Friendly staff but dangerous for pets
21/02/2017 Emilie L,
I was hoping to like this hotel: a little outdated, but friendly staff who gave my puppy a very cute bag with treats, a tennis ball, and water bottle (the only reason they get as high as rating as the... more
I was hoping to like this hotel: a little outdated, but friendly staff who gave my puppy a very cute bag with treats, a tennis ball, and water bottle (the only reason they get as high as rating as they did!). However, their pet rooms need serious work as far as housekeeping goes. In the one night we stayed, my puppy found both an unmarked pill as well as a large amount of crushed chocolate candies on the floor of the room (thank goodness I was watching him like a hawk and could get everything out of his mouth). When I brought this to the attention of staff while checking out, they said "oh, I'm sorry to hear that" then continued talking to each other, with zero offer to make up for our experience in any way. While I love how friendly they were to us and our pet, I can't recommend any pet parents put their babies in such danger. less
BWMeanderInn, Manager at BEST WESTERN Meander Inn, responded to this review
I first and for most want to apologize for our staff not doing better to make sure you and your pet were safe during your stay with us. We use the reviews to continue doing what we are already doing great at and to improve what we are not doing as good at. Keeping our guests safe is very important including the pets. I am glad your pet liked the pet welcome bag. I will be sure to pass along to the housekeeping staff to keep better eye of the rooms when cleaning them. We would like to make it up to you during your next stay with us. Please be sure to call me directly to set up a future reservation. Please mention this review for a special rate with us. Again, I apologize on behalf of the Best Western Meander Inn that your stay with us was not as good as it should have been. Thank you again for your stay and review.
Assistant General Manager
Best Western Meander Inn