Lovely week but....
We've just returned from a lovely 5 day trip away around constable country staying at this hotel. Hotel is very nice, rooms are well appointed and food is very good. However, having stayed in many hot... more
We've just returned from a lovely 5 day trip away around constable country staying at this hotel. Hotel is very nice, rooms are well appointed and food is very good. However, having stayed in many hotels with groups the service and standard of service appears to be very poor. As part of a group our meals were pre ordered in a morning, now this usually means that food is served quickly at night, sadly not in this case. One evening staff were looking lost with food, nearly bumping into one another trying to work out where to go next; and this was after we had waited 25 minutes to find that the tables weren't set up ready. (No soup spoons or water on the tables). And trying to get porridge to the tables in a morning along with tea and coffee during breakfast seemed a challenge too.
Another observation which has prompted me to write my comments on here are as follows.
We returned to our room on the last afternoon, and on the first floor public area there was somebody's meal which they'd finished and empty drinks bottles etc, and also someone else's room service in our corridor. No problem there. We returned from evening meal some several hours later, (on the way up the stairs spoke to one of the waiters returning after delivering I assume more meals to rooms) only to find that the afore mentioned empties were still in the same place. I also think there was a member of the reception team sorting an issue out in room and he seemed oblivious to the mess lying about too.
This to me is very very poor in a hotel of this standard, it's a shame really as it spoiled a very nice holiday. less