Best Western Mill River Manor

My daughter and I stayed for one night. Check in was a breeze. The person checking us in was very sweet. Check out took one second. The complimentary breakfast was surprisingly very good, better than I've had at other hotels. Not only bagels and muffins, but eggs, sausage, bacon and waffles too. The only thing I have to complain about was the bed and pillows. The room was verizon, very clean. The bathroom was spotless. The bed linens were very clean. But the mattress was too soft for people with back issues. I couldn't get comfortable at all. And the pillows were also way too soft. I used two on top of one another and still felt like I was laying with my head flat. May be time to update the pillows. Other than that, it was a very enjoyable stay less

We recently visited family on Long Island and stayed at Best Western Mill River Manor. This property is definitely not a manor, but is a clean, convenient hotel/motel in a busy section of the city. We found the staff to be kind and polite, especially Sree who upgraded my husband and I to a suite and gave us a special room rate upon hearing that it was our anniversary. She was personable and friendly and really made us feel special. We did find the place to be a bit noisy (beer containers outside the rooms) and we really didn't like that because the rooms are open to the outside there were people smoking everywhere- including in the elevator! However I do feel that the staff works to prevent problems like this and would have been responsive if we had brought these issues to their attention. less

We really enjoyed the location, the facilities, and the staff. A minor inconvenience of the toilet flooding, and the staff upgraded us to a suite which was above our expectations. We enjoyed the location and the facilities. less

Let me tell you this is a great place to stay the staff is very nice an helpful mainly Linda she is great at what she does when you go to the front desk she greets you with a smile great place to stay love it less

Thanks to Sree, Linda, and Andrew! Before even arriving at the hotel, I received kind and informative customer service from the Best Western Mill River Manor staff. Sree was very helpful with my reservations and during our stay. The hotel is clean, in a perfect location, very close to the train (quick train ride to the city) and so many delicious food options are within walking distance. We would certainly choose to stay there again. Finding a hotel in a great location which is clean and great customer service is a gem. less