Best Western Marina State Beach

3290 Dunes Road, Marina, California, 93933-2005, United States
based on 828 reviews Trip Advisor Logo
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Best Western Marina State Beach

Welcome to the Best Western Marina State Beach!

Monterey, CA hotels are surrounded by the best of California like golden beaches and great dining, and our Marina hotel staff goes above and beyond to make your stay pleasant.

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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Marina State Beach

Traveller Overview:
3.5 Rating: 828 reviews
Excellent 24%
Very Good 33%
Average 23%
Poor 11%
Terrible 7%
Rating

L7109XEmarkd, wrote review 21/01/2020

Avoid this facility

Lots of problems with this property . One of our group members was charged $14,000 on their credit card as the office misread the reservation. They were charged for 4 months rather than 2 nights. Anot... more

Owner Response
Tina M, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. We appreciate your time in pointing out the areas in most need of attention especially with the condition of the hotel, services, and amenities as we work towards improving upon our accommodations. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Rating

Marisa G, wrote review 20/01/2020

Terrible service while undergoing a remodel

The lobby was closed for repair so I had to check in outside through a window. The staff didn’t tell me how to get to my room so I guessed. I also was freezing so I was trying to get inside ASAP. They... more

Owner Response
Tina M, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.
Rating

schotjlb, wrote review 13/01/2020

Windy town

Great place to stay. Room was big and had a big TV. Staff was great and lot of items offered for breakfast. The wind picked up and was wild. It died off at night but it got chilly. Visited Monter... more

Owner Response
Tina M, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Dear Valued Guest, Thank you for the wonderful review. We are delighted to hear you enjoyed your stay and found the hotel to be a great place to stay. Thank you for your compliments to our staff, amenities, breakfast, and high standards of quality service. Again, thank you and we look forward to serving you again on your next visit.
Rating

yeem2020, wrote review 13/01/2020

Great Weekend

Went to visit my friends over the weekend in Monterey, this hotel was very price attractive. Very close to the beach. I went fishing and had a good time with the buddies. Will be back in the next f... more

Owner Response
Tina M, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Hi yeem2020, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our location, our services and our hotel. We are glad you enjoy to stay with us and we hope to see you again.
Rating

fleabr2018, wrote review 06/01/2020

Worst BW Stay EVER

We checked in on New Year's eve for a 2 day stay but had to leave after only 1 night. Upon check in, the room wreaked of urine & some solvent to cover it up. The remote was difficult to use because th... more

Owner Response
Tina M, Guest Relations Manager at Best Western Beach Dunes Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to tell us about your experience and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you had issues with housekeeping, the condition of the hotel, cleanliness and breakfast during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.