We stayed here for a re-union weekend, so the main thing was about our group being together. Our room was clean and the towels changed regularly, even though we did not put them in the bath.
The staff however, are very mixed in knowledge and ability. We saw some friends in the corridor but later when we asked for their room number so we could phone them, we were told they had not checked in, in fact this happened to others in our party as well. We personally only ate in the hotel on Saturday evening (apart from breakfast) our re-union dinner, which was in a room separate from the main dining area, the food was average.
There is no lift for the upstairs rooms.
The hotel is conveniently situated for the A12 and was therefore easy for travel, there are buses that run along the London Road into Colchester centre.
Enjoyable weekend but the hotel is really very ordinary and I could not see any "personality", as referred to in the Best Western TV advertisements. less