Best Western Manassas

8640 Mathis Avenue, Manassas, Virginia, 20110-5269, United States
based on 155 reviews Trip Advisor Logo
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Best Western Manassas

Close to Old Town Manassas and the Center for the Arts, the Best Western Manassas hotel has the perfect location for a family getaway. This Washington DC hotel is close to a variety of top attractions like Manassas Battlefield Park. George Mason Univ show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
8640 Mathis Avenue, Manassas, Virginia, 20110-5269, United States

Reviews of Best Western Manassas

Traveller Overview:
3.5 Rating: 155 reviews
Excellent 30%
Very Good 30%
Average 23%
Poor 10%
Terrible 4%
Rating

james a, wrote review 13/07/2021

Poor customer service

Booked two rooms in May for a stay July 10th. Called and canceled one room in June. Looking back check in took to long and I feel the desk clerk was aware and didn't bring it up. The remaining room w... more

Owner Response
Nabin Shrestha, General Manager at Best Western Manassas, responded to this review
Hi, Sorry for inconvenient. We already resolve one of your problem and sent you a email. Hope you got it. If not let me know please. The other one also credited to your account. We apologize for little delay. Thank you for staying with us.
Rating

April K, wrote review 01/06/2021

Decent Yet

We stayed four nights. The room was clean but also dark and old and not terribly welcoming. Front desk staff check in staff is helpful but when we asked for clean towels we received bathmats which did... more

Owner Response
Nabin Shrestha, Owner at Best Western Manassas, responded to this review
Good morning, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 703-368-7070. Sincerely, Nabin Shrestha General Manager Best Western Manassas
Rating

bself7, wrote review 07/05/2021

Good location

It was a good stay close to our destination. Front desk was helpful. We had no problems during check out or check in. If ever in manassas Va this will be the place we stay. Thank you for the good s... more

Rating

1TravelingTrio, wrote review 18/01/2021

Nice place!

We've stayed twice here, once in November and once in December. My brother lives on the area and this is the closest hotel to his house. The hotel is nice and clean. Front desk is very friendly. Gav... more

Rating

aperezmichael, wrote review 20/08/2020

Charged for half day, due to a communications error in part of staff and myself.

After leaving site at around midnight for a snack, I received Harassment From law enforcement in the proximity of Door entrance to Best Western. Best Western did best to protect me from unnecessary il... more