STAFF DISREGARDS COVID MASKING
We moved to MI a few months ago and come back to FWA frequently to visit kids/grands. We would normally stay at one of the nearby Hilton properties as I’ve been a loyal Hilton Hhonors for 30 years (13... more
We moved to MI a few months ago and come back to FWA frequently to visit kids/grands. We would normally stay at one of the nearby Hilton properties as I’ve been a loyal Hilton Hhonors for 30 years (130+ nights/year for past 30 years) but we had earned $100 in BW gift cards during previous stays here by my wife. She stayed here because we couldn’t earn Hhonor points at two different hotels on same night.
Upon checking in, neither of the ladies at the front desk were wearing masks. One introduced herself as the manager. At no time, during our two night stay, was a front desk attendant wearing a mask. Most of the housekeeping staff we encountered were not either. When guests see this they don’t wear them either which seemed to be the case for most of the guests!
Our room was in need of a deep cleaning. Mold in a lot of the tile grout in shower. Dust in most of cracks and crevices throughout the room. Furniture outdated. Mattress was firm and comfortable.
All in all, not terrible but certainly below the quality standards I’m accustomed to. Due to below average cleanliness and lack of COVID-19 safe practices, we won’t be staying here in the future. With the gift card redemption, our room came to about $50.00 per night which seems about right for this property. less
Dev Piprottar, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review
Thank you for staying with us and providing your feedback. We apologize for the experience you had during your stay with us. We will take your feedback as a learning/training opportunity and take corrective actions. We will address cleanliness issues in the rooms. We are glad you liked our mattresses. We hope you will give us another opportunity.