Very Friendly Staff and Very Nice Hotel
28/01/2019 Ron C, Granite City, Illinois
When we arrived we were too early for our room to be ready, but we had to be somewhere so we told front desk we would check in later. The clerk made every attempt to have our room ready before our Ub... more
When we arrived we were too early for our room to be ready, but we had to be somewhere so we told front desk we would check in later. The clerk made every attempt to have our room ready before our Uber arrived, but because that was truly unrealistic, we pre-checked in so when we came back, all we had to do was receive the keys. Awesome experience. Room was very nice, clean and everything was in working order. Beds, even the rollaway, were very comfortable. They have an awesome restaurant/bar in the hotel and the bartender was so friendly and never once lost her smile and was quite possibly the hardest service worker I had ever seen. I wish I could remember her name, but if the hotel reads this, we were there on Saturday, Jan 26th. less
NickJacobs68, Manager at Best Western Milwaukee West, responded to this review
Thank you so much Ron for taking the time to review us! I am so glad to see that you enjoyed your stay with us! We take great pride in our service and it is good to hear you value us so highly! Also there were 2 bartenders working on Saturday. Julia the Restaurant and Bar manager has brown hair and worked early. Amanda the bartender worked later and has pink hair. I will share this with both of them and will let them know how great of a job they have done! We look forward to welcoming you back!