Not much value
25/02/2017 , Goliad, Texas
I contemplated a 2 star review of this property but understand that the location probably warrants the $$. While this is a nonsmoking hotel, it was obvious that either it hasn't always been or they d... more
I contemplated a 2 star review of this property but understand that the location probably warrants the $$. While this is a nonsmoking hotel, it was obvious that either it hasn't always been or they don't enforce the policy. Our room smelled like a beer joint the morning after. My husband is allergic to smoke and his head was completely stuffed up this morning. The whole property seemed dated and after taxes we paid $143+. This isn't near a beach but I guess the dog race park counts as an attraction. We were coming for a funeral but noticed that many people were cruising out of Galveston today. So maybe that's why the rate. Whatever - they shouldnt advertise as nonsmoking when the rooms have been smoked in. less
Devyn S, Manager at BEST WESTERN Mainland Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.