The staff are all amazing but sloppy renovation
26/09/2018 Camiedoll, Midland, Michigan
Not in a great looking area- outside there’s a fair amount of trash by the pond (liquor bottles and caps) the hotel itself is renovated but it’s been done poorly. The rooms look clean but are not clea... more
Not in a great looking area- outside there’s a fair amount of trash by the pond (liquor bottles and caps) the hotel itself is renovated but it’s been done poorly. The rooms look clean but are not clean- there was hair everywhere- each time my kids walked around the room there was hair stuck to them somewhere and it made me want to gag. I found clothes that belonged to a previous person in a drawer and socks from what looked like two different guests under the edge of the bed. Pen cap on the floor clearly visible. These things make me feel like it wasn’t vacuumed. The doors have a gap at the bottom which makes it so that people in the hallway can hear us and we could hear them ALL NIGHT LONG.
Although it was remodeled the rooms didn’t FEEL clean. The cable would go out off and on for no reason. The hallway smelled like cigarettes as we were leaving in the morning- my 2 year old son had been coughing all night and we didn’t know why but he has asthma and it made me wonder if it was coming in from under the door during the night and we didn’t realize it. They have cameras down the hallways to the rooms and I wasn’t sure if that made me feel safe or scared because they needed them... the cart to get our luggage up and down to the rooms barely made it there and back each time- vey difficult to maneuver they are stained and not in good shape.
The AC didn’t keep the room an even temperature we were either freezing or too hot. I did not sleep well considering all of these things.
breakfast tasted good and there were several options available.
The staff were all excellent and friendly- honestly the staff are the only reason I didn’t complain- they were very personable and I genuinely liked everyone I spoke with!
Considering everything we would not stay here again- and would not consider another best western again. less
Meera P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review
Thank you for staying with us and sharing your feedback. I am very pleased to know that you genuinely liked our staff. Thank you for your compliments, I have share your feedback with our entire team. Please accept my sincerest apologies for the inconvenience and not meeting your expectations. I had a meeting with house keeping manager and maintenance department to address the concerns and get them corrected. We strive to meet or exceed our guests' expectations, we have been receiving "CERTIFICATE OF EXCELLENCE" from TripAdvisor for past 9+ years in a row based on our valued guest's feedback. We are located in one of the best & safest neighbor hood in Ft Wayne and we are very safe hotel.
I would like to speak with you, I would greatly appreciate if you would call me directly at the hotel, Ph # 260 436 0242. I hope you will give us a second chance to welcome you back.
Assistant General Manager