lovely stay with disappointment
16/07/2019 gammij, Narberth, Pennsylvania
We stayed here because we had to be at the airport at 5 am. We had a party of 4 and asked the clerk if this would be an issue he said no just make sure you are here at 445 for the shuttle. Later my w... more
We stayed here because we had to be at the airport at 5 am. We had a party of 4 and asked the clerk if this would be an issue he said no just make sure you are here at 445 for the shuttle. Later my wife told me there was another group of 6 who also asked about the shuttle.
Fast forward, at 445 there was one shuttle for 8 people the other group had six and there were 10others waiting. This was the only reason we stayed here so this was greatly disappointing. Didn't really want to have my wife and children hike to the airport but there honestly was no choice either hike or miss the flight.
The hotel was lovely otherwise, good food and the pool is great. The room showed wear but nothing out of the ordinary. For the money we spent I expected better service. less
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review
Thanks for your review regarding your last stay with us.
It’s always important to have your feedback in order to improve our quality.
Shuttle is runing from 5am till midnight, it's important to check information before doing a reservation.