Great Stay Many Times Before ! This Time OK .
We have stayed here for the past 5 years straight and was great and a wonderful experience with the property and staff ! This year we had reserved a King Suite . We arrived and place was not busy at all . Checked me in and I told them we had a small Federally Registered Service Dog , that weighed 12 lbs and stayed in a carrier . they then cancelled the nice suite and told us we had to take a "Pet Friendly" Room ? We went to check it out and it had 2 beds , not a King , and it smelled like a kennel ! So "Pet Friendly " means they dont clean it ! I said " I dont think so " and told the wife we will go to the Sheridan or somewhere like it . He then called his manager and tried to get us another room , the manager kept try'ing to pass off bad rooms , but he told them not available . He then hooked us up with a Handi Cap Acess room #108 , he said had to be on 1st floor ( Which was ok with us ). The room was acceptable but not like our previous stays ! Desk Clerk then had us fill out pet waiver paper for deposit and cleaning charges , which they cant do ( I just pet N/A on all the spaces and signed ) , also had us give them a copy of the registration of the service animal . Hey Best Western , a service animal is not considered a PET ! Your manager needs to read the Federal Laws and understand them , we are ok and understand how some people with pets are and that you have to protect your property , but the laws are on the peoples side on this issue and you need to be careful !
Our stay was good and the staff was ok, breakfast could have been better . Next year we are looker for better and closer place to our venue (The Coliseum). I wont say avoid or anything bad about the place , but they lost our business. less