Best Western Market Center

This is the 3rd or 4th time staying in this hotel when we come to Dallas. Comfortable beds, good location for our needs, works all around. No issues ever staying here, feel safe and not as expensive as other Hotels around! less

The room was old and smelled of mildew the vents are full of mold that is black and we booked the room back in April for a New Years event we have children with us and when we pulled out the sofa bed no linens when we asked for linens we were told by 2 staff we do not supply linens for that and we have none, the clerk gave me towels and a couple of blankets said that was the best he could do, we stayed because New Years Eve where are going to be able to stay? Next time we will just go back to the car, after dinner they had locked us out of our room because we had complained and we were told to look 50 miles out by hotels.com and we decided to stay one night instead of our 2 night rental they keep our belongings and locked us ouy, then after we received new keys cards during the night we slept with the light on because you could hear scratching noises in the walls....disgusting we stayed one night New Years Eve and now they have charged us for the entire stay.....not even a 1 would I give this Best Western less

Wife and I have to stay over in the area quarterly for my medical appointments, one to three nights per quarter, so we need a hotel that is clean, comfortable, and accommodating. We found BW Market Center about a year ago, and have never had an issue that the staff hasn't handled properly and professionally. They're kind and helpful, the rooms are clean and housekeeping does a great job. The grounds are attractive and has a private home-like feel. We plan to continue staying there indefinitely. less

The website for this hotel says "Genuine southern hospitality." There is no hospitality, southern or otherwise. The rooms have no microwaves. Also the website claims the hotel was "recently remodeled." No, it is not recently remodeled. Maybe 5 years ago they slapped some paint on it. The bathtub had to be 20 years old because it wouldn't hold water and the grout looked very old and crumbly. When we asked the clerk about making change for the vending machines, he said they don't keep change for vending machines. Then why have vending machines? Nor are they the kind that take a credit card like most modern vending machines. So, they either need to ask their vendor to update the vending machines or keep change on hand. The clerk also had no clue that we were elite members nor had made reservations with a Best Western free night voucher (isn't this in the computer?). When presented with our elite member card, the clerk said they don't do anything extra for them. No handicap spaces out front to park anywhere near the lobby. less

This was my 3rd stay at this hotel and have been pleased on each visit. Finally have learned that even tho there are other Best Westerns in the Dallas area it is worth the trip to stay here and deal with the traffic. less