with the necessary feedback for ongoing training and development. We have added the best western rewards points to your account as well.
We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.
Best Western Monroe Inn