Best Western Mainland Inn & Suites

10620 Emmett F Lowry Expressway, Texas City, Texas, 77591-2658, United States
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Best Western Mainland Inn & Suites

Welcome to the Best Western Mainland Inn & Suites! We are located only 10 minutes from Galveston Island and Cruise Terminal. If youre here for Space Center Houston, youre in luck because its minutes away from our hotel in Texas City. From Moody Garde show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Mainland Inn & Suites

Traveller Overview:
3.5 Rating: 228 reviews
Excellent 28%
Very Good 25%
Average 17%
Poor 17%
Terrible 10%
Rating

CM224, wrote review 18/01/2020

Smelly Hotel

We are here and it smells terrible! The backdoor to the hotel is broke, so anyone can enter making it very unsafe. The front desk person is nice but she cant find a fully functional remote control for... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
I am so sorry about your bad experience with us! I will address these concerns as soon as possible! We appreciate your stay with us and hope you consider staying with us again in the future so we can make it better!
Rating

M M, wrote review 03/12/2019

Best Western on Emmet Lowry Freeway in Texas City

Does not represent the Best Western brand very well. Does not exude pride, welcome, or warmth. Breakfast area too small. Eggs warm and tasteless. Broken shower rod and corner lamp in guest room. Gue... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
I am so sorry for your experience! I will work hard on correcting these issues and we hope you give us another shot! We look forward to seeing you soon!
Rating

davidfW9546PB, wrote review 19/11/2019

Pleasantly Suprised

I recently stayed here for an overnight business trip. I was pleasantly suprised. From other reviews I had mixed feelings however, I had a very good experience here. the price was right. The location ... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
Thank You so much for all your kind words! I'm so happy you enjoyed your stay with us and We can't wait until you come visit us again soon! Your opinion matters so much to us and we take everything into consideration to make our hotel better than ever! We look forward to seeing you again soon!
Rating

397karyn, wrote review 31/10/2019

came back for another stay

the person checking me in was nice and polite. i do not know how new she was or how long she had been working there but she did not know how to input the information for the gift card i had to use. th... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 409-986-6600.
Rating

Q7432HGrichards, wrote review 26/10/2019

Home town relaxing get away evening

OK folks were back LOL we do a bunch of short trips 250 miles and under and mainly stay at one particular chain. Well We stayed at this Best Western which is only 20 minutes from the house LOL The roo... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
Thank you so much for your kind words! I hope you had fun on your trip! We look forward to seeing you again soon!