Wouldn’t Fix a Cleaning Issue
28/01/2018 Collene S, Chandler, Arizona
First 2 nights here were good but then needed to change rooms (nothing to do with the hotel). When we went to take a shower, there was urine all over the bathroom floor. Gross? Yes, but understan... more
First 2 nights here were good but then needed to change rooms (nothing to do with the hotel). When we went to take a shower, there was urine all over the bathroom floor. Gross? Yes, but understandably things can sometimes be overlooked. When we called down the person answering the phone said that both the manager and housekeeping were gone for the night and we could change rooms. REALLY? They don’t have any process in place for late night situations which require cleaning or a manager??? It’s not a dirty towel, it’s bodily fluids. This shouldn’t have been allowed to have NOT been cleaned at someone, regardless of the time.
It’s 11PM and we were in town for a funeral so we really just wanted to clean up and rest, no repack all our times and go through the entire process of moving grooms. There has to be a better option than putting your guests out due to an internal problem.
Fix your night processes Best Western! less
BestWesternHotels, other at Best Western Mineola Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort