Best Western Mangga Dua Hotel and Residence

Jl. Mangga Dua Abad No. 111, Jakarta, 10730, Indonesia
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Best Western Mangga Dua Hotel and Residence

Rising 33 stories from the vibrant streets of Jakarta, in the historic northern part of Indonesias capital city, the Best Western Mangga Dua Hotel and Residence is a great option for all travelers - business or leisure, short or long-stay.

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For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Mangga Dua Hotel and Residence

Traveller Overview:
4.5 Rating: 670 reviews
Excellent 59%
Very Good 21%
Average 11%
Poor 4%
Terrible 3%
Rating

nabeel82, wrote review 20/01/2020

Nice

The staff Restaurant are very nice and smiling , polite to a customer and there is no default of them. Thank you for the Great service , Taste For The Food So Good , . Room Clean , Nice Room . Congrat... more

Owner Response
Alit-Winawan, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear nabeel82 Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alit Winawan General Manager Best Western Mangga Dua Hotel and Residence
Rating

ft862016, wrote review 20/01/2020

Old and there are many rooms for improvement

The cards given were unable to open the door, managed to open the door after 3 times replacement. The aircon was warm. There are cokroaches in the bathroom. Curtain was stained and dirty. Floor was al... more

Owner Response
Alit-Winawan, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear FT862016 Thank you for completing the survey regarding your stay . On behalf of our entire team, I would like to apologize for not exceeding your expectations according to several complaint about cleanliness and door issue, Surely all point has noted and will deliver to department concerned accordingly Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 62 857 117 67753. Best Regards Alit Winawan
Rating

SaidMubarah, wrote review 19/01/2020

Excellent

Alhamdulilah Hotel This Very big and very nice . Wifi Good . Comportable Room , Everything is good Breakfast Nice Food , Delicious . And Beverage is Nice Orange Juice Service Excellent for Melinda , F... more

Owner Response
Alit-Winawan, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear SaidMubarah Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alit Winawan General Manager Best Western Mangga Dua Hotel and Residence
Rating

davemY1142XD, wrote review 17/01/2020

breakfast

great accomodation, best dine in serve and delicious foods. good hotel with easy accessible, wifi is quite strong..great panaromic view from rooms, also nice view to jakarta city..will suggest other t... more

Owner Response
Alit-Winawan, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear davemY1142XD Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback according the breakfast. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our Hotel's. Sincerely, Alit Winawan General Manager Best Western Mangga Dua Hotel and Residence
Rating

P4020MDmariaa, wrote review 17/01/2020

Breakfast

Excellent service, good taste of breakfast, various menu,clean room, hospitality, great rate, nice place, strategic location, near to itc mangga dua (shopping centre) i really enjpy my bussiness trip.... more

Owner Response
Alit-Winawan, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear P4020Dmariaa Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me Thank you again for taking the time to complete the survey. We appreciate your loyalty to our Hotel Sincerely, Alit Winawan General Manager Best Western Mangga Dua Hotel and Residence