Best Western Mill River Manor

Linda and Kayla at the front desk will make your trip. They're friendly, informative and will do what it takes to make your stay the best! The hotel is walkable to the Long Island Railroad. The town has a ton of restaurants and your right on Sunrise highway and easy access to the parkways. Don't stay in Manhattan, your only 38 minutes from Penn Station. 7th ave. and west 34 St. By car the midtown tunnel is over $8, without eazypass $17 no toll, they mail it to you from your plate, and you haven't even parked yet. The lot will be about $50 plus tip. IF! you find street parking, good luck figuring it out, just because other cars are there doesn't mean your cool there. They have this little black sign that has stars on it that means no parking after 11pm or midnight, not sure which, but they tow you $$$$ Round trip on LIRR is less than $20. less

We recently moved out of the area due to a work transfer but my children and I needed a room and out of all 4 hotels local Linda the manager called back and made room for me and my kids. We won’t stay anywhere else and will be back throughout the year. Linda and her daughter Kayla are so friendly and kind and follow up with phone calls to me after our stay to make sure all was wonderful with our stay. I think Linda goes above and beyond her job to make sure her customers feel home away from home. Kayla does the same. Attention to detail make sure our room is perfect. Thanks Linda thanks Kayla ! So so appreciate all you do to make our stay as great as it can be less

The hotel was dated but wasn't terrible, the room was ok. The main problem i had was with the parking, this is a hotel and "Conference Center" and being that it is a hotel over 5 floors with on their website stating complimentary parking that there would be adequate parking. If they have 75 spots i would be amazed. Needless to say it took the hotel 45 minutes to find a parking spot for me, the TV in the room didn't work, even after i had someone come look at it, and when i called back i just kept being placed on hold. I did speak to the general manager this morning with hopes of at minimum empathy and maybe an apology, i got excuses (Same as the staff gave) and not a single i am sorry for the experience. Some other highlights, the area is noisy so expect a lot of noise, and they do not patrol the exterior hallways so it can be loud to all hours of the night. I wasn't able to tell the manager of the yellow water that came out of the shower into the tub as i left when he was curt to me and just giving excuses. less

I come to this hotel every time I come to Long Island. The location is great. I'm always welcomed and make my reservations with Linda, she is great. Andrew and Kayla are very helpful as well. The breakfast is good and many restaurants to choose from. I definitely recommend. less

This is not the quality I expect when staying at a Best Western. We paid $179 for a Saturday night stay. This place is really a seedy pay by the hour type of lodging! I really don't understand how anyone can give this place an excellent review (maybe fake?). There is no security despite being in a commercial strip of Rockville Center. The Hotel staff are no where to be found, The noise from Sunrise Highway went on till 2 am with racing cars and motorcycles on one side of the hotel while the LIRR train sped past the other side of the hotel! You can hear everyone walking through the walkways outside your room and cars coming in and out of the tiny parking lot in the middle of this motel style hotel. I don't see where any renovations are being or have been done. The hotel pictures are Really deceptive. Planting some flowers doesn't make a hotel renovated! The entire hotel has dingy carpeting and the downstairs conference room where they serve breakfast is just old and ugly! The restaurant was closed while we were there. The rooms are plain and our bathroom had a leaking rusty tub, noisy A/C and damp carpeting. Forget about non smoking, our room reeked from cigarettes. I couldnt wait to leave! Not a place for families! less