Old, Run down, DESPERATELY in need of update
I stay at Best Western hotels pretty often as I know they have stepped up their game recently and many hotel are very nice for the price you pay. This hotel is not one of them. The hotel is small, old... more
I stay at Best Western hotels pretty often as I know they have stepped up their game recently and many hotel are very nice for the price you pay. This hotel is not one of them. The hotel is small, old, lacks everything that makes it a good stay.
I checked in pretty late so I can't speak for the service too much, no complaints there. But I could tell the entire hotel was musty and wet as soon as I walked into the hotel. When I walked into my room it was even worse. The décor reminded me of the old motels Best Western was known for 30 years ago. It was extremely wet and humid (even though the day wasn't) and the A/C did not work well. The amenities provided was minimal and I noticed damaged on the seat, tub, the wooden furniture, etc. The bathroom had not been cleaned well either. It was negative on so many levels.
Don't get fooled by the Best Western name, this hotel does not deserve it. You would be better off staying at any other hotel this one. I will never be back and might even consider not staying at Best Western hotels in general if they keep hotels like this in their portfolio. less
FrontDesk_GM, General Manager at Best Western Manassas, responded to this review
Thank you for taking a moment to share your recent stay. It was unfortunate to hear that the decor was not to your preference during your visit, and we'll be sure to consider your comments as we continually touch upon our guests' accommodations. Given the opportunity, we would like to change your perceptions and deliver the exceptional experience we're known to provide. Thanks again, and happy travels.