Fees and Taxes over the top!!
The room smelled like smoke, clogged sink, rotten smell in frig, lighting dull, no extra TP or blankets, ice machine in a different building, no elevators, staff not friendly, taxed double for each da... more
The room smelled like smoke, clogged sink, rotten smell in frig, lighting dull, no extra TP or blankets, ice machine in a different building, no elevators, staff not friendly, taxed double for each day. less
MaryKatherine Smyth, General Manager at Best Western Milton Inn, responded to this review
Thank you very much for your review of your recent stay at our hotel. Oh behalf of the entire Best Western Milton Inn team, I would like to apologize for not exceeding your expectations during your stay. Unfortunately, we are not immune to plumbing issues such as clogged sinks and tried to act quickly when we were notified of an issue. Our hotel is an older building and we do not have an elevator and one of our ice machines did need repair, while I understand this doesn't make up for you stay, we are always willing to assist our guest in anyway possible. In regards to the tax and fees, we do have charge the State Tax and Occupancy Tax along with the State Hotel Fee from the state of Georgia, on top of the room rate. We are unable to waive these taxes and fee, as it is a state requirement. If you would like to discuss your stay further with me, please do not hesitate to give me a call. I would grateful for the opportunity to speak with you but I hope that you would be willing to give us a chance the next time you're in town.