dirty, run down ... stay else where
my husband and I stayed 3 nights the end of October. We arrived at approx 2pm Friday to check in, had to wait 15 minutes for anyone to come back to the hotel to check us in, all the while the hotel i... more
my husband and I stayed 3 nights the end of October. We arrived at approx 2pm Friday to check in, had to wait 15 minutes for anyone to come back to the hotel to check us in, all the while the hotel is wide open to anyone who may want to enter. The websites talks about all the "covid safety measures" I myself don't care, but if you're advertising all staff wearing masks, then you SHOULD WEAR MASKS we head up to our room on the way up the stairs we see multiple handprints smeared on the walls ( where's the covid cleaning there?) by the way, the handprints were still there Monday morning, obviously never looked at the stairs were barely vacuumed as was the hallway. Get into our room, the chair for the desk is so worn the threads are all that's left of the *leather* seat. The room again is barely vacuumed, one thin cover on the bed with no extras in the room. The clock radio made such weird popping hissing noises I unplugged it for fear of a fire. Go to watch TV for a few minutes, there's no remote, call to the desk she brings one up, it wont work... my husband tries a while then goes to the front desk where he's told oh try channel 212 ( maybe she could have told us that when dropping off the remote? ) As I said we stayed 3 nights, I never saw not even one cleaning staff, none. only after the 2nd night did anyone bring in clean towels or more coffee and then our key wont work, back to the front desk. No breakfast ( apparently they have a bagged take away breakfast but that was never mentioned to us) when we went to check out Monday morning, again no one to be found no one to give us a receipt, or to complain to ... again doors wide open inviting the several homeless people that wander the streets to go in with no one to stop them ( or worse ) @ 125.00 a night you would expect more... and the fact that they claim higher cleaning standards is truly a joke, we wont be staying here again despite the fact that the location for my purpose of staying is close , I'll do the drive to Langley where there are some decent options less
jas dadda, Owner at Best Western Maple Ridge Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.