We stayed at this hotel July 31 to Aug 2, 2020. Let me start with the positive - Check in was quick,and the room was large and spotlessly clean. The beds were comfortable, and everything in the room ... more
We stayed at this hotel July 31 to Aug 2, 2020. Let me start with the positive - Check in was quick,and the room was large and spotlessly clean. The beds were comfortable, and everything in the room was in good working order.
The state of the lobby was a little surprising (they are renovating). While I understand the logic of doing renovations while things are quiet with the Covid 19 crisis, it would have been nice to be notified. Saturday morning we showered before leaving the hotel. When we returned that evening our room had not been touched. I called the front desk the next morning and asked for towels and face cloths, coffee, and kleenex and toilet paper. I the response was 'no problem, sorry for the inconvenience'. We waited for a couple of hours but nobody brought towels or anything else we requested. After missing our breakfast get together with friends, we decided that we would have to just go to our next appointment without taking a shower. On our way out I stopped at the front desk and they handed me a bag with everything in it. I told them that I was leaving for the day and would have to pick it up when I returned. It was then that I was informed that due to the Covid 19 crisis - the housekeeping staff was not allowed to enter the rooms. I had no problem with the room not being made up daily, but since the person checking me in knew we were there for 3 nights -
IT WOULD HAVE BEEN A GOOD IDEA TO LET ME KNOW THAT WHEN I CHECKED IN!
I also found that one ice machine for the entire hotel was rather inadequate, and just my luck - it was broken on Sunday!
I have stayed in this hotel before - and the rate that I paid before was less that this stay - and there were much better amenities those times. I understand that there are restrictions during this pandemic, but communication is not one of them. The front desk did not communicate any change in services to me - which could have avoided much disappointment and inconvenience. less
Carrie Ellis, General Manager at Best Western Milton, responded to this review
We are terribly sorry that you were disappointed with your stay. You are absolutely right and you should have been notified at the time of check in.
We hope that you notice an immediate improvement should we have the opportunity to welcome you again.
Sara - Guest Relations Manager