Very nice stay. Warm and friendly welcome
27.03.2017 Fran B, Ocean View, New Jersey
We booked this hotel through Priceline. Unfortunately, I placed the incorrect date in the boxes and Priceline would not make an effort to change my date. I realize it was a non refundable booking, so ... more
We booked this hotel through Priceline. Unfortunately, I placed the incorrect date in the boxes and Priceline would not make an effort to change my date. I realize it was a non refundable booking, so I sent an email directly to the hotel. They could not honor my original price but were willing to give me another room with an increase in the rate. I had no problem with that at all and was very pleased that at least someone from the hotel was willing to work with me. Priceline could have done the same thing, but they did not. When we arrived at the hotel our room was ready and the greeting was more than polite and welcoming. In fact, every time we stepped out the people at the desk were more than helpful and friendly. We only stayed one night, but I would not hesitate to book this hotel again if we return to Paris. less
Philippe D, Directeur général at BEST WESTERN Hotel Marais Bastille, responded to this review
Dear Fran B,
What a great pleasure to read you nice review on our TripAdvisor page !
Your opinion is really important for us and we are delighted to read you were satisfied by the solution we offered you.
Also pleased to read our friendly and professional team contributed to the success of your stay.
We are already looking forward to welcome you back in the near future.