Best Western Mill River Manor

I haven’t been here for almost a year. It was so nice to come back and be greeted by Linda and Kayla. They are so welcoming. They always make me feel like I’m home. The place is super clean. Plenty of restaurants nearby. less

I go to the best western for 4 weekends a year to get away from the hustle and bustle of this hectic world and just relax and enjoy myself. I will not stay at any other hotels during my weekends. Only best western less

This is in praise of how unusually wonderful the front desk staff was with us. The staff member Marshall was off-the-charts great, in so patiently and thoroughly answering all our questions, for us to make sure the room and the hotel would meet our needs. And then, when it turned out that even after all that, we weren't going to be making the trip and had to cancel, the staff was so understanding and didn't even ask for any cancellation fee, even though it was on very short notice. I was so impressed and so grateful that I was tempted to just offer one. Needless to say, this place stays at the top of our list for whenever we will be going to the area. Thank you, Marshall and the whole staff!! less

Linda is very caring an helpful upfront lady an always asks what floor you want an always makes sure your stay at best western is the greatest.a truly big lasset to the company.linda is also very good at asking you how your day was and if you were happy with your stay at best western. less

Most horrible experience ever. I was never so terrified in my life as to this experience Stayed with family, two toddlers included and a joining rooms. Thank God they could accommodate adjoining rooms . Stay due to trip to Storybook Experience. Had a great time in the town of Rockville. Great restaurants. Storybook experience was wonderful. Was looking forward to doing an overnight with the grandchildren in a hotel. Someone suggested the best western. Best western previous experiences were always great in different areas. So I expected the best. My son noticed it looked a little shady upon arrival. I didn’t word his warning unfortunately. When I can’t work it became extremely scary. People walking in the outside Corridor’s Yelling profanities, Banging on doors. A lot of outdoor activity. Seem like a little monkey business going on. I decided to stay still and be very quiet as to not wake up anyone in the other room or my grandson. Had the drapes closed as much as I could. Kept thinking oh my God I hope nobody knocked on my door. Lo and behold if somebody knocks on my door at 1o’clock in the morning. Of course they didn’t answer. Sounded like two guys. One guy said to the other guy I don’t think there’s anyone in there. I felt it was safe I snuck into the adjoining room to inform him of what happened. I apologized for not listening to him earlier I’m not acknowledging his concerns. The best we thought we could do is sit out tonight very quietly and get out early in the morning as soon it was light out side. People knocking on doors. Loud activity, continued profanity is fighting outside until about 3 AM in the morning. Yes we were both up all night. 6 o’clock in the morning we heard someone bang a door and screen open up police FBI. We knew it wasn’t the police or FBI...If it were I would’ve been thrilled to get out of that hell hole. I heard my son wake up bitch wife and come on we’re getting out of here now. I went in the other room is I can’t wait until it’s a little bit later he said it’s light enough we’re going now ...get the kids up. I didn’t even wanna go to the front desk to check out. But it certainly didn’t wanna get charged again. I had my son going to check us out as we waited in the car outside the front door for him. He checked out and we took off once he was in the car of course. The night from hell. I have never felt a fear like this. No security to get to the room. Anybody can walk in from the street. Easy access to someone’s room. I’ve never been to this town before is that I thought it was the safe town. I’ll do better research next time I stay anywhere. Conclusion : not a safe place to stay! Just a note when we checked in the staff was amazing this review has nothing to do with the staff. I don’t blame them. I have to blame the owner for letting this happen to this hotel. If I could give you zero stars I would. I can only post if I give it a one star! Just a note I had to tell the toddlers to keep quiet as we were leaving the hotel. Bad people outside. Thank God they were compliant and we got to the car safely wow it was late got out of that little hellhole. less