20/11/2016 gibbo18, Melbourne
This hotel is situated near the shopping malls in Mangga Dua, but will require a short walk to get there. The rooms are adequate (but relatively small), with full bathroom, good selection of tv channe... more
This hotel is situated near the shopping malls in Mangga Dua, but will require a short walk to get there. The rooms are adequate (but relatively small), with full bathroom, good selection of tv channels, king or double single beds, fast free internet, work desk area, in room tea/coffee, and excellent air conditioner. Breakfast is an Asian/Western mix with plenty of choice (although no bacon). The lifts can be very slow and I had to wait over 5 minutes for a lift to arrive in the lobby on more than one occasion. Overall it is an adequate hotel (and good room rate) if you want to be in the north of central Jakarta. less
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Our Value Guest,
Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence
We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests.
And I do apologize for your unexpected experience, and I will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience.
We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel.
BEST WESTERN Mangga Dua Hotel and Residence