GROSS! DO NOT STAY HERE!
10/08/2019 Dina S, Yonkers, United States
We chose this hotel because of the location and the "Certificate of Excellence" given by Trip Advisor, which I will NEVER trust again! Check in was pleasant and fine. Property looks ok from the outs... more
We chose this hotel because of the location and the "Certificate of Excellence" given by Trip Advisor, which I will NEVER trust again! Check in was pleasant and fine. Property looks ok from the outside though it seemed there might be section 8 housing there. We were offered a choice of floor, so I picked the 5th. The room was NOTHING like I expected. First of all, this is a motel, not a hotel. The room had an overpowering stench of stale smoke and deodorizer. I spent the first 20 minutes searching for bed bugs, which I didn't find, however, I just could not feel comfortable. The room was old and in desperate need of a makeover. The noise from the outside sounded like the people were in our room, and then a knock at the door... a person who I would describe as homeless and either intoxicated or on drugs looking for someone he had lost. That was the last straw. I went online and booked another hotel... oh, the Wifi was good. Terrible property. TRIP ADVISOR, you need to screen these reviews. There is NO WAY this place should be awarded your "Certificate of Excellence". Shame on you! less
Andrew3166, General Manager at Best Western Mill River Manor, responded to this review
I just wanted to take the time and thank you for reviewing our Hotel. I wanted to apologize if you felt our hotel was not up to par. It seemed like when you checked in you immediately had an issue with the Hotel. You checked the room to try and find things wrong with it but didn't find anything. The staff here works very hard to make sure that our guests are as comfortable and happy as possible. If you would have made your concerns known to the staff we would have done our best to assist you in anyway that we could. I think its a little judgmental to assume people are on section 8 housing. So again I do apologize but I feel like you never actually gave the Hotel and the staff here a chance to provide you with a memorable experience. I also don't appreciate you questioning our certificate of excellence on TripAdvisor. We again work very hard for our guests and always try to go above and beyond