Tired and in need of renovation.
11/05/2018 Barry C, France
I stayed here for two nights in early May. The hotel is tired and in need of renovation. The doors had been removed from the built in wardrobe in the bedroom so clothing and luggage were always on vie... more
I stayed here for two nights in early May. The hotel is tired and in need of renovation. The doors had been removed from the built in wardrobe in the bedroom so clothing and luggage were always on view. The bathroom was very tired and toilet seat (see photo) well past its sell by date and needed to be replaced. There was "gaffer tape" securing a joint on the heated towel rail (see photo) which looked dangerous, although it may not have been. There were exposed heating pipes in the bedroom on which the insulation was torn. (see photo)The swimming pool changing rooms and steam room were simply not clean for which there is no excuse. The service in the dining room was "beyond bad". less
Marks Tey H, General Manager at Best Western Marks Tey Hotel, responded to this review
Dear Barry C,
Thank you very much for your candid review of your recent stay at the Best Western Marks Tey. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next few months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at email@example.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!
With much appreciation,