Best Western Marseille Aeroport

We were only there one night in order to catch an early flight home. The lobby was nice and cool.....our rooms were not. The A/C was running, but it was a futile, feeble attempt. It was at least 90 degrees F. in our room. When we inquired (politely) about the temperature in our rooms, we got the “shrug”. If they had simply told us it was broken and offered us something to compensate....a discount, a free drink, anything! An apology ? The bathrooms needed warning labels.....the floors and the tub are dangerously slick. The drinks in the bar were poorly prepared and very expensive.....but the temperature was pleasant. The restaurant was actually very good and the wait staff was great! They couldn’t pay me to back there! less

We stayed here because we had to be at the airport at 5 am. We had a party of 4 and asked the clerk if this would be an issue he said no just make sure you are here at 445 for the shuttle. Later my wife told me there was another group of 6 who also asked about the shuttle. Fast forward, at 445 there was one shuttle for 8 people the other group had six and there were 10others waiting. This was the only reason we stayed here so this was greatly disappointing. Didn't really want to have my wife and children hike to the airport but there honestly was no choice either hike or miss the flight. The hotel was lovely otherwise, good food and the pool is great. The room showed wear but nothing out of the ordinary. For the money we spent I expected better service. less

We stayed here during a day when it was 40 degrees Celsius during the day. We didn’t want much from the hotel, but we did want a comfortable room temperature. During the afternoon at check in we inquired about the room temperature. We were told that we just checked in and that it would take some time to cool the room due to the heat and 100 percent sunshine. We went out for dinner and came back to find that nothing had changed. Other rooms had the same problem. We called another hotel and they had properly air conditioned rooms. We stayed put because it was so late, but it was one of the worst hotel stays ever. In addition, we had a problem with the bathroom that had to be fixed. I recommend not staying here. less

I have never written a bad review. Ever. We stayed overnight to catch an early flight home. It was cool and pleasant in the lobby. However upstairs the central atrium radiated heat like a nuclear reactor core. Our rooms were like an oven. It was so hot outside that opening a window didn’t help. Also no screens. The desk wasn’t helpful. C'est la vie. Don’t take a bath unless there is someone there to help pry you out of the narrow tub. The tub and floor are as slick as ice. I fell getting out of the shower and cracked my head and sprained my hand. The reaction from the man at the desk was “Oh” and a shrug. Make sure you have 3 prong adapters or the electric plugs won’t work. The restaurant was wonderful, and the wait staff was fabulous. less

Today we checked in after enduring the heat wave in the Gard for ten days. There was a trickle of cool air in the room, but still 30. I asked the manager who rather smugly said that it would be working this evening. No such luck.he obviously had no idea. We called later in the evening and were told that the technician needed something that was not available. Baloney. There is absolutely no excuse for a chain like BW to have A/C failure in July in Provence. This happened to us in early April when it was hot, and the lame excuse was that it was too early to run the air conditioning. Guess what? We don’t sympathize with excuses. If it was economically too early,customers come first! We didn’t even get an apology for the inconvenience and uncomfortable environment. BTW! The lobby and bar are nice and cool. Maybe we should camp out there. So,although we have stayed here about three times yearly since 2015 (without any recognition), that’s enough....and we will not recommend Best Western anywhere, nor will we rebook. I don’t post many negative reviews but this situation is pathetic less