Have stayed here before but this time had some bumps.
02/05/2018 jrdnjstn, Austin,TX
I've been pleased with this hotel before but this stay just wasn't as great as other times. With as much as the cost is to stay in this hotel things should be great. Some food during the breakfast tim... more
I've been pleased with this hotel before but this stay just wasn't as great as other times. With as much as the cost is to stay in this hotel things should be great. Some food during the breakfast time ran out, when you see food is getting low start making backup so you can replenish and guests don't have to wait. Wi-fi wasn't connecting for me, was disappointed. Used the shower and I could see baseball marks on both ends where the shower curtain spring used to be, was filled with silicone and that was it. Bed wasn't very comfy. Decor is a little outdated, if that matters. I would stay here again but will check other Best Westerns first. less
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
Thank you taking the time out of your day to write a survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for letting us know how we can improve and the imperfections you found during your stay so that we have the chance to correct them. We are so very sorry were were not up to higher standards.We wish you safe travels.Kind Regards, Devyn Sims