Best Western Mangga Dua Hotel and Residence

stayed at the this hotel 3 night on a business trip on floor 32 . I found very nice restaurant setting and the room was plain, very clean with good Lobby also quite nice.but really WiFi very slow and week .informed them but nothing happened . I don’t recommend their spa less

Stayed here for a week and from the moment I arrived until the second I checked out it was fantastic... I was given a upgrade to a superior deluxe suite which was beautifully presented and spacious with amazing views over the city.. The food in the restaurant is beautiful and really well presented chef edi genuinely loves his job and with his team endeavour to give top quality food for a very good price.. He is quite new there and I think in the near future he will have firmly put his flair and passion on to the next level.. Definitely such a bonus when you have great food that matches such a great hotel.. Definitely recommend the steak and prawn yummy.. The front of house team.. Well what can you say about perfection and performance.. Always smiling polite and friendly.. Nothing was too much trouble.. From keeping me plenty of beer on ice so it was nice and cold to ensuring that every guest in their care was looked after... Little things like free dishes of peanuts or extra bread and butter go such a long way in the hospitality sector... Things like that definitely make customers feel like they are in a second home and not in a hotel.. Personal touches smiles and laughter will really miss you guys... The room was immaculately cleaned.. and this is such a compliment.. The cleaners are TOTALLY HONEST... After my first night I left a large amount of money on my side without realising when I came back from my trip was NOT touched.. For the rest of the week not once did I feel like I had to worry about anything... Clean towels fresh linen and totally spotless real quality in the care of customers belongings... The pool is spotlessly clean and attendants are on hand with towels for you... My only criticism and it's more of a suggestion... Is I think a little soft drink table and a nibble bench would be a great addition so families can enjoy the pool area for longer periods without having to dry off to go down to the lounge for a drink for themselves or their children... Reception soooo easy to use and check in and out.. No massive forms or fuss just the way it should be... Knowledgeable about the areas and helping you to find places to go... Security guys are friendly and not intimidating they will help you with your bags and taxis to make sure you get the right one.... Jakarta is a beautiful place with friendly people and totally safe to walk around alone or with friends.. This hotel ticks every single box and more so to the general manager and all the management team a MASSIVE thank you to you all for taking the time to know your guests needs and bringing out the very best in your staff they are all a credit to you and the best Western brand... Will definitely return to you and more hotels in your chain after such a fantastic experience at your hotel... Thanks for everything Graham less

The atmosphere of the restaurant makes me comfortable, restaurant staff very kindly and helping. Get it a Big Breakfast have a lot of more variety and the taste All food is Delicious. internet access is very fast Also Check in - check out process is very friendly. Spacious and Clean room, good air con make us comfortable. This hotel is recommendation Great hotel with 4 star. I love Best Western Mangga Dua. Thank You, I Will come Back Again less

Best Western Mangga Dua, Nice Hotel. Clean restaurants and variety food, especially Ms Melinda provide very excellent service to us to serve tea and coffee,, we like her. Recommended hotel, I Will come back again. less

The front office stuffs are not very cordial. They do not understand English they only understand 60%. Room service very slow. Elevator outdated, you are to wail at least 5 to 10 mins. The buffet breakfast is good but the stuffs are not well trained. less