I came to Offenbach on business and had the option of staying at the Intercontinental in Frankfurt, but thinking it would be a commute trying to get to the Messe in Offenbach (trade show), decided to stay local. All the good hotels were completely booked and I was forced to stay at this hotel. My company assured me I would have the best rooms at the hotel, a Jr. Suite and showed me some decent pictures, and even though it was a Best Western, I relented.
Arriving at the hotel, it looked just like a crappy Best Western from the outside, but I still had hope it was much better inside. It wasn't, lol. I arrived in my miniature room with the end of the bed almost touching the opposite wall - no suite in site! So, thinking this was some booking error, called the front desk and asked if there was a mistake, that my company had booked a Junior Suite. She told me that there was no mistake, that I had the best room in the hotel! Ugh... it gets better (worse)...
One day, I arrived from the show exhausted and tried to get in my room, but the hall door that acted as some kind of VIP entrance to all the "best" rooms of the hotel, was locked and my key wouldn't let me in. Someone else was going in, so I got into the inner sanctum, but when I tried to get into my actual room, the same problem! My key didn't work, so I went back downstairs and the clerk at the desk apologized saying that he knew of the problem and it was a system error affecting the entire hotel. So he grabbed his master keycard and accompanied me up to the room. His master key didn't open the security door at first, but finally worked. He then tried my room over and over again, but it didn't work, so he went back downstairs and got another key. This finally worked.
Frustrated, I called the reception and asked them what caused the system problem and he (another individual - not the one who helped me in the room) claimed it was my fault! I had most likely rubbed my keycard against my cell phone and it inactivated the program. I told him that my keycard was actually in a separate area and never touched my phone, but that didn't seem to dissuade him from pummeling me with accusations! I told him of my conversation with the other clerk saying that it was a system-wide problem, but he still told me that it was my fault. Finally I told him that I travel around the world very, very frequently and this has never happened to me at any other hotel - ever - and asked to speak with a manager.
The manager did return my call, apologized for the other clerk's misinformation and that he did not understand why the clerk would say that. He offered me two free drinks (though I don't drink) and apologized for his behavior. The next day the same thing happened with my colleague who, in a text, said "let's not stay here ever again", to which I replied, "amen."
Avoid this hotel. less
Peggy S, Verkaufsleiter at Best Western Macrander Hotel Frankfurt/Kaiserlei, responded to this review
We really appreciate your comments regarding your stay at our hotel. As we are deeply committed to achieving our guest`s total satisfaction, your opinion is very important to us. We regret that we did not met your expectations and we beg your pardon for inconveniences you had. Please be ensured, that we will have a closer look to the mentioned toppings in order to consistently improve our services.
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