Don't be put off by the peeling paint visible as you drive into the extensive car park, for once inside apart from frayed stair carpet, the hotel is well appointed, clean and relatively modern. Could ... more
Don't be put off by the peeling paint visible as you drive into the extensive car park, for once inside apart from frayed stair carpet, the hotel is well appointed, clean and relatively modern. Could not fault the welcome, trainee receptionist last Saturday was very efficient and told us everything we needed to know.
Had read previous reviews about various rooms with some trepidation but we found room 264 (definitely avoid the back of the hotel and the constant roar of the A12 and a busy railway) overlooking the car park relatively quiet albeit very hot as it is in full sun and the curtains had been left open. Whilst so called executive rooms have air conditioning, this had little effect being set at a minimum of 19 degrees and did not seem to work through the night.
The room was clean, comfortable and reasonably well appointed. However, it was not nearly as large as other similarly styled rooms we have stayed in elsewhere, the television was tiny and I felt at in excess of £160 per night this was expensive for what it is especially as I booked back in February. Beware websites offering so called 'best rates'!
On Saturday afternoon the bar was taken over by a regimental reunion and whilst I have the greatest respect for our armed forces some of their language and behaviour was boorish but that is not the fault of the hotel. Things were much quieter by the evening thankfully. Despite this, we could not fault the bar service and well done to the lady who seemed to manage very well on her own on Saturday. Bar prices were very reasonable and a good range of bar snacks also at reasonable prices was available.
Much quieter on Sunday, excellent breakfast containing everything one would expect at a hotel of this standard and staff were efficient, polite and friendly.
One outstanding piece of service worthy of mention - I had forgotten to take a phone charger and the receptionist produced one for me. I'll even forgive the 'you're welcome, mate' when I thanked him!!
No issues with service, food drink or cleanliness and comfort although we felt the accommodation was on the expensive side for what we got but would both recommend and use again. less