DON'T STAY HERE IF YOU VALUE YOUR SAFETY
14/09/2017 amycR8608BJ, Eagle Mountain, United States
My family and I stayed here as we were seeing family in the area. It was horrible! We found a used GIANT vodka bottle in our room from the previous guest and left it for housekeeping to clean up the n... more
My family and I stayed here as we were seeing family in the area. It was horrible! We found a used GIANT vodka bottle in our room from the previous guest and left it for housekeeping to clean up the next day and they left it there which means they obviously don't clean their rooms! The tub was grimy and everything was dirty. The first night we were there someone came and started banging on the door to our room and demanding to be let in. It was scary! So we called the front desk and they were like oh ok well give it a few minutes and he will go away....WHAT?!?!?!?! So my husband yelled at him and said wrong room. The guy went away for 10 minutes and then came back yelling and banging on our door again. We contemplated calling the cops but he went away as we were picking up the phone. The breakfast is horrible. Everything is stale and a kid licked a pastry (which I get kids do) but the staff saw it and did NOTHING! I eventually grabbed it and threw it away after 3 minutes of it sitting in the pastry container. We didn't go to the pool, but if it was like anything else in the hotel I'm sure it was gross. Don't be deceived by the pictures the lobby and exterior look nice, but that is it. The beds aren't comfortable at all and our room that was supposed to have a hid a bed only had a chair. When we checked out and voiced our concerns to the front desk they said the manager would call and guess what they never did. It was the worst hotel experience of my life. DO NOT STAY HERE! less
Best Western T, Manager at Best Western Luxury Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations with our service and breakfast. I sincerely apologize that I only come to know this through your feedback. I along with my whole management team was not aware nor knew about your situations during your stay if we have known of the situations we would have accommodate you better and made your stay more comfortable. Our GM call and left you a message when we received your feedback but we did not hear back from you so we are reaching out to you this way. Furthermore, a manager was present in the morning on both days that you were here and we did not get any complaints. Also, one of the managers was working the desk on the day you checkout and I ask him and he said no one voice any concerns or issues in their rooms or stay on that day and if there were any issues or concerns he would have handle it and let our management team know about it. I would like for you to provide me with the name of the person you spoke with and which person you saw watching the child licking and put the danish back. I would like to correct these actions since we do not tolerate such behaviors. Furthermore, your feedback also have change from your original feedback which you provided us. We would like to know why it has also change too. Once again I sincerely apologize for the inconvenience this have cause you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.