Questionable 4-star Hotel
09/07/2018 POENJAGW, Tangerang, Indonesia
On the first day check-in (for myself), the room was not yet ready althought it'd been around 3 pm. When it was ready and I came into the room, the bedcover was still wet. The next day my family came ... more
On the first day check-in (for myself), the room was not yet ready althought it'd been around 3 pm. When it was ready and I came into the room, the bedcover was still wet. The next day my family came to the hotel for check-in around 3 pm, again the room was not yet ready. When it was, there was something missing inside the room like the complimentary water bottles. I think the main problem of this hotel is lack of human resources especially in room service and receiption. The rooms themselves are sort of run down with some facilities broken like lamps, sinks, or telephone. Breakfast is nice. less
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Poen Jagw,
Warmest Greeting From Best Western Mangga Dua Hotel & Residence
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Your satisfaction is important to us and we will be using the feedback you gave us
to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Gustaf Adolf
General Manager
Best Western Mangga Dua Hotel and Residence