Good hotel could be better
We stayed in Best Western Eiffel Cambronne recently and were disappointed after staying in lovely best western hotels around the world this one was below the standard. Some of the reception staff were... more
We stayed in Best Western Eiffel Cambronne recently and were disappointed after staying in lovely best western hotels around the world this one was below the standard. Some of the reception staff weren’t that friendly and were reluctant to give any help/advice. We had a view of the Eiffel Tower from our room. My bf had contacted the hotel to ask for balloons or something special in our room as it was my birthday, got to the hotel and nothing, disappointing! Our shower leaked all over the bathroom floor everytime we used it and was never fixed our whole stay there. Close to a metro station which is good and the room was nice but staff including cleaners need better customer service skills. Breakfast €18 each, what a rip off, bakery across road from hotel gets two people breakfast for €3! Wish we had chosen a different hotel but this was ok, don’t think worth the money we paid less
Julie_maison46, Directeur général at Hotel Eiffel Cambronne, responded to this review
Thank you for taking the time to write about us! I'm so sorry to read that you find some of our staff rude. I'm going to speak to them right away. Please be sure that serving you well is our top priority! Concerning your shower, we didn’t know, you never came to inform us about the problem. If we had knew we would have sent you our technical team right away… Next time, please fill free to call us so we can’t fix the problem right away.
Finally, concerning the breakfast, I’m so sad that you never tasted it. If you had, you’ll understand the price of it… You will have seen that it was more than a traditional hotel buffet: All our pastries are homemade, the buffet includes anystyle of eggs with bacon or sausages, fresh juices, plates of fresh fruits, plate of cheese, all sorts of cereals or yogurts and fresh bread. I know really well the bakery in front of the street, and I love it, but we are not providing the same type of breakfast.
During your next stay I’ll be pleased to make you discover it!