Not as nice as the rest
06/02/2017 Nanski, Taft, California
We picked this hotel because of the BEST WESTERN name & because it was close to KECK Hospital where my husband was having a procedure done. It was a very old musky building. You could see where they T... more
We picked this hotel because of the BEST WESTERN name & because it was close to KECK Hospital where my husband was having a procedure done. It was a very old musky building. You could see where they TRIED to upgrade it but it was a bad job. The beds, furniture & bathroom were nice enough - clean & comfortable. But the walls - carpeting & trim was dirty, dingy & old. The breakfast was average - waffles - pastries- cereal - juices - coffees. When & if my husband needs to come back to KECK hospital - we will be looking for a nicer better upgraded hotel. less
BWMarkland, General Manager at BEST WESTERN Markland Hotel, responded to this review
Thank you for taking the time out of your day to write a review about your stay with us. I am sorry your stay with us was not up to your expectations.
I want to elaborate that we are not attempting to upgrade the property. We are currently under a full and complete remodel of the entire building, internally and externally. We are addressing everything from the public areas to our guest rooms. Many projects are currently in-progress, and while we try to keep the projects as transparent as possible from our guests, occasionally this just is not feasible. Additionally, while we are currently in-progress on some of these projects, things will look a bit off of incomplete because we are working in phases so as to not disturb our guests, and to allow us to remain open while these renovations are occurring.
I do want to thank all of our guests for being patient with us during this transition process while we are working on and finishing our projects. If you are ever in the Los Angeles area and are in need of a hotel that is close to Los Angeles, please do not hesitate to call us at (323) 877-1988 or email firstname.lastname@example.org to make reservations. Thank you and we hope to see you again once our renovations are done.
Yours in Hospitality,