BEWARE!!! I woke up with 16 bug bites on my body after sleeping at this hotel!!
I stayed at the best western miners inn Yreka, CA on Friday May 1, 2020 and I woke up Saturday morning with 16 BUG BITES ON MY BODY!!! I let the lady working at the front desk know and she told me to ... more
I stayed at the best western miners inn Yreka, CA on Friday May 1, 2020 and I woke up Saturday morning with 16 BUG BITES ON MY BODY!!! I let the lady working at the front desk know and she told me to call and talk to a manager. Today is Tuesday and after my 5th call to them over 4 days I finally spoke to the general manager. (After leaving several messages and no one calling me back) The general manager offered me a 10% discount. He said a refund is against their policy and when I asked to speak to the owner, the general manager said that I can't talk to them.
I will NEVER stay at this place again!
What a slap in the face to be treated so poorly by the management there on top of grossing out about being eaten alive by bugs while I slept at their hotel.
since have been a loyal patron of Best Western for years and hope corporate can fix this. I also hope the health department can investigate my complaint and report. less
TiffanyBeebe, Assistant General Manager at Best Western Miner's Inn, responded to this review
I am so sorry you had this experience. I can assure you we have investigated that room thoroughly, Some of our staff have been specially trained to look for bed bugs and the like. We didn't find anything in your room. As for the delay in receiving a return phone call, Our General Manager is not on property on the weekends. I was informed you would only speak with him. I do extend my deepest apologies if you feel you were not treated properly. However, in cases like these without finding evidence of bugs of any sort in the room we cannot issue the refund due to the fact that they most likely did not occur here, this is why we could not issue a refund. I have also included a copy of the email we received from City of Yreka Code Enforcer as well as the Environmental Health Department with their findings.
Good afternoon Tiffany,
I wanted to follow up regarding the bed-bug inspection/complaint. The department of Environmental Health accompanied myself (City of Yreka Code Enforcement) we were able to do an inspection on room 164 at the Best Western Miners Inn in Yreka. Environmental Health found no bed bugs in the room upon inspection of the suite 164. If you need anything further from myself or Environmental Health please do not hesitate to contact us.
My contact information is as follows.