Not up to American 4 Star Standards
18/08/2019 MMK2414, Toledo, Ohio
I visited the Best Western in Offenbach, Germany for a business trip with several other colleagues. Not sure where to start. We were told the hotel had air conditioning, well, that is true for a lim... more
I visited the Best Western in Offenbach, Germany for a business trip with several other colleagues. Not sure where to start. We were told the hotel had air conditioning, well, that is true for a limited number of rooms. I unfortunately did not get a room with air conditioning. The temperatures soared during my visit to 88 degrees. There was a small fan in the room and a window that faced a construction site and didn’t have a screen. Construction began each morning at 6:00 am.
Parking was 11 euros per day and you had to park in an active construction zone of an adjacent building and it was gravel, not even paved for 11 Euros per day. Breakfast was available for 19 Euros. Seriously, 19 Euros. I asked if I could get a la carte since I am not a big eater and they said that was not an option.
The room was clean and the staff was pleasant. It is just extremely overpriced for what you get and NOT up to the American standards of a 4 star hotel. I have traveled around Europe extensively and was extremely disappointed in this property. It does have potential if they could pull the weeds around the outside of the hotel, secure decent parking and also offer a more reasonably priced breakfast selection. They have a lovely workout facility, but having the door open to the construction site next door and no air conditioning running in the sweltering heat left an otherwise asset of the hotel virtually unusable unless you started running at 5:30 am, which I was forced to do. less
PSchilder, Verkaufsleiter at Best Western Macrander Hotel Frankfurt/Kaiserlei, responded to this review
thank you very much for the time you took for your review. Too bad that we could not convince you with our services like the rich breakfast buffet as well as our staff. It is the service that distinguishes our house and makes it popular with many regular guests. It is true that only our business and club rooms are equipped with individual air conditioning, in this case a room upgrade would have been advisable. For the unsatisfactory parking situation we can only apologize, correctly 9,-€ would have been due on the mentioned alternative parking lot. Sorry for this mistake. We would be delighted if you would give us the opportunity once again, when the Kaiserlei Quartier and our new Hotel will shine in new splendour in the future.
We remain with the best regards from Offenbach, Peggy Schilder, Sales Manager