Looks can be deceiving
18/04/2017 stevendspivey, Washington DC, District of Columbia
Hotel looked nice on the outside. It is in a location next to a closed mall and a few fast food joints. But only 15 minutes from the Gulf and NASA, which were the focus areas for most of the trip. Pri... more
Hotel looked nice on the outside. It is in a location next to a closed mall and a few fast food joints. But only 15 minutes from the Gulf and NASA, which were the focus areas for most of the trip. Price is average for what you get. Breakfast was fine on slow days, but not well stocked, cold, and dining area was a mess when there were many people eating there on a weekend. Staff was pleasant and tried to help with a few concerns. Biggest concern was that the room smelled moldy or mildewed from previous guest. Sheets felt a bit damp the first day before drying out. Room appeared to be updated, but the smell and breakfast being under stocked is not what I have seen or expected compared to other best westerns. less
Devyn S, General Manager at Best Western Mainland Inn & Suites, responded to this review
Thank you for completing a survey on our hotel.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can understand how uncomfortable this must have made your stay with us. I have spoken with both my breakfast attendants as well as maintenance about these issue. Breakfast attendants will be going though a new training regime to help them with our busier weekend days to provide a wonderful experience. I have also spoke with maintenance about the dampness you reported. We are looking at our AC and making sure they are functioning correctly. We sincerely apologize about the experience you had with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.