20/08/2017 karenmoore43, Solihull, United Kingdom
I was really disappointed with this hotel, its stuck in the middle of nowhere with freeways all around it, the room we had smelt of damp and the window where the shower is was disgusting and dirty, lo... more
I was really disappointed with this hotel, its stuck in the middle of nowhere with freeways all around it, the room we had smelt of damp and the window where the shower is was disgusting and dirty, looked like it hadn't been cleaned for ages, i wish i got a photo of it, we had to ask for another room, it was so noisy on the one night we stayed in the room because of the traffic. The air con was so loud we couldn't sleep and the windows don't open at all, not that we would open the window because it would of been even louder than it was. The scenery was also crap, we saw freeways and a petrol station. less
BWMarkland, General Manager at Best Western Markland Hotel, responded to this review
Thank you for taking the time to review your stay with our hotel.
I am sorry that you were disappointed with your stay with us. It saddens me to hear that your stay was so dissatisfying. We are currently still under renovations throughout the property, as we are looking to bring the entire property forward, and bring to our guests a modern and fresh feel with new amenities. These projects are time extensive however, so I do appreciate that our guests are patient with us during this growing period.
Additionally, there is little we can do about where we are located. You are correct that we are located "in the middle of nowhere", however, there is only one freeway passing by us, which offers our guests easy access on/off the highway. We do not typically have guests complain about road noise from the highway as it is a bit away from us, and the highway isn't as active at night. Additionally, our location is also considered the middle of everything for those who wish to stay in one central location and travel to all the local attractions such as Downtown L.A., Hollywood, Universal, Santa Monica, Disneyland, and others, since we are approximately 30 minutes from most of those local attractions. Another thing worthy of note is that there is currently new a development of land by the City of Monterey Park very near to us (less than a quarter mile) that will be a very large shopping center. There will be many restaurants and shopping choices for our guests once they're completed.
Again, I want to stress my apologies for not providing you with an exceptional experience. We always strive to offer our guests the best service and accommodations, and we were unable to do so for you. We take all of our guests' experiences, comments and opinions very seriously, and we use them to improve ourselves so other guests may not have a similar experience.
Best Western Markland Hotel