A few problems, but overall a good stay
Check in was fast and easy. The Booking.com listing showed a spa bath as one of the amenities which was the main reason we booked the room. When we got to the room however, it was just a regular bat... more
Check in was fast and easy. The Booking.com listing showed a spa bath as one of the amenities which was the main reason we booked the room. When we got to the room however, it was just a regular bathroom, and when I mentioned it to the front desk staff I was treated like I was ridiculous to even suggest such a thing. I was told "they don't have anything like that" and to take it up with the site I booked the hotel through. They were veeyvery unapolog about it and didn't offer any kind of amends. Our room also had no towels, and we had to call down for them to be brought up. My only other complaints were very low water pressure (although the hot water was very good) and bad wifi signal which could be attributed to them being fully booked that weekend. Otherwise, service was enjoyable, there was minimal noise, and the bed was very comfortable. The hotel was in a very good location for food, shopping, and general tourism. less
SherylS650, General Manager at Best Western Milton Inn, responded to this review
I am so sorry about the confusion. Where did you see the pictures of the spa bath? I would like to get that situation taken care of so we don't have this confusion anymore. I want to express my apologies about the way the issue was handled. I do hope you will come back and stay with us again. If I can be of any assistance in the future, please reach out to me at (706) 745-6995.