Bugs and rusty watee
16/05/2017 BigBodyLex, Charlotte, North Carolina
I've stayed here in 2016 and no problem. Boy has things changed! Walked in and immediately smelled roach spray/extermination smell. Very very strong fumes. I asked the front desk lady and she claimed ... more
I've stayed here in 2016 and no problem. Boy has things changed! Walked in and immediately smelled roach spray/extermination smell. Very very strong fumes. I asked the front desk lady and she claimed she didn't know what happened or what the smell was. Went to my room 102, and sure enough a roach crawling in the bathroom. I quickly picked up my bags and left and asked for a different room upstairs. The front desk had the nerve to charge me more for a double room because there was a price difference even though they got bugs downstairs. So I went to my new room 201. Went to wash my hands and I can hear the pressure issues and then the water ran rusty! Yuck!!!!! I had to run the water for 5 mins just for it to clear up!
Bottom line. There's nowhere else to stay nearby or I would have bounced! My bags are staying zipped up and I'm sleeping in my clothes. Pray I don't carry any roaches home with me! Yuckkkkk!!!!
I won't be coming back here! I'll rather drive 4o mins from another hotel! less
BestWesternHotels, Manager at Best Western Mineola Inn, responded to this review
We appreciate you bringing your concerns to our attention. Upon receipt of your comments, we checked our pest control records and show our last inspection was three weeks ago. Our inspector visited the property today and fully inspected room 103 to make sure our hotels high standards were adequately met. We apologize that we were unable to meet your expectations.