Me and a large group of family were here for a wedding. Me and my fiancee booked in for 3 nights, Thursday through to Sunday. When we booked, we were told we would receive a 'discount rate' for being part of a wedding party. Our stay came in at £85 per night, and we were told that did not include breakfast. While speaking to other guests there for the same wedding, who did not use the code and booked online rather than called the hotel directly paid £65 per night including breakfast, which is a tad outrageous.
Next,we get to the rooms themselves. When we asked where the room was, we were told 'straight down that corridor'. The corridors themselves feel like your on a boat, with countless mirrors and patterned carpets that change at each corner and make you feel nauseous. After walking straight down a corridor, we found out our room was actually off a different hallway.
Once in the room itself (again with a different carpet) it needed some TLC. An update is majorly needed.
The tiles that are floor to ceiling in the bathroom remind you of Auntie Muriels old home, and the rail for heating towels were held together with black tape.
The tap in the bathroom is the loudest thing you have ever heard in your life. It clunked and made banging noises whenever used, and also either dribbled or splashed everywhere, there was no inbetween.
The bath is very thin. As you stand in it you feel your feet are at an angle, and the shower curtain attacks you at every opportunity when you shower as it's made from nylon, which wasn't very nice.
We had a standard room, so no air con, and we were on the ground floor so couldn't leave the window open. On the website, it reads 'every room has a stunning view of either our landscaped gardens or tennis courts'. Our amazing view was the front car park.
It also states that there is modern technology in each room. I'm assuming that this modern technology is the new lock on the doors (very shiny and you can see its fairly new) and the TV. The TV itself is off to the side on the wall at the bottom of the bed, and you can't pull it out to face you or turn it at all, so unless you want to sit at the table and Watch TV it's not great.
Our room was also missing the trouser press which looked like it had been ripped off the wall.
There were stains on the carpet and walls which a good steam clean would sort right out.
An FYI about the rooms (as it would be personal Preference, is the beds are very soft so I was very stiff in the mornings, but that might be to some people's taste).
Next we come to the staff. During the night of the wedding, the brides key card stopped working, so she asked her brother to go and get it sorted. The receptionist told him 'No, the bride needs to come and sort it herself' apparently her going the first three times wasn't enough proof (her brother was with her at these times!) and she had to keep going backwards and forwards when she should have been enjoying her evening. The woman at reception at the time was very rude about this, and didn't want to help. If she doesn't like her job with people, then there's a zoo just down the road.
On the Sunday we paid extra for some breakfast. It wasn't worth it. The scrambled eggs were watery, the bacon and sausages were rubbery and the fried eggs were crispy. There's a nice harvester or frankie and bennys a 3 minute drive away, go there instead.
The main part of the hotel needs a decent clean. The front windows have so many cobwebs it looks like Halloween has arrived early. And once on the balcony, you can see fluff balls sitting on the entrance doors, and pens on the top of mirrors that have probably been there for years. A long duster isn't expensive and would improve the look of the hotel massively.
There are a couple of good things about our stay!! One member of staff (who's name I do not know, but she has long blonde hair and is fairly heavily pregnant) couldn't do enough. She was running around the whole time and was always busy whenever I saw her helping people and making sure the bride and grooms day was perfect. I assume she's a manager, but she was amazing.