Apartments were nice but the stay in all was let down by many things.
Firstly, I rang the reception at approximately 11:00pm to enquire about food and drink being brought to the room when we returned around 30 minutes later. I was told that this service was not in place at the hotel and nothing would be available to us when back at the apartment. We returned (after spending half an hour looking for food and drink) to discover a menu in the apartment, stating the provision of the required service until 1am. Although this service (I was later told) was not provided directly by the apartment company themselves, I was still mislead and angry after needlessly walking around to find a source of food and drink at this time of night.
Secondly, early Saturday morning around 3am, a mouse ran into the apartment and into the bathroom when I was in there!!!! It was a shock and also made me question where it had come from/how it entered the room. I certainly would not expect this from somewhere I was staying and it made us feel uncomfortable from then on. Certainly NOT what you would expect from such an establishment.
Lastly, the quilt we were provided with on our apartment bed had a stain on the bottom of what looked like blood. It was not on the cover, but the quilt itself. The mark was most definitely not from us ourselves and as I went to reception to tell staff, I received a new quilt from a very unhelpful staff member who was probably just upset I had interrupted his late night video watching and having his feet up on the lobby front desk!
Also, to top it off, the wifi we were assured to be provided with did not work, causing further problems.
I left the apartment feeling very dissatisfied with my experience and feeling we had wasted money.
When I returned home I emailed the hotel 5 times and have been IGNORED completely. This has angered me as I feel the hotel can just ignore me and I will go away. I am so upset that I
cannot even get a response, leading to me writing this review. less