Best Western Miner's Inn

This was the best hotel experience we had during our road trip, which included stops at many cities and staying in multiple locations, some considered “upscale.” Nice, spacious room, clean space with full working amenities, and kind staff. Our baby left her favorite pacifier on one of the beds and Mom and Dad didn’t notice. As we were driving to our next location, Mom didn’t feel good about it and figured a call couldn’t hurt. Dad called and asked if the staff could see if they could locate it and mail it to us. Mom wasn’t sure what would happen, but we tried! When we arrived home, pacifier had been mailed at about a $5 expense! It seems simple, but it is the little things that really make a difference. This was the icing on the cake as this location was already our top stay. We’d stay here again: 1000%. Thank you!!! less

WIFI sucks. Room was fairly clean, but not quite. Beds were comfortable. Highlight wwere the microwave burrittos at the breakfast bar.. Housekeeping staff was the most helpful. Much more so than the front desk. less

My first night reservation was cancelled by the hotel the night before my visit and I had to book another room an hour away that was more expensive. I asked the manager for a discount on my 2nd reservation for my return trip to accommodate for their last minute cancellation and never received a response. At check-in for the 2nd night our room was not ready, so we took the kids to the pool to swim while we waited, The water was greenish and even had a slight smell of algae. Since it was over 100 degrees we let the kids swim anyway and bathed afterward. Once we got our room, we found that even though we booked a 2-king suite we were only given a 2-queen suite., but we chose to stay in place since we had already brought in all of our belongings. The kitchenette in the suite had no pots or pans, no cooking utensils, no dish ware, no glasses, and no forks, knives, or spoons. There were 2 plates and a handful of salad plates and nothing else! The suite was next to a busy road and the sounds of cars driving right by the windows could be heard throughout the night, even over our white noise machines. The upsides to our stay were that the breakfast had decent options, the beds and pillows were comfortable, and the rooms were dark enough for putting the kids to bed early - the blackout curtains did their job. less

We drove 10-hours and arrived at 6:00 pm, and instead of finding a comfortable bed, we were given a key to a room that was still dirty and had not been cleaned from the previous stay. We went back up front and explained to them. They wanted us to wait while the room was cleaned. The front desk called housekeeping and they said it would be cleaned right away. We waited 30 minutes and while we saw the housekeepers in the parking lot talking, smoking and eating, we never saw them actually cleaning. After the 30 minutes, we checked with the front desk again, and asked to be checked into two separate rooms instead of a suite. They were able to accommodate us that is how it was solved. I finally got to check in my room at 7:00pm and get my my elderly, frail father into his. There were no other things to offer us an apology besides we only paid for one room instead of two. They didn't even give us water bottles, even though it was over 100 degrees there. The two rooms we were given were fine - clean and quiet. And I do understand the housekeepers needing a break. But, I think they could have waited another 30 minutes until our two-bedroom suite we reserved was cleaned. less

We checked into Best Western Miners Inn in Yreka on 3rd July 21 at 4:30pm. When we arrived the receptionist said the room was not ready and it will take 1.5 hours to get the room. She mentioned they were short staffed and hence the delay. It was 100 degree outside it was hard to wait outside. We asked them to text or call us when room is ready and she refused. We went in after 1.5 hours and they said room was still not ready and it would take another hour or more. The receptionist was rude and unapologetic . After 2 hours ,Since we did not get the room we went and waited in the reception. While we were waiting in the reception at 7pm she had checked in 3 other people. I asked her how others who came later than us were getting room . She did not give proper response to this. We recieved the room finally at 7:30pm. I asked her if she was going to give discount since there was 4.30 hour delay from their side. She profoundly said no. She said room was already discounted. She also did not mention that there was free breakfast. Through out the entire process receptionist did not smile or apologize even once. We had a child in our group and we wanted to use the pool to keep him entertained. She refused that too and said pool had some problem. We had seen people in the room earlier. Room was decent. Room Phone was not working. Rest everything was ok. We will not stay in Best Western ever again. Experience was very pathetic. less