Don't Stay Here
07/01/2019 gdrichardson, Fort Wayne, Indiana
Please don't stay at this hotel. I have had the worst experience with the management of this place. I asked to have a group of rooms blocked for a family gathering. I was asked to give my credit ca... more
Please don't stay at this hotel. I have had the worst experience with the management of this place. I asked to have a group of rooms blocked for a family gathering. I was asked to give my credit card number to hold these rooms. Being very stupid and not realizing a credit card to hold rooms is normally not needed, I gave them my number. The unused rooms, per my understandng, were to be put back into their inventory as of a certain date. Well that sure did not happen. What did happen was my credit card was billed for these unused rooms stating they were "no shows". I have fought this since August, 2018. I have contacted my credit card company. I think this is complete fraud. Of course because I gave them my number and I don't have a cancellation number, they had no choice but to agree with this unscrupulous business. I never got a cancellation number because I never got a booking confirmation because I never booked any rooms. I only wanted to have a family get together and tried to make it easy by holding a block of rooms, Never again!! Now to add insult to injury when the family members starting checking in, they noticed the pool was extremely green. Gross. When the front desk was questioned they stated it was due to some leaves getting into the filter system. As green as this pool was, it started many days before checking in. The hotel just chose not to address the problem. When we went out to look at the pool, we noticed it was surrounded on all sides by concrete. Where the leaves came from is a mystery. Just more deceit and lies!! They did offer to give us passes to the nearest YMCA, which was miles away and not conveniently located. Well that put an end to relaxing around this pool. Never again. I hate to see businesses in my city of Fort Wayne to not succeed, but this place could close tomorrow and I would cheer. Please find another place to put your money, this is not worth it. less
Meera P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review
Dear Ms. Richardson,
Thank you for choosing to stay with us. Please accept my sincere apologies for not meeting your expectations. I am very disappointed to see this review after six months, we had already communicated with you our group cancellation policy at the time of booking the group and a few other times before the arrival date. We had also offered you different alternatives to meet your expectations.
Please contact me directly if there is anything I can assist you.
Assistant General Manager