Watch offer 10% off local IHOP
08/08/2016 lynbak, Howell, New Jersey
Room was clean though carpet had large water stain. Fortunately earlier reviews warned that there is no elevator - we should have been informed on the phone when we called. As disabled seniors, we cou... more
Room was clean though carpet had large water stain. Fortunately earlier reviews warned that there is no elevator - we should have been informed on the phone when we called. As disabled seniors, we could never bring luggage (and ourselves) up the steps. We called and the front desk guaranteed us 1st floor rooms. They don't do emailed confirmations, just gave us a confirmation number. The guest book in the room stated that we would get 10% off the local IHOP price (it gave the specific address we went to). Assuming it was correct we ate at the IHOP and mentioned the 10% when getting the receipt. They knew nothing of the offer and did not deduct anything. We asked at the motel front desk who knew nothing either. We asked them to check corporate and haven't heard anything since late June (and it is Aug 8th). So if you see the offer in the guest book, call first to confirm. We are out a couple of dollars - fortunately we did not have a larger check. We did appreciate the refrigerator in the room. less
daxa P, Manager at BEST WESTERN Manassas, responded to this review
Thank you for taking the time to do this survey. I had tried to get a hold of you previously to no avail. I believe I must have a wrong number for you. I did call over to the IHOP and confirmed with their manager that the 10% off deal is still in effect. I was told that their staff would be made aware of this and this type of error will not happen again.
There is indeed no elevator at this location. It is important to ask questions when booking your hotel when you have special needs or concerns. We cannot know everything that could be of value to you and verbally list out every amenity of our facility. We will do everything in our capacity to be understanding and accommodating.
After your stay, I did have housekeeping go through and clean the carpet in your room. Unfortunately water stains do happen, especially in these warmer months.
It is important to know when these things happen so that we can have to opportunity to make corrective, and preventative, actions. Again, thank you for taking the time to complete this survey and detailing what you experienced. Hopefully, you will stay with us again and give us the opportunity to exceed your expectations next time.
Daxa Patel, General Manager