We stayed at this location to visit family property in the area, we had made reservations thru the BW on-line system and requested an upstairs non-smoker's room with view on the green space, however, ... more
We stayed at this location to visit family property in the area, we had made reservations thru the BW on-line system and requested an upstairs non-smoker's room with view on the green space, however, receptionist told us at check in that she could not accommodate our request because we did not book the room directly with her (instead of the on-line BW system). She gave us "the last room" available which ended up to be a smoker's room (even though the sign called it non-smoking room) on the ground level across from the gas station. We found cigarette holes burned into the comforter and the chair and footrest. The curtains were smelly and dirty and the comforters were outdated and old. We picked this hotel, as it was supposed to be the best in Minden! If this is the best you can get here, we will drive up with an RV for our next visit. less
npminden, Manager at Best Western Minden Inn, responded to this review
Thank you for taking the time to fill out a survey. We are sorry everything didnt go as expected. We take the comments given to us very seriously and will work to correct problem. If you do decide to come back to the area and give us another chance to accommodate you, please give us a call directly and we will provide you a room at a discounted rate.