Best Western Luxury Inn

Best Western Tracy is my preferred place to stay when in the area. Professional, courteous staff coupled with clean, updated room equals a comfortable stress free stay. I sleep well and am refreshed for the next business day. Thank you Team Tracy! less

I got framed up by the hotel manager, Sarah. She is a liar, can't control the people she manages, she claim hotel damage cost on you, customers! We checked out around 6:30am . Before we left we checked everything in the room, make sure everything is good to go. Somehow, the hotel manager called me around 10am, said coffee machine in the room now is not the brand they had, asking me to return theirs, and take mine away. I seriously had no idea what she was taking about, so I told her we did use the coffee machine but we didn't take it away. I told her you should check with your employees not me. Besides we was on the way to travel, how I take a coffee maker to travel? After I tell her the fact, she still accused me that I took the machine repeatedly, the only reason she said was housekeeper checked room in the morning before we stay, the machine was there. Also she can't reveal or prove any evidences that we took it. However, after I tried to explain, she still made a conclusion by herself that reporting me and charging me the value of coffee maker. Then she hanged up the phone rudely! There are almost 4 hours in between the time we checked out and they lost the coffee maker. If Sarah told me I broke the coffee maker I might accept the reason because we did use it. But now Sarah accused me SWAPPED the machine which is we never did, who the hell have this time to doing this when they on a vacation? less

This inn justifies its name as it is like a luxury hotel with very reasonable prices for the area. Very comfortable beds, well appointed rooms, a better than average continental breakfast and a friendly staff that goes over and above good customer service. Would stay here again if in the area. There is a small casino next door but we didn't hear any noise from it. less

This stay felt more like a luxury stay at a higher end chain. I was shocked how nice this place was and would go back often when traveling. In this area. The staff was amazing, the condition of the building was fantastic, and the morning breakfast was perfect. less

Overall we had a very pleasant stay at the Best Western. The service was excellent and the breakfast was very adequate. The only problem we had was the heater cycling was quite loud and would wake us. I would stay here again./ less