First room the toilet was broken, second room reeked of smoke and was a non smoking room, third room was acceptable. The quality is not up to the standard of Best Western that I am used to, in both c... more
First room the toilet was broken, second room reeked of smoke and was a non smoking room, third room was acceptable. The quality is not up to the standard of Best Western that I am used to, in both cleanliness and decor. Won't stay here again. less
Ruby D, Manager at BEST WESTERN Marble Falls Inn, responded to this review
We are sorry that we did not meet your expectations during your visit with us. Our hotel is under renovations and we are working to meet the current Best Western standards that you have enjoyed at other properties. We do have several rooms that have been renovated, with new carpet and tile, I'm sorry we did not have one of those available during your stay. With each passing day we getting closer to finishing these rooms and very soon all will be ready for our guests. We have many exciting improvements on their way. Our hotel is also under new management. So we do hope you'll give another chance the next time you are in town. If you choose not stay with us, please at least take a moment to stop by and meet our new manager, allow us to give you a tour of our newly remodeled rooms, so you can see first hand the improvements. We are working hard to meet your expectations. Again I deeply apologize that we feel short in doing so on your most recent visit.