My stay at the Mest Western Markland Hotel
25/10/2016 Larry James L, Apple Valley
While visiting the Los Angeles area, we chose to spend a night at this hotel. The hotel is readily accessible from the 60 freeway, with easy off/on access. It is in a quasi-residential area, so parkin... more
While visiting the Los Angeles area, we chose to spend a night at this hotel. The hotel is readily accessible from the 60 freeway, with easy off/on access. It is in a quasi-residential area, so parking on the exterior is non-existent. The hotel has an underground parking garage that is tight and requires modest driving skills. The hotel itself was typical of any Best Western. There is an indoor SPA. The rooms are on the interior, which does provide a sense of security. We had a room with 2 double beds. Everything in the room worked. We found the room and the bathroom area to be clean. The hotel provides a continental breakfast, with the standard food fare and juices. Sunday morning was quite busy in the breakfast area, but there were two staff members keeping the various foods and drinks stocked. On the negative side, the hotel advertises a restaurant on site. The front desk personnel gleefully points out that there is a restaurant just steps from the lobby. A menu is even included in the room that mentions the restaurant and bar's hours of operation. Yet, when we went down to get something to eat at 8:30 PM, we found the restaurant locked up tight, although the posted hours of operation showed that it should have been in full operation on a Saturday night. When I inquired at the front desk, I got the shoulder shrug about the restaurant being closed, and was given a map showing fast food establishments in the area, that we could walk to. Fortunately, we had access to a car and was able to find an eating place without much problem. Still, overall, the visit was pleasant. We will definitely stay at the hotel again, if we are back in the area. less
BWMarkland, General Manager at BEST WESTERN Markland Hotel, responded to this review
Dear Larry James L,
Thank you for taking the time to write a review. I appreciate all the comments and concerns when reading these reviews because it helps see what our hotel can improve on.
Based on your comments, I am pleased to see you enjoyed your overall stay. I want to send my apologies about the restaurant on-site. The restaurant is still fairly new and they are still adjusting to the area and their hours of operation are still fluctuating to meet the best for everyone. The restaurant is independently owned and operated, outside of our hotel, and unfortunately, that means my staff is not always aware of when they are open. It does seem like they have finally stabilized their hours and they are mainly open at night during the week. I can understand how inconvenient it can be, and we are working with them to try to stay informed about what their hours are so our guests can enjoy a bit to eat or have a drink.
If you are ever in the Los Angeles area, please do not hesitate to call us at (323) 887-1988 or email email@example.com so my staff can help you with your reservations. We hope you will be able to enjoy the restaurant that next time you stay with us.
Yours in Hospitality,