22/04/2019 Oneopinion72, Fredericksburg, Virginia
I stayed at this motel from Friday to Monday in early April. Upon arrival around 2:00 pm, the first thing I noticed was a lot of small trash lying around the parking lot. Once I entered the lobby I ... more
I stayed at this motel from Friday to Monday in early April. Upon arrival around 2:00 pm, the first thing I noticed was a lot of small trash lying around the parking lot. Once I entered the lobby I saw an older woman sitting at a desk talking on her phone. She looked up, but continued with her phone conversation for maybe another 30 seconds. She then checked us in, but there really wasn't anything very friendly about her. The room and housekeepers were great throughout our stay. No complaints there. The next moring (Saturday) we went to the breakfast area to find green scrambled eggs and barely cooked turkey bacon. Zero on a scale of 1-10. I learned from the front desk person (KP) that she was responsibe for running the front desk AND cooking and serving breakfast! When I asked to see the manager, she stated that the mananger had recently quit due to issues with the owner and that they didn't have one at the moment. The breakfast on our remaining days was nothing to brag about.
The rest of our stay was uneventful. Our checkout on Monday was like a replay of our checkin. Same lady on her phone at he desk. Hopefully their breakfast will improve, but I sense that there are more issues at this motel than meets the eye, and we'll stay elsewhere in the future. less
wingerb47080, General Manager at Best Western Manassas, responded to this review
Thank you for sharing your constructive thoughts. While you had a restful stay, we are sorry that some aspects of our service and amenities did not meet your needs.
As the new General Manager, I will be addressing all of your comments with our team, and use them as training opportunities for our team members. It is clear that we can improve our hospitality, and I appreciate the insight. We will do better! Should you find yourself back in the area, we would relish the chance to build on highlights like our housekeeping as we serve you again.
If there is anything about your stay you wish to discuss in further detail with me, please do not hesitate to reach out. It is our hope you will provide us the opportunity to serve you again.