31/12/2014 FortGreene_12, New York City, New York
Arrived here on the Tuesday before Christmas, the staff seemed very nice and the room functional for the most part. The bed was however very uncomfortable. Imagine lying on a lumpy mattress with a... more
Arrived here on the Tuesday before Christmas, the staff seemed very nice and the room functional for the most part. The bed was however very uncomfortable. Imagine lying on a lumpy mattress with a plastic cover and no other barrier but a sheet....an unpleasant feeling. Decided to remove this plastic cover to at least not be sweating bullets, and was able to get a few winks in.
Spent 3 nights away from the hotel over the holidays and got back only to have NO HEAT!! We were told that the problem would be fixed that night, nothing happened! The next morning my son was SICK. Told this to management but they didn't seem too bothered. We left for that entire day and got back that night to the same frozen rooms. Called the front desk and Jacob was quite at a loss for words. We called Best Western Customer Service 800 number and they said they would call up the hotel to see what was going on and give them an opportunity to solve our dilemma. The front desk person, Jacob, did call back after speaking with his manager and informed us that we had the option of paying for one night, or he could transfer us to their sister hotel. We checked the reviews on that hotel and they were not favorable so we decided to check out. Got to the front desk and he then told us that he did not have the capability to run the card but that his manager would call us in the morning if indeed they were going to charge us. We then left this ice box and checked into another hotel.
We got no calls. However, charges in full have now miraculously appeared on my card for the total nights that we had made the initial booking for. DISHONESTY in its highest form. Horrible, horrible horrible!! less