Booking Issues
I attempted to book the Dallas Market Center property on the late evening of Saturday, October 12 via Booking.com. I also called the property to see if another party was able to pay for the reservatio... more
I attempted to book the Dallas Market Center property on the late evening of Saturday, October 12 via Booking.com. I also called the property to see if another party was able to pay for the reservation on Booking.com and I'd be good to stay on that behalf. The front desk agent informed me that the systems were down and having significant issues and that Booking.com bookings wouldn't be honored. I went there directly, and spoke to the same individual (white male, 6', slim build, age about 65). I asked him if he could honor the Booking.com rate which was about $80. He said the systems were still down, but that I could pay $150 cash only. This seemed very peculiar that he only wanted cash and nearly double that of the Booking.com rate. I mean, what's the point of giving business directly to Best Western rather than Booking.com if it's going to be significantly more expensive than the latter's rate? Furthermore, he seemed very aloof during both interactions. I decided not to stay there. less
Best Western K, General Manager at Best Western Market Center, responded to this review
Thank you so much for your feedback. On behalf of our entire staff, I would like to apologize for your experience. Please give us an opportunity to serve you in the future. Thank you for thinking to stay with us! but unfortunately hotel is not charge or taking payment over the phone.We try our best to provide the most comfortable and peaceful stay to all our guests. Thanks GM