Old and outdated
Not worth the $200+ Per night I paid. This was in Tracy, CA, not some major tourist attraction. I’ve paid the same for high end hotels on the beaches of CA and FL. I went with the reputable name of Be... more
Not worth the $200+ Per night I paid. This was in Tracy, CA, not some major tourist attraction. I’ve paid the same for high end hotels on the beaches of CA and FL. I went with the reputable name of Best Western and was fooled by “Luxury” Inn. Hardly that. Old and outdated. Other BW’s have been better. The pool area needs work. No umbrellas for shade, jacuzzi whirlpool jets not working so it was pointless, towels were so small, not even the size of a regular bath towel, overall appearance was not appealing. I paid extra for the “Luxury” King suite with a balcony, which was barely accessible. The right sliding door didn’t open at all. The left side kept going off track. I also stepped into a hole/unleveled surface under the carpet (which was filthy) in the middle of the living area floor that threw me off balance and slightly twisted my ankle. The pull out sofa was a nightmare unless you like to sleep with a metal bar under your mid-back. Complimentary breakfast was horrible. Coffee was ok. You’re better off going to the Jack in the Box across the street. Overall, for $225 per night, this place was a disappointment and needs a major upgrade. less
Best Western Tracy, Other at Best Western Luxury Inn, responded to this review
Dear Guest,
I apologize for the inconveniences you incurred during your stay. We fully renovated our hotel in 2019 which includes new mattresses and carpeting. If we had known of these problems we would have made your stay better by moving you to a new guestroom. Again my apologies and hope you give us another opportunity to serve you better.
Thank you
Management