Best Western Marble Falls Inn

I recently posted about my very unfavorable experience at this hotel due to an employee - possibly a former employee - who I believe should not be in the hospitality industry as I found her to lack integrity. When Mr. Elisei Adam the hotel's general manager heard about my experience, he was extremely concerned and very quick to help make the situation right for me. I was very impressed and found his concern to be genuine, a trait that I believe is not all prevailing in hospitality as I believe it should be. After Mr. Elisei helped to rectify my situation, I contacted Tripadvisor for help (several calls which ended up in an endless non US call center who never seemed to be able to transfer me to the proper area) to edit my profile. When I never was able to receive help from TA, I found a way to have my previous review removed myself. I just came online to see if I had been successful, and saw these very unfavorable recent reviews on the hotel. I do not understand them as they make the hotel sound so dirty, and while I thought certain things could be improved upon during my stay (eg the breakfast area), I did not find the place "filthy" or with "dead bugs" or anything like that. I think these reviews might have been planted - they just don't make sense unless the hotel has deteriorated so much in the last couple of months which I would not expect under Mr. Adam's care. I want to also reiterate how sincere the general manager was in helping to fix the very bad situation I experienced with certain of the hotel's employees. Thank you less

This has to be the worst bestwestern we ever stayed at. room was filthy had dead bugs sitting all over . almost like the room was used for storage had box marks on carpet. the person at the front desk evening shift did not care nor offer a remedy . now the bed sheets were stained although looked like they were never washed cause of the wrinkles. now the shower had soap scum, tiolet had hairs on the back seat and the top. only thing looked halfway clean was the sink . maybe they clean the sinks only .. would not advise stayng at this BW location ever again less

We were just passing through and needed a clean, decent place to stay. Great price, too! Breakfast was the usual but was good and hot. Close to other stores and restaurants. Not an indoor access hotel--old style outdoor access. less

Our stay at the Best Western in Marble Falls Texas was excellent.. Beds were comfortable, enough fluffy pillows room was clean, pool was a delight.. Staff was always very helpful and cheerful! Great place less

Rooms are standard with a few issues with shower plumbing but the staff was exceptional. Breakfast was great too. Hours after departing, I received a call from Whitney that I had left some belongings in the room and after a few phone calls she was able to accommodate my request to mail them to me. Very courteous and helpful all the while. less