Worst Western, Maple Ridge.
Wow! We arrived at this hotel, looking forward to a two day visit. I had been up working since 5am so I was ready to drop, but the room was so disgusting that we couldn’t last more than a minute in th... more
Wow! We arrived at this hotel, looking forward to a two day visit. I had been up working since 5am so I was ready to drop, but the room was so disgusting that we couldn’t last more than a minute in there. The air was dank with an unidentifiable & unhealthy stench which cut through the mask I was wearing in a single breath. Closer examination of the room revealed an obvious round stain on the bed. I don’t want to know what it was. We walked back to the front desk negotiating our way past mop buckets & a broken heater laying on the floor. The nice lady at the service counter offered to change the sheet & spray Lysol around the room. Ha!! Not a chance! A dog barked at the bedroom door as we took the lady to check the room. We left & stayed at the very nice Pitt Meadows Best Western instead. The Pitt Meadows hotel refunded our damage deposit within a couple of days, there has been no action from the one at Maple Ridge. No response from head office, nothing. We got our refund from Agoda instead.
Do yourself a favour & avoid this place, I’m really not too picky & thought I could sleep anywhere that night, but it was foul. Drive 8 minutes down the road to a place that has an understanding of basic hygiene & customer service less
jas dhadda, Owner at Best Western Maple Ridge Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.