Not very accomodating/no cell service
25/07/2017 OhioTraveler56, Mayfield Heights, Ohio
I stayed here on July 23, 2017. Check in went fine got to my room and had no cell service. went to the office and the girl at the desk laughed and said "You're in Oklahoma". Not really what I wanted t... more
I stayed here on July 23, 2017. Check in went fine got to my room and had no cell service. went to the office and the girl at the desk laughed and said "You're in Oklahoma". Not really what I wanted to hear. I had to drive a few miles to pick up a signal. She said people with Sprint always had problems there.
The second issue was with the lack of customer service. I got up early and went to the casino and was running hot on a poker table. I called the front desk and asked to keep my room another night. When I left the hotel (this was a monday morning) there were about 6 cars and trucks in the entire parking lot. The girl at the desk told me that my particular room had already been reserved for that evening and that I needed to get my stuff out by 11am, checkout time. It was about 10:15 when I called. I asked if they could put the other reservation in a similar room since the hotel seemed to have plenty of vacancies, and she told me no. I asked if i could just run back and put my stuff in a different room and pay for that one, and again she said no. I needed to check out, and come back after 3pm and register as a new guest. So I left the poker room, went back and got my stuff and checked out, and will never go to another Best Western again. The customer service was pathetic. less
BrendaWellsGM, General Manager at Best Western Markita Inn, responded to this review
I'm so sorry you were inconvenienced while running hot at the casino poker table. Our clerk made me aware of your situation just after you left that day. She told me you called and verified the first part of your story, however she said she informed you she had another room type come open when you came to check out and was happy to move you into it, but that you were not interested. She is relatively new and a sweet nice girl. Even though most hotel have lots of empty spaces in the parking lot during the day, it does not mean all rooms are not reserved for the night. I can only apologize for your trouble. Next time you are travelling and may need an additional night, you might book it in advance just in case, and then simply check out early if you are not doing as well at the tables. Hotels running full occupancy as we always are, especially during a poker tournament, never want to have to move a guest, but sometimes it cannot be avoided in order to accommodate them an additional night.