22/06/2017 amygQ4868YM, Grand Rapids, Michigan
Terrible experience with this hotel staff. I tried to cancel after immediately booking and they wouldn't allow me to. I would not recommend dealing with this hotel. I will not stay here for my busines... more
Terrible experience with this hotel staff. I tried to cancel after immediately booking and they wouldn't allow me to. I would not recommend dealing with this hotel. I will not stay here for my business travel. less
BWMarkland, General Manager at Best Western Markland Hotel, responded to this review
I am sorry that your experiences with our staff were not to your satisfaction.
Please understand that our standard cancellation policy is 24 hours prior to arrival (not including special rates or deals). That essentially means that cancellations must be received 24 hours prior to the date of check-in. Any attempts to cancel after the period has passed will incur a cancellation fee. This also applies to same day reservations, or reservations booked after the cancellation window had passed, which you had booked online. During the process to book your reservation, you would have been informed, and had to acknowledge that you understand and agree to our cancellation policy, prior to confirming and booking the reservation. Without that agreement, the website would not have allowed the reservation to have been made, especially when booked for a same day stay.
I do apologize if there was any confusion in regards to this.
Best Western Markland Hotel