We've stayed here a few times...
14/10/2018 Jonathan H,
...and it's progressively gotten worse. The staff is friendly, and the breakfast is good, but the positives stop there. The first room we were assigned smelled like dirty gym socks. We were given anot... more
...and it's progressively gotten worse. The staff is friendly, and the breakfast is good, but the positives stop there. The first room we were assigned smelled like dirty gym socks. We were given another room, at the end of the hallway near the pool. We stayed a week and a half, the carpet was never vacuumed at the doorway, and the outside entry never swept. There were 4 empty aluminum cans on the ground in the parking lot along the curb that were there all week. The vent cover in the bathroom looks as though it has never been cleaned, the card reader at the back door didn't work, allowing entry to the hotel by anyone and the closet door drug on the floor. I know these complaints may sound trivial, but with the cost per night of approximately $100, the 3 star Best Western Mineola needs to step up their game. Until things change, we'll be staying in Lindale. less
BestWesternHotels, Corporate at Best Western Mineola Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts