Best Western Mainland Inn & Suites

10620 Emmett F Lowry Expressway, Texas City, Texas, 77591-2658, United States
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Best Western Mainland Inn & Suites

Welcome to the Best Western Mainland Inn & Suites! We are located only 10 minutes from Galveston Island and Cruise Terminal. If youre here for Space Center Houston, youre in luck because its minutes away from our hotel in Texas City. From Moody Garde show more

Outdoor pool, DisableAccess
Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Mainland Inn & Suites

Traveller Overview:
3.5 Rating: 230 reviews
Excellent 28%
Very Good 24%
Average 17%
Poor 17%
Terrible 10%
Rating

kassyherlacher, wrote review 09/06/2020

Last 4 rooms

so our of the last 4 rooms I got a room and so did my friends.. they were complaining about how their room had stuff on the floor like it wasnt clean .. and my room later I found out one of the beds s... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
I am so sorry about your recent stay with us. We will work diligently to ix these issues. Please give us another shot to make it up to you and your family! We as Best Western Mainland Inn & Suites do not oblige by that standard as seen that night. We hope that you will come to visit us again in the near future!
Rating

r4ranch, wrote review 13/03/2020

Old and dirty

This hotel is in a prime location for cruise families headed to Galveston. Unfortunately this location has aged in its room status significantly. I was excited when we arrived as the outside looked mo... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
I'm so sorry about your experience with us! We will work very hard on correcting these issues. I hope that one day in the future you will be willing to give us another shot.
Rating

CM224, wrote review 18/01/2020

Smelly Hotel

We are here and it smells terrible! The backdoor to the hotel is broke, so anyone can enter making it very unsafe. The front desk person is nice but she cant find a fully functional remote control for... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
I am so sorry about your bad experience with us! I will address these concerns as soon as possible! We appreciate your stay with us and hope you consider staying with us again in the future so we can make it better!
Rating

M M, wrote review 03/12/2019

Best Western on Emmet Lowry Freeway in Texas City

Does not represent the Best Western brand very well. Does not exude pride, welcome, or warmth. Breakfast area too small. Eggs warm and tasteless. Broken shower rod and corner lamp in guest room. Gue... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
I am so sorry for your experience! I will work hard on correcting these issues and we hope you give us another shot! We look forward to seeing you soon!
Rating

davidfW9546PB, wrote review 19/11/2019

Pleasantly Suprised

I recently stayed here for an overnight business trip. I was pleasantly suprised. From other reviews I had mixed feelings however, I had a very good experience here. the price was right. The location ... more

Owner Response
Best Western M, General Manager at Best Western Mainland Inn & Suites, responded to this review
Thank You so much for all your kind words! I'm so happy you enjoyed your stay with us and We can't wait until you come visit us again soon! Your opinion matters so much to us and we take everything into consideration to make our hotel better than ever! We look forward to seeing you again soon!