Judge not a book by its cover. What seems dull looking on the BW hotel exterior is actually well packed with hidden gems, which deserves a good shout-out.
Located right across the Aeroport Marseille-Provence, all you needed to do is to press the button for BW at the hotel shuttle dial-out stand, located right outside the airport terminal. A shuttle comes within the next 10 minutes, and you'll be assisted by a friendly driver. And within minutes, you'll reach BW.
Quite a no-frills hotel, the lobby is rather small yet cozy. I was immediately served by Imad, the front office guy who attended to my check-in swiftly and professionally. When asked about directions to the city center etc, he gladly helped with the information.
Room size is decent. What's worthy of mention is that it's very clean and tidy, as compared with a horrendous stay experience I had at Pullman airport hotel (dirty and musky smelling room, creaky bed, grouts and lines of crawling ants in the room and toilet). The room was well made-up every day, which really made a wonderful stay for me.
The daily shuttle service to my workplace was ever pleasant, especially helped by warm friendly drivers who remember where I would need to drop off and be picked up everyday.
I consider the breakfast spread decent although some may think it's limited in choice. It has all that's needed although nothing too fanciful - cold cuts, cheeses, bread, yoghurt, milk, juices, gourmet coffee and tea, cereal, fruits etc.
I must say I didn't try their dinner, so wouldn't be able to comment on that.
Check-out was as hassle free as check-in, and the front office immediately arranged the airport shuttle without me having to request for it. That's called great hospitality.
I would certainly consider BW for my next visit at Marseille. Well done BW! less
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this review
Thanks for this nice, detailed and positive review regarding your last stay with us.
It's important for us to get your feedback in order to improve our quality and services.
Hope to see you soon back in Marseille.
O. CARRUBBA / GM