Best Western Marina State Beach

3290 Dunes Road, Marina, California, 93933-2005, United States
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Best Western Marina State Beach

Welcome to the Best Western Marina State Beach where you can relax and enjoy the beach!

Located within a sandy-walk to the beautiful State Beach where you can surrender your soul to the tranquility of natures carved out masterpiece while st
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3290 Dunes Road, Marina, California, 93933-2005, United States

Reviews of Best Western Marina State Beach

Traveller Overview:
3.5 Rating: 854 reviews
Excellent 24%
Very Good 32%
Average 23%
Poor 11%
Terrible 7%
Rating

tomtran1, wrote review 25/07/2021

Great place to stay!

Everything was very clean and in working order, from bathroom to TV. Wifi is super fast, faster than our home wifi. We encounter no problem at all and the location was excellent away from Monterey and... more

Owner Response
Guest Relations Manager, General Manager at Best Western Marina State Beach, responded to this review
Dear tomtran1, Thank you for your valued and motivating feedback and for leaving a 5 Star Review. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities especially with the wifi service were to your liking. Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. We will share your kind words with the staff. Please come again to see us soon!
Rating

DianaVukelich, wrote review 24/07/2021

Relaxing & Enjoyable

Recently renovated with hardwood floors, new furniture, new curtains, microwave, mini fridge, coffee maker, hair dryer, clothes iron, large bath tub. Our king size room had a pull out bed in the couch... more

Owner Response
Guest Relations Manager, General Manager at Best Western Marina State Beach, responded to this review
Thank you DianaVukelich, your review is very impressive to us. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience especially with our amenities and the breakfast service. We look forward to serving you again and giving you another five-star experience.
Rating

dsowell88, wrote review 16/07/2021

Well used Hotel - It's a place to sleep

Needs work, Toilet paper holder about ready to fall off, Phone not functional(wires hanging out of the wall), Sink barely drains, Low water pressure, Gap all around the door to outside, the AC/Heating... more

Owner Response
Guest Relations Manager, General Manager at Best Western Marina State Beach, responded to this review
Dear dsowell88, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the toilet, phone in your room sink, water pressure, and the AC. We will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Rating

F9408IIbrendab, wrote review 11/07/2021

Do NOT stay here

O stars!! Rude and unfriendly staff. There are 14 things wrong with our room and that doesn't include the crappy breakfast and bad coffee!! Sink wont drain, fridge not cold enough, bathroom fan br... more

Owner Response
Guest Relations Manager, General Manager at Best Western Marina State Beach, responded to this review
Dear F9408IIbrendab, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of our amenities, breakfast, and the cleanliness of our hotel. We will act on these complaints seriously and will fix all problems as soon as possible. In regards to our staff, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Rating

fhurtado19, wrote review 24/06/2021

Noisy

The room that I was assigned had a door to the next room and the guest that stayed the night in the next room were talking all night till 3 in the morning which didn't let me and partner sleep. next t... more

Owner Response
Guest Relations Manager, General Manager at Best Western Marina State Beach, responded to this review
Dear 3290 Dunes Rd, Thank you for taking the time to share your concerns, we greatly appreciate your feedback. Please know that providing a great guest experience to all who stay with us is a top priority of ours, and we are very sorry that the hotel did not exceed your expectations. Steps shall be taken and we will ensure we use your feedback to improve our operations. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.