Long shopping weekend
28/11/2016 xdawnxkingx, Nottingham, United Kingdom
We have mixed feelings about the hotel. First the location, really good. Checking in was good, sorted parking really quickly. On first sight our room was beautiful. Bed comfortable, everything clean. ... more
We have mixed feelings about the hotel. First the location, really good. Checking in was good, sorted parking really quickly. On first sight our room was beautiful. Bed comfortable, everything clean. Some really strange sounds from the plumbing we think! Every time someone turned a tap on or flushed their toilet in the room next door it sounded like a really loud howling noise! We had a meal in the hotel, the boy who took my order didn't have a clue what he was doing. The meal arrived, we had to ask for cutlery and condiments. For the price we expected better, very average food. The earlier you go for breakfast the better! We went at 9.30 this morning (Monday) oh dear! We waited in a long queue to be seated. After finally sitting down, we went to get our breakfast, literally hardly anything out! No bacon, mushrooms, beans! The staff were running around trying to sort it, but just too many people, nowhere near enough staff! We paid over £200 a night for our stay, vastly overpriced!! Seriously expect better service for this price. Wouldn't stay at this hotel again. less
garya224, Guest Relations Manager at Best Western Monkbar Hotel, responded to this review
Thank you for the review regarding your recent stay at The Best Western Monkbar Hotel.
I do apologise for any issues you had during your say with us. I do understand your concerns and as it is no excuse, we do have a few new staff members in the restaurant still in the training period however these comments will be passed on so thank you.
I would like to discuss your stay with you further, if you would like to get in touch directly with me please do e-mail me at firstname.lastname@example.org
Thank you again.
Guest Relations Manager
BEST WESTERN Monkbar Hotel