15/01/2018 ShambhaviK, Standish, United Kingdom
The hotel is situated in a dirty area with open stinking drains that are ideal breeding grounds for mosquitos. The Reception area and restaurant are quite impressive to look at however once we sat do... more
The hotel is situated in a dirty area with open stinking drains that are ideal breeding grounds for mosquitos. The Reception area and restaurant are quite impressive to look at however once we sat down for a meal, we were plagued with mosquitos and other insects. The hotel needs to address this problem by fitting one of those blue insect zapping gadgets. The rooms were comfortable however the maintenance leaves a lot to be desired. The bathroom in our friends' room was leaking, they were shifted to another room, the ceiling was leaking. They reported the problem several times but it was not addressed. The toilet started to leak in our bathroom and once again it was ignored despite being reported. Service is slow and the staff are not trained to basic levels of hospitality. less
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Valued Guest,
Warmest Greeting From Best Western Mangga Dua Hotel & Residence
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Your satisfaction is important to us and we will be using the feedback you gave us
to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Mangga Dua Hotel and Residence