Horrible smell, backed up toilet, discourteous assistance
30/05/2017 andrewrE2922DS, Yankton, South Dakota
Will not return or recommend, book the room over Memorial Day weekend and for the price it was not even close to being accommodating. The T.V. Had maybe 40 channels. And on the 2nd day of my stay the ... more
Will not return or recommend, book the room over Memorial Day weekend and for the price it was not even close to being accommodating. The T.V. Had maybe 40 channels. And on the 2nd day of my stay the toilet backed up. I had thrown coverages butts in it, because I'm not one to throw them on the ground and when I contacted hotel staff the guy working the desk was very rude and threatened me with a $250 fine for smoking in the room. I explained I hadn't and in all honesty he acted as though he could care less. The room smelled very mildewed as if it had flooded in the past. Definitely was not the highlight of my trip. less
BrendaWellsGM, General Manager at Best Western Markita Inn, responded to this review
Thank you for your comments, and I'm so sorry you felt our stay with us was not what you expected. Smoking in a non-smoking room is always an issue and I'm assuming our clerk discussed the fine because the is fine because the butts were in the toilet. I appreciate you not throwing them on the ground. We keep several trash & ciggarette disposal units throughout the property. I'm sorry if one was not so handy to your room. Memorial weekend is always busy and rates in our entire market are much higher and we offered much better rates than our local competition had that weekend. Based on your comments, I've had our housekeeping staff completely refresh your assigned guest room so that it will not be an issue for future guests.