This is in praise of how unusually wonderful the front desk staff was with us. The staff member Marshall was off-the-charts great, in so patiently and thoroughly answering all our questions, for us to... more
This is in praise of how unusually wonderful the front desk staff was with us. The staff member Marshall was off-the-charts great, in so patiently and thoroughly answering all our questions, for us to make sure the room and the hotel would meet our needs. And then, when it turned out that even after all that, we weren't going to be making the trip and had to cancel, the staff was so understanding and didn't even ask for any cancellation fee, even though it was on very short notice. I was so impressed and so grateful that I was tempted to just offer one. Needless to say, this place stays at the top of our list for whenever we will be going to the area. Thank you, Marshall and the whole staff!! less