Stayed here with a friend last Saturday. Went to get the room the clerk asked me why I was staying. I made up and excuse saying I was just to tired to drive any further. She blurts out my address WITH another guest in the lobby.(mistake #1) I get to the room(211) and the room had not been clean except for the bedding had been pulled. There was a gallon bag with watermelon, on the dresser, trash in the garbage cans, dirty towels everywhere, crayons, and a pizza box on the floor by the front door.(mistake #2) I went down back down to get another key. Got into the second room(214) and it was clean, so I thought. We went to pull the cushions off thinking the couch folded out, but it wasn't, there were ashes and flakes of skin under the cushions. (Mistake #3) I called the front desk the next morning around 10:30 to let them know we were leaving and the phone didn't have a dial tone with the receiver, but it did on speaker phone so I just used the speaker phone. The clerk could not hear me. I finally got a dial tone on the receiver so called again. The clerk kept yelling hello and the said you need to call back your phone isn't working. (mistake #4) less
Nickey P, General Manager at Best Western Minden Inn, responded to this review
Thank you for taking the time to leave a review. Sorry for your bad experience at our hotel. We will take measures to assure your input is used to correct the issues that you have mentioned.