16/01/2018 Mike_Devon, Exeter, United Kingdom
In general it's pretty good - reasonable rooms, comfortable bed. The bar and restaurant are attached, I used the bar and the service was good. Breakfast is perfectly fine with freshly cooked hot full ... more
In general it's pretty good - reasonable rooms, comfortable bed. The bar and restaurant are attached, I used the bar and the service was good. Breakfast is perfectly fine with freshly cooked hot full English. Staff are generally very good.
Check in was a bit of a comedy of errors, you have to phone up the bar from the unmanned reception, but I had to go through to the bar to get attention as apparently the phone was left off the hook! There was no one on reception when I checked out.
My one criticism is that my room faced the car park and the main hotel entrance - at about 1am, the bar staff gathered there and chatted quite loudly for a good half hour before dispersing, and this woke me up.
Would definitely stay again but please ask the staff to be quieter when leaving? less
broughton69, Head Recpetionist at Best Western Milton Keynes Hotel, responded to this review
Many thanks for your review and kind words, apologies for the inconvenience the lack of a receptionist caused, we do not have a receptionist at the weekend as the Staff and Management man check in's and attempt to make it a priority despite a busy bar and restaurant.
May I suggest that when you reserve a room in the future you mark on the booking that you require a room away from reception and the car park as this will illuminate noise issues for you. That said I have taken on board what you say and will bring it to the attention of the General Manager as we certainly do not want guests disturbed. Again Thank you for your time and we hope to see you again