Pass on it
30/05/2019 MPRanger, Grafenwohr, Germany
We attempted to stay a the Courtyard (where we have stayed several times) but it was booked. They transfered us to their adjoining property - the Best Western. We figured it would be just as good. ... more
We attempted to stay a the Courtyard (where we have stayed several times) but it was booked. They transfered us to their adjoining property - the Best Western. We figured it would be just as good. We were wrong. Staying there, you feel like a second class guest. Breakfast, gym, reception at night and even when you call the desk - it all is supported from the adjoining property. After dinner we came back to the hotel and had to enter from the alley because they lock the front door. I tried to get the WIFI to work for 2 hours before just joining the adjoining property's public site in 1 minute. I found out the next morning all 4 others in my party failed to get WIFI. Finally, we did not get breakfast included when they farmed our reservation to the Best Western. Overall it was FAR too complicated to stay there and not relaxing. I recommend staying at the Courtyard or go elsewhere. less
CourtyardDresden, Front Office Manager at Best Western Macrander Hotel Dresden, responded to this review
thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at +49 351 8151 446.
Ass. Front Office Manager
Best Western Macrander Hotel Dresden