07/01/2017 6edith7, Oklahoma
I'm a Best Western Rewards member and was looking for a hotel close to the market place. The reviews were average, but wanted to stay some place economical. The staff was very nice, but very slow. The... more
I'm a Best Western Rewards member and was looking for a hotel close to the market place. The reviews were average, but wanted to stay some place economical. The staff was very nice, but very slow. They wanted to accommodate all four people, in line in front of me, with a smile. We got a room on the first floor. My husband never feels unsafe; however, for the first time in our lives, he put a chair up in front of the door handle. The room was loud, the bedding was old, and the bathroom looked extremely unclean. I kept my socks on as to not walk barefoot on the floor. There were stains on the washcloths and an odor was in the air. We slept fully clothed since the sheets felt unclean and scratchy. I do not fault the staff. I fault the owners. I refuse to ever come back here. They need to shut it down and totally gut this place! less
Best Western K, General Manager at BEST WESTERN Market Center, responded to this review
We appreciate the time taken to bring to our attention the inconvenience that you faced during your stay with us. We apologize for the same and assure you that we will certainly look into the issues that you mentioned and try to eliminate it to the best of our ability. We will be honored to serve you with the best that we offer if given an opportunity in the future. I would like the opportunity to meet with you personally to take care of your stay on your next visit.