We had an unfortunate stay at this hotel. Check-in was fine, but when we got to our room, after bringing our stuff in from the car, I went into the bathroom and lifted the toilet lid. The lid almost f... more
We had an unfortunate stay at this hotel. Check-in was fine, but when we got to our room, after bringing our stuff in from the car, I went into the bathroom and lifted the toilet lid. The lid almost fell off. It was broken on one side and only hanging on by one attachment. Then I looked down and there was poop, human waste, smeared inside the toilet. I immediately called the front desk and the lady was very appolegetic and offered to change us to a different room. She brought the new keys to us (and she had 2 housekeepers in tow), escorted us to the new room and stayed until we had looked everything over. Unfortunately, the room was the last one in the building and was within about 10 feet of a road so we had traffic noise until almost midnight. The bed was comfortable and everything worked ok, but the next morning, I took a shower and the tub drain was partially clogged so I ended up sloshing around in water over my ankles by the time I got out. With the health standards now in place due to Covid-19, leaving poop in the toilet from the previous guest and not making sure drains drain sure calls into question the thoroughness of cleaning for the rest of the facility. Hopefully this was a one-off experience, but I cannot recommend this hotel when there are others available. less