Gem of a Hotel! Especially Todd!
25/03/2017 eflynn97, STL MO
My husband and I along with our 2 children stayed here on March 17(St. Pat's!)to break up the long trip from STL to Disney. The gal who checked us in that evening was very efficient and friendly, she... more
My husband and I along with our 2 children stayed here on March 17(St. Pat's!)to break up the long trip from STL to Disney. The gal who checked us in that evening was very efficient and friendly, she made sure to point out the pool and breakfast area. Our room was clean and comfortable but the AC was a little quirky. When it was running the fan froze everyone out yet if the fan was off we were too warm. Not a huge deal. Pool and hot tub were so nice after the long drive, hotel was full but still nice and quiet. However, our biggest compliment has to be about housekeeping and Todd Parker. After departing the 18th, we received a phone call from Todd asking if we had left behind my son's tablet. We had not even realized it yet and were a good 200 miles south. No worries, he stated he was working the following Saturday and would be happy to keep it for us until we passed back through. Kudos to the honest housekeeping staff for finding and turning it in and to Todd for his quick action and follow up! I had seen a Facebook review stating that someone from housekeeping stole their watch, obviously I tend to seriously question the accuracy of that following my own experience after the fact! We are not fans of Atlanta traffic, but if you find yourself needing to stop in the ATL/McDonough area, this is the best place. less
Helen H, Manager at BEST WESTERN McDonough Inn & Suites, responded to this review
Thanks for the awesome review, so glad we could be your hotel of choice. My staff and I are dedicated to making sure our guest are comfortable and very well satisfied. It is always rewarding to hear from the guest when we reach our goal. We are working very hard on improvements to the entire hotel especially the breakfast area customer service. Thank you once again for the great review.