Best Western Mangga Dua Hotel and Residence

I got a called when i arrived at my room said that i was chosen as selected guess for having afternoon drink.they brought me coffe&tea with some cakes.this surprise was nice😍.at breakfast i meet miss melinda who serves me well. All food are excelent.all about this hotel always makes me want to comeback😊 less

Best Western is one of the best in Jakarta. Stayed 3 nights. Services are excellent. One particular staff that stand out was Malinda.. she greets and takes care of her customer in an expectional way. A true asset to Best Western Mangga 2. Dr. Geoffrey H.T. less

I was expecting a nice comfortable stay based on the reviews i read and also i recently had a stay in one of the Best Western in Indonesia and it was superb. Upon arrival, i noticed there wasnt much chairs for guests in the hotel lobby, there were about 8 of us. The lobby is big, but the space wasnt fully utilized. The lifts also needs upgrade. It was slow and looked old and feels that it can breakdown anytime. The furnitures in the room looks old, the door latch was broken as well. And on my check-out day, the hotel door lock broke as well, so the room can't be closed. The room had a balcony, view was awesome though but the balcony itself can be improved. It took almost 2 hours for the air-con to be felt. I had the same feedback from my other colleagues staying at different rooms as well. The wifi connection is good though. And lastly, the hotel spa. it was very disappointing. The massage was mediocre. I requested for the 2-hour full body massage. My privacy for the whole massage was compromised. After the massage and body scrub (the masseuse even wanted to see me take my bathe) , I have about 40 minutes more and she doesn't know what to do anymore. I told her the amount of time time i'm left with and she said she didn't see the start time of the massage. I gave her instructions and it was done after 15 minutes. So the massage ended with me having another 20 minutes more. She also waited for me in the same room for me to get changed. Where's the privacy again? And while doing so, she packs up the room. I noticed that she recycled the face towel again and also the cover that i lay on. Where's the hygiene practice? She told me to pay the monies to her, instead of at the counter. (I gathered from my other hotel stays, i paid at the counter) . I gave her IDR 350,000 as per what is stated at the counter and she just looked at me as though i paid her wrongly. I guess she was expecting a tip? Please do re-train the hotel masseuse.thank u! less

Its a good hotel but i think the lift need to maintenance again .. As it was stuck when i was live there ... Other than that it was good ... Till i am stuck ... Good service ... Clean room as i expected .. less

We attended a fair in Jakarta and our previous hotel was full so we tried the Best Western Mangga Dua. It’s website states independently managed which I am sure #BestWestern appreciate. Booked through #booking.com which made the checkin nearly half an hour. There are 3 of us, one booking, all single rooms. On a side note I have yet to have a simple check in to a hotel with a #booking.com booking...very very long check in. One that we all started to make jokes at because it simple kept on going, one of us went for 2 cigarettes and still had time.... We received one room early which was fantastic, most appreciated. The room was hotter than outside (and we are in Jakarta...) so we turned on the ac, left our bags and went to the fair. 6 hours later the room isn’t even cool, a call to engineering fixed it quickly - great turn around, thank you! An extra star for this. A group had booked the hotel (school children) so the bar had been cleared and replaced with banqueting tables... so had a drink in the restaurant instead. Good service form the bar, quick and efficient. Had a good lamb fried rice for dinner (nasi goreng kambing), with a pleasant fresh sambal. Unfortunately the food waiter never returned with my change... not important for only IDR2,000 (15-20 cents), and would have given him that and a tip if he had returned. A suggestion to the chef is to use MSG sparingly, have more confidence in your cooking, add a little if you have to, preferably don’t. Breakfast was the expected cold hot food and was ready for the MSG dry tongue (took 3 glasses of water to the table). School kids took over the restaurant so the guests ended up sharing tables. I waited until many had left to refill my fruit... Had great service from a daily worker, attentive, friendly and really made my stay ok. It is those little touches that go so far. My colleagues were not so lucky, sleeping in heat for 2 nights with very noisy air conditioning (that didn’t really work) and that was never resolved. The wait for the lifts became very tiresome, almost always waiting for 5 minutes (which seemed much longer) Overall a local hotel, as there website states (independently managed), so don’t expect any international standards. Then you should be ok less