Best Western Marseille Aeroport

Well no bus to the hotel so you have to walk and first of all have to figure out how to get their, the hotel has a very big security gate so again walking to the reception, staff very helpful, food is good and the rooms are out of the 1950’s 50% of them have been renewed but it’s like a raffle when you arrive as the staff don’t know either. less

We made our reservation several months ago based upon the good ratings in TA. The day before we arrived we read with alarm the bad reviews. I can't speak for those reviews, but our experience was great! It all started at the airport. We called from the hotel phone at the airport and within 5 minutes the shuttle was there. The driver was very courteous and extra helpful. When we got to reception we were warmly greeted and quickly checked in. They even had our keys ready on the counter before we got there. Our room was very clean, well-maintained and roomy. The bed was very comfortable and we had a great night's sleep. We also loved the pool! It was clean and very well maintained with pool noodles for the guests. Lunch and dinner from the restaurant were excellent! Amazing food for great prices! Next morning our checkout was quick and easy. Again, the shuttle was prompt and got us back to the airport in 5 minutes. Of note: I had badly injured my foot just before being picked up by the hotel shuttle. Everyone at the hotel did everything they could to help me; including our lunch server getting a bag of ice for me. I was touched by their help. less

Never have I been to a hotel where so much is wrong. But first and foremost the hotel essentially has no air conditioning! When we asked them to check on our room A/C they essentially admitted that on hot days the systems throughout the hotel cannot keep up but a night it would get better. Wrong! Our room was in the upper 80’s to perhaps 90 degrees (as were the lobby and halls) and we would have changed hotels except they said to A/C unit would eventually catch up but “it takes a long time.” They knew better. We returned from late dinner and no change, and spent a sleepless night on top of the sheets with sweat literally running down our backs etc. Funny that the room was hot but not the shower which had mostly cold water. The free airport shuttle starting at 5:00 am actually started at 6:05. TheY suggested that we walk! The hotel offered no bell help on check-in but had luggage carts you could use...for a fee! But they couldn’t actually get them unlocked to use. I could go on and on but why bother? Unless you a seeking a sauna, stay away from this hotel. The hotel is well located related to the airport, but that was about it for this terrible hotel. less

We were only there one night in order to catch an early flight home. The lobby was nice and cool.....our rooms were not. The A/C was running, but it was a futile, feeble attempt. It was at least 90 degrees F. in our room. When we inquired (politely) about the temperature in our rooms, we got the “shrug”. If they had simply told us it was broken and offered us something to compensate....a discount, a free drink, anything! An apology ? The bathrooms needed warning labels.....the floors and the tub are dangerously slick. The drinks in the bar were poorly prepared and very expensive.....but the temperature was pleasant. The restaurant was actually very good and the wait staff was great! They couldn’t pay me to back there! less

We stayed here because we had to be at the airport at 5 am. We had a party of 4 and asked the clerk if this would be an issue he said no just make sure you are here at 445 for the shuttle. Later my wife told me there was another group of 6 who also asked about the shuttle. Fast forward, at 445 there was one shuttle for 8 people the other group had six and there were 10others waiting. This was the only reason we stayed here so this was greatly disappointing. Didn't really want to have my wife and children hike to the airport but there honestly was no choice either hike or miss the flight. The hotel was lovely otherwise, good food and the pool is great. The room showed wear but nothing out of the ordinary. For the money we spent I expected better service. less