Rooms Had Bad Smell
08/08/2018 Ernest L B, Beltsville, United States
Booked two rooms on the ground floor, one of these rooms was extremely damp and smelled very musty, the other room was ok. Returned to front desk and requested a different room. Desk personnel were ... more
Booked two rooms on the ground floor, one of these rooms was extremely damp and smelled very musty, the other room was ok. Returned to front desk and requested a different room. Desk personnel were very apologetic and offered us a different room on the 2nd floor. This room was also in similar condition in that it was very damp and smelled extremely musty and everything felt damp. Returned to front desk and was told they had no other rooms ready for us to check out. As we were in town for a social event and had no more time to wait around to see if a better smelling room would become available, we settled for the 2nd room and made the best of it. less
FrontDesk_GM, General Manager at Best Western Manassas, responded to this review
Thank you for choosing us. We value your feedback and regret to hear that our accommodations did not meet your expectations in every respect. It is disappointing to know that our attempt to resolve the situation, did not improve your experience. We never want our guests to have to make the best of it, but rather have a fantastic experience. Our service team will put our heads together to uncover what created the issue you encountered, and make sure those rooms represent the accommodations we strive for. We hope that you really enjoyed your time here in the area and it would be an honor to have the opportunity to deliver you a superior stay in the future!