WORST HOTEL IN MARBLE FALLS DIRTY DIRTY BUGS EVERYWHERE
05/08/2018 jackblack0072018, Denver, Colorado
This has to be the worst bestwestern we ever stayed at. room was filthy had dead bugs sitting all over . almost like the room was used for storage had box marks on carpet. the person at the front desk... more
This has to be the worst bestwestern we ever stayed at. room was filthy had dead bugs sitting all over . almost like the room was used for storage had box marks on carpet. the person at the front desk evening shift did not care nor offer a remedy . now the bed sheets were stained although looked like they were never washed cause of the wrinkles. now the shower had soap scum, tiolet had hairs on the back seat and the top. only thing looked halfway clean was the sink . maybe they clean the sinks only .. would not advise stayng at this BW location ever again less
Elisei A, General Manager at Best Western Marble Falls Inn, responded to this review
Dear Jack Black 0072018,
We take customer service very serious and treat our guest with the highest respect, as you can see from the many other reviews posted here. However, we have no record of your stay at our hotel nor was any incident like this ever reported to our front desk staff.
We would like to get in touch with you but do not have your contact information. Please email me at firstname.lastname@example.org or call me at the hotel and leave a phone number so that we can discuss these issues with you personally and resolve this review. I can assure you, we would never tolerate these issues at our property and would like specific information so we can resolve your claims.
Once again, we take your review serious but with no guest information cannot validate your claims. We would like to address them with you at your earliest convenience.